Broadband – Get support for broadband related queries

outside ariel for home broadband hub

I've got the home broadband hub, and though the speed is great when it's there, we live in a bit of a mobile dark-spot, so phone reception isn't reliable. There seem to be 4 tiny gold pins on my broadband hub, and I'm guessing you can plug an extern...

Zyxel NR5103E Primary DNS Server

Hi,The Home Screen of my Zyxel NR5103E tells me that my Primary DNS Server is 188.31.250.128 and 188.31.250.129 whereas I've actually selected "Static" DNS Values in the "Home Networking" options page and specified 1.1.1.1 and 8.8.8.8So which is it u...

IPv6 enabled, static DHCP broken

It seems IPv6 has been enabled on my NR5103E 5G router recently. It also seems that static DCHP allocation has stopped working, which I assume is related. I've done a bit of reading and it seems IPv6 doesn't really work in that way, but I don't know ...

My 5G broadband keeps dropping

I have Three 5G Broadband from August 2023 and everything was fine until last week. Now the Internet it's dropping few times a day and start to be more often every day. What can be done?.

Three broadband

I have been using Three 4G broadband from March 2022 and used to have excellent speed. For the past couple of days it has really gone down, I have to wait for ages for pages to download, is anyone else is experiencing the same? Any clue if it's a glo...

No returns label for broadband after TWO WEEKS.

Have been in contact with multiple agents to first get a returns bag but nothing arrived after multiple attempts so I told them please send a label and I'll print it out myself just to make it quicker. Not even a label received. Yesterday I spoke to ...

5G broadband constant internet drop outs

For the last 2 months my internet has been incredibly unreliable. I kept having freezes during work Teams calls, streaming services keep freezing and online gaming has been near impossible with dropouts and high ping spikes. This is across all device...

No postage label dpd once again.

No postage label sent to return 5g broadband hub. Anyone help @JonathanB

Best solution If 4G contract and 5G becomes available will I be able to upgrade for free

I have just received my 4G home hub and speeds are not great but liveable with.My question is if 5G becomes available in my area will I be able to switch to it without having to pay up the remainder of my 4G contract?I need to know so I can decide if...

NR5103E 5G Hub - gaming / xbox

I'm having issues with my router - I have the NR5103E 5G Hub. (Got it today) On my phone it is fine. However, when I connect to my xbox it doesn't offer me a decent connection. Loading time into games has increased, my ping has trippled to 90 and I s...