Broadband – Get support for broadband related queries

Intermittent connection to 5G

Hello, I have been a customer since 2022, when I was supplied with the little white router Mc801. I was on the monthly contract and was happy with the service. Broadband never dropped below 150mb. Usually hovering 250-300mb. I then was given an offer...

Three 5G Hub NR5103E dropping out

I have the above hub and since I've been with Three I've had to reset the router daily because it will randomly decide to drop out at least once or twice a day. Three have never resolved this for me, they always give me the same script: hard reset it...

Antenna

Hi I have a ZTE4G router I need to get antenna for it which ones are compatible please. All working ok but cannot get Wi-Fi in the conservatory- advice needed please

Refund

I bought broadband from 3 and my coverage was not as advertised so they agreed to cancel contract in April. I have returned kit and despite talking to a human I still have not got my money back since April anyone else having the same problem

5G broadband speed drop

The three 5 broadband came to our house with so much positive feedbacks. Things we so good for initial month when we were getting speeds up to 400 mbps. However, since last couple of weeks the speed dropped to 5-9 mbps. When I contacted the customer ...

5G Broadband Unusable

I live in North Bristol and the broadband has always been on the slow side (maybe 10mbps) but the last few weeks it has been completely unusable. I have tried doing speed tests in various locations around the home. I have rebooted it, made sure it ha...

From 5G to almost nothing, EH7

Unable to login to my online Three account (thanks to nothing happening after completing the captcha) and customer support haven't been able to resolve my issue so am left with no option but to post here.Been using the 5G broadband router for about 1...

Fluctuating ping on 5G router (NR5103E)

Until recently, I've had absolutely no issues with 5G service or the router itself.I can deal with the odd connection drop and reboot (which has been happening much more frequently of late). But now I'm getting fluctuating ping, seemingly out of the ...

Stop my contract due to your mobile data service is extremely poor

I wanted to stop using the mobile data which was fake, it greatly affected my daily life such as bank transfers and using some club cards, what should I do? I was busy and haven’t gotten time to discuss this issue before? Please stop my contact

Threew sending email not received return but have not sent a jiffy bag for a return.

Finally out of my 5G contract after 2 years of being unused. I was when I gave notice 30 days before I would receive a return for the modem. No return to date has been received. Now receiving emails you haven't received a return and will charge me £1...