Broadband – Get support for broadband related queries

The internet becomes unavailable late at night

I don't know why, but lately my mobile boardband has been slowing down every night after 12pm, with a latency of 200 ping, and download speeds of 10mbps. the internet was fine until 11pm so I'm sure it's not congestion, and it usually happens instant...

Any ideas about getting Vonage MT801 VOIP adapter working with the NR5103EV2 router?

I know the Vonage MT801 (Grandstream) is not faulty because it works with both Virgin and Sky routers. The MT801 registers with Vonage and will receive incoming calls but cannot make outgoing calls.I assume it is something to do with the NR5103EV2 f...

Occasionally lose the internet but there's no indication of a problem. Have to reboot. NR5103EV2

Hi,I've had this NR5103EV2 router for a month or so. Recently it has developed a new fault. All connected devices lose access to the internet. They have the WiFi connection but no internet. All the indicator lights on the router are good and if I log...

Can't connect to work VPN

HiI can't connect to VPN using the ZTE MC888 broadband router. It connect on all other broadband connections, just not my home three one.Thanks Dan

Return 5g hub before contract end

Hi,My 5g broadband contract ends on April 13th, 2024. However, I will be permanently relocating outside of the country on April 15th, 2024. To ensure I avoid any incorrect charges, could you please advise on how I can return the 5G router hub before ...

Best wifi booster for 5g hub?

Quite happy with my 3 5g router but could do with a better signal at the rear of my house. What would you recommend please.. Do I need a booster or maybe Powerline plugs with WiFi? Any help and advice appreciated, thanks, David.

Thre 4G broadband router signal compared to Three phone signal

HiI am looking for broadband at a caravan in a very busy area in the summer months.The data on my Three mobile phone slows down during busy months and using my hotspot for tv/Netflix starts buffering and poor signal, social media pages slow to load u...

Best solution NR5103EV2 5G broadband

Hi, I've just renewed my contract for 5g broadband and have recieved a new modem (NR5103EV2) Swapped out the sim from the older modem (Hauwei H122-373) nano sim to micro sim(in an adapter) The new modem doen't recognise the sim (blue light flashing) ...

Best solution Unable to send emails, IP address blocked

I am unable to send any emails from Thunderbird on my Windows 11 laptop through my ZTE MC888 router today. The error message displayed includes "Client host [188.30.159.73] blocked using sbl.spamhaus.org", and I've found that my IP address is listed ...

Best solution 5g speed very slow and dropping connection

Hello, for quite a while my internet connection is utterly slow, and dropping frequently. Whenever I run speedtest I'm getting 5-15mbps on 5g, which is just not acceptable. The Zyxel NR5103E hub is on a window sill, I can see 5g mast from the window....