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Broadband

Hi I have been told I’ll be send a bag to return the items but still not received I’m stuck on what to do as dont want to get charged as I’m still in the 30 day period any help would be appreciated! 

Best solution Broadband now so slow suddenly, faster when using VPN.

Hi there, after 2 months of great speeds, (over 300 Mbps) I now have download speeds of about 20 Mbps not even good enough fof 4k streaming or playing games on the cloud). If I use a VPN, get better speeds which suggests to me possible throttling by ...

Jimbo62 by • Regular
  • 1609 Views
  • 8 replies
  • 1 likes

new 5g home hub no internet

just recieved my new 5g home hub.Once I opened the box, I noticed that sim was already inserted. The main issue was there was no internet connection. I tried to remove the sim and put it back but did not work. I also contact support via chat but not ...

Faulty Hub Return

I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Each time I was told I would be sent a jiffy bag which didn't ever arrive. So I called the bu...

Extremely slow speed

Just received the 5g hub today and followed all the steps to install it. Tried to place the router in different location (close to windowsill). The signal and 5G are blue light but only got average 30 mbs maximum download speed and cannot even do a s...

Best solution Slow speeds

I have the broadband hub and have been with Three for quite a few years, has always been decent enough for me but the past few days I am maxing around 2.5 Mbps download but with around 80 Mbps upload, oddly enough my phone which is on iD (who are on ...

macko by • Regular
  • 1565 Views
  • 9 replies
  • 0 likes

Mr Wardy

I've been with Three for just over two weeks, in my first week the signal went down for about 12hours when I was trying to purchase something on Gumtree by the time it came back the item had gone.Then I had many issues with registering with Three for...

Wardy by • Fledgling
  • 435 Views
  • 1 replies
  • 0 likes

Internet down

Home Broadband down for 4 days now HD7. Any news on reconnection?

Cotts by • Fledgling
  • 445 Views
  • 1 replies
  • 0 likes

I want to use my own 4G LTE Mobile Router

Hi, I'm thinking of joining three and wondered whether I would be allowed to connect my own mesh router without speed restictions or will I need to have a badged three router?

Free by • Fledgling
  • 1077 Views
  • 5 replies
  • 0 likes
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