Hi @456,
I appreciate this is a really frustrating issue, and I'm sorry that there's not been more information or advice I can give. If there's an update sent to me I will share this, and I have passed on feedback about this thread.
The main advice I've been given in regards to the connection drops is this is caused by signal. Whenever this is happening there's likely some fluctuations happening with signal strength, rain is one factor that can cause this, but this could also happen with a number of other factors like power supply to the masts, and interference from other signals, to name a couple of examples.
There's some great suggestions on here, thanks for everyone's input that's trying to help.
I'd also recommend experimenting more with where the router is positioned. In general, higher locations, near a window, and also avoiding placing the router too close to other electronic devices and appliances can help get better reception, and cur down on interference. The Three Broadband App can help with testing viable locations. Even if you've already done this when initially setting up, I'd recommend trying out alternative locations, and over longer periods of time to see if you can find a spot where you don't get the drop outs, as signal strength is not going to be a constant and can vary.
In terms of the comments that the 2nd line team have done something to hamper your speeds, I have mentioned before that we can't disclose account specific information over the community, however I do appreciate your concern that the speeds have dropped since speaking to them. I've asked for some more info on a PM I sent earlier today that may help get that part looked into further.
Thanks,
JonathanB
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