Broadband – Get support for broadband related queries

Connection is lost and No internet - Home BB 24M Unlimited 5G -NR5103E V2 White

Hi there, I'm using thee homebroad band Device: Three 5G Hub NR5103E V2 WhiteContract: Home BB 24M Unlimited 5GI'm in the 3rd floor of the building. Put the device the edge of the window.But it turned out that it disconnected quite often and disturbe...

Can't make calls any more on Huawei sim router

I used to make and receive calls on my Huawei sim router using the lan port. I can't anymore. Swapped sim card for different networks and all is fine. Any suggestions please.

Return

Hi Iv bought broadband and I’d like to return pls we aren’t getting enough signal my account is 07*********Amy many thanks.

NR 5103 5g hub won’t factory reset

Forgotten the password I made for my admin login. I factory reset the router thinking the password would change back to what it says on the sticker but it hasn’t, not sure what else I can do.

Sudden Network Issues

Is anyone else experiencing inconsistency with their home 5G router?Having enjoyed 300+mbps in download speed, and 70+mbps upload for the last year or so, in the last couple of weeks it has not only dropped to under 15mbps regularly, but when my part...

It says broadband goes up £2 a month. Is that every month or each year

I don't understand what you mean when it says broadband will go up at £2 a month. The way it's put that means every month surely that is wrong. Or that means it goes up by £24 a year.

4G Mobile Broadband - slows every 15 mins

Hi,Our 4G mobile home broadband connection slows down or stops every 15 mins throughout the day. Is most noticeable on Teams calls where there are bad network quality messages and hung calls lasting a few seconds every 15 mins. Occurs on the hour a...

Best solution Three New Outdoor 5G Router and #xisting Mesh

The new Three Outdoor 5g hub comes with an Eero for WiFi that you connect via a network cable. I already have a good quality mesh system at home. Can I connect the Three Outdoor 5g Hub to my own mesh with the network cable directly, or do you have t...

Can’t connect laptop to Router NR5 and poor speeds. Need replacement Router

I have spent months trying to resolve this. I’ve had to use a long Ethernet cable for the laptop; my mobile and iPad are fine. Wasted hour and a half online (again) last night only to get cut off. speeds are 17/20 and ping 26. I live in central Lond...

Best solution 5g Hub advice needed

Hi All,I am in a postcode where the fastest broadband is limited to 55 Mbps and whilst this is fine for most things I would like a faster speed for a specific thing.I have just seen that Three 5G has reached my area. Can I use the 5G hub MC888 effec...