Broadband – Get support for broadband related queries

Cannot connect to Work VPN

I switched to Three 5G home Broadband a year ago (very fast), I still have another year on my 24-month contract. I have been unable to connect to work via the VPN. I contacted Three Tech Help who did several tests (last July), and they concluded that...

No TV internet

Hi all. Received replacement router with renewed broadband contract with three. Can only access internet on tablets and phones but not TVs. Done all recommended options but only get wireless connection, not internet. Any ideas?

Netflix Won't Stream on Samsung TV with Three 5G Broadband

I recently bought Three 5G broadband and connected my Samsung Smart TV to it. The TV shows that it is connected to the internet, and Amazon Prime streams content without any issues. However, when I try to watch Netflix, the videos either stay at 0% o...

Safe search

Please how do I turn on Safe Search as well as adult content filter on my home broadband?

Upnp unsuccessful

HiI've just tried connecting my xBox 1 to my 3 router (ZTE MC888) and I'm getting upnp unsuccessful messageI log onto the router and there's no option to resolve itAny advice??!

New 5G hub V2

I got my new hub about 4 days ago. It’s the NR5103EV2 Model and I’ve had some issues with it. Multiple times a day the internet has been dropping out on all devices. The lights are still showing that the internet is up and running and the web based ...

4G router admin portal exposed to internet?

As far as I can tell, the admin portal for my Three ZTE MF286D router is listening on its public/WAN IP address, ie the admin portal can be reached from the public internet.Does anyone know of a way to turn this off, so that the admin interface can o...

Cancel my contract!

Can someone please cancel my contract, I'm now out of my original 24 months and have moved on to a fibre connection. I do not need this anymore.. Why is it so hard to cancel it?

I was right, it was network issue, not my device

So, for 2 months my internet connection finally is fast and what is more important - stable. I don't believe in coincidences, everything what's happening - happening for a reason. It's OK for the company to making upgrades of equipment. this is under...

Can’t connect to router

I have not had any Wi-Fi for 3 days. There is a network problem when I do a postcode check. How long do problems like this usually last?