Broadband – Get support for broadband related queries

Outdoor hub won't connect during setup

Trying to install outdoor hub upgrade, I followed the instructions but the eero app fails the setup process. The app finds the eero modem, then attempts to connect to the hub but fails and abandons the process telling me to check all the connections ...

customer service

Really not happy with Three at the moment. Having recently purchased a standalone 5G broadband account for my daughter at University she has complained of a hit and miss on signal. Seeing that there is an extender system (EERO) I contacted 3 to ask f...

Very slow speed after bad weather

Hi I have three 5G broadband and it is a decent service. However after a few bad storms, my speed as dropped off a cliff and will not return. Have previously had speeds of 200mb-500mb now its around less than 1mb. You will get days when the speed goe...

Home broadband is unusable!!!

It’s been a week know where my home broadband is very slow to the point where it simply can’t load a website, before last week Thursday it was working brilliantly connecting to 5G and I wasn’t having issues for months, now since last week Thursday it...

No internet broadband

Hi I got no connection with my broadband WiFi (nottingham area - NG10)I am using my 5g data right now 5g from three data mobile is workingbut accessing via broadband is not working, I restarted it already but it’s the same, no internet

Everyday Broadband stops working and I need to reset router, happens everyday!

Everyday Broadband stops working and I need to reset router, happens everyday! Is this normal and anyone have some idea how can I sort it out please? Thanks

Smart plug wont connect

Hi can't get my smart plug to connect to the 5g home hub. It finds it and connects but not properly and phone drops off internet

No internet access for over 24 hours now. Router reset, turned off etc - still nothing! North Yorks

No internet access for over 24 hours now Router switched off, reset etc ....nothing! All blue lights showing Ok and signal strength excellent. North Yorks HG3

Three Broadband Issues S63 *** Rotherham

Issue with Three Broadband this weekend - postcode S63 ***. It started on Friday afternoon. Extremely slow speeds of around 1Mbps when it's normally around 150Mbps. I have a SMARTY mobile account on my phone that exhibited exactly the same issue when...

Re: I cannot reset my password

Wi-Fi broadband password not working