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Three Home Broadband: Zyxel NR5103E drops connection and WILL NOT RECONNECT AUTOMATICALLY
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on 03-20-2023 03:47 PM
Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.
If you're away from home and rely on your home broadband to monitor your home and your pets, you're screwed. This needs to be fixed ASAP.
Solved! Go to Solution.
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on 08-15-2023 09:23 PM
hi @JonathanB , i dont thing the change was done on the router, because:
- i check the APN and the wan setting before and after the talk with the support team and there was no change.
- i did manually change it to ipv4 explusively, then to ipv4+ipv6 and the speed was the same
- i did a factory reset on the modem just in case, and did all the manual change below including the apn address and ap IP version and still the speed was the same.
Only afthe the second chat with the level 2 support. i managed to regain the speed.
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on 04-09-2024 10:27 AM
Any updates on that issue? Getting it daily with a NR5103e
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on 04-09-2024 12:00 PM
Zero help or updates from Three. I suggest everyone raises an official complaint with customer services. If this is not fixed, take it to the ombudsman and ask for a fix and compensation.
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on 12-31-2023 07:54 AM
I'm having the same problem. Can't manually reboot as I'm away from home.
I might try adding a manual timer switch so it automatically reboots the router once a day.
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on 01-02-2024 03:23 PM
This is really not OK. Three have known about this issue for over a YEAR now, and it still has not been fixed. @JonathanB @JohnD
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on 01-02-2024 04:45 PM
I can understand Three's problem here (although I don't like it one little bit). I suspect Three are reliant on Zyxel to fix the firmware issue. However, what I don't understand is why Three insist I have to carry on paying for a service that isn't being provided.
For me, this has done fatal damage to their reputation.
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on 01-04-2024 12:49 PM
Three then need to sort this out with Zyxel. I am taking this to the Ombudsman in the meantime.
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on 09-14-2023 01:34 PM
Still having the same issue - makes working from home super frustrating.
The router says it has good signal, but obviously with weather etc it will change bands now and again - but that's enough to kill everything until I reboot.
This is ok (actually it isn't, especially in the middle of a work meeting) - but when you are away for a week and now your security system is offline, then it's even more frustrating...
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09-09-2023 03:26 PM - edited 09-09-2023 03:28 PM
@JohnD @JonathanB could you please investigate why the speed different when using ipv4 vs ipv6 on the 3internet APN.
Also, i notice that if i switch to three.co.uk using only ipv4 I'm able to get the full speed (with the down side of been behing a CG-NAT) and it also have better latency.
Looks like there are several issue on three core network
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on 09-10-2023 12:56 PM
Agreed. I'm tired of us customers being brushed off and made to contact your tech support, who do not seem to have any idea about what's going on. SOMEONE needs to take charge and investigate this.
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on 09-04-2023 11:31 AM
Can SOMEONE from Three help with these ongoing issues? @JonathanB
