Broadband – Get support for broadband related queries

3 5g router keeps connecting to BT and occasionally Google

Hi all, My NR5103EV2 over the last 4 weeks keeps connecting to BT I can rarely get it to connect to 3 at all I'm very technically minded and have tried all the logical things I even tried my phone SIM and the Mrs SIM both on 3 with 5g contracts and i...

Internet

Hi there I’m trying to pay my internet bill online but unfortunately I don’t have account for my broadband to pay please can you help

5G broadband cancellation

I’ve cancelled my 5G broadband as I wasn’t getting a stable connection recently, explained to 4 different customer service representatives and was told I wouldn’t have to pay a cancellation fee due to this issue, can anyone tell me why I’ve been char...

Best solution Using different APN increases speed drastically.

I recently got Three 5G Broadband and the download speeds were okayish at around 200Mbps at peak times and over 550Mbps at quieter times. For the last few days I noticed the pings in League of Legends increasing from 35ms to around 55ms. This is not ...

Anybody having ongoing network connectivity issues in the South West?

I live in the TR20 area in Cornwall and use a 4G broadband hub for my internet, for over a month now my internet connection has been abysmal - either it's agonisingly slow, loading pages at a snail's pace, barely able to stream anything, or just cons...

VPN not working

Hi all. I cannot get my VPN to work on the 3 broadband. Please can someone help me? It works when hotspotting so I know it has to be the broadband that is stopping the VPN from connecting. Many thanks

Best solution Unable to get 5g broadband.

Hi there!I've recently moved, and I'm a bit confused about something. My new place doesn't currently have fibre brodband (and seems to be capped at 40mbps over the copper connection), and I was looking at mobile brodband as an alternative.The issue I...

Broadband network issues, red network light and no wifi

Hi, I’ve had my 5G home broadband for about a year or so with no issues until tonight.The network light has turned red and I can’t get any wifi whatsoever. I’ve tried turning it off/on and removing/re-inserting the sim.My 4G/5G on my phone had deplet...

Three wants to charge me £105 for BB router but didn't send return label/bag.

I phoned in to cancel my home broadband (5G) contract in June, the contract is cancelled and Three is yet to send me return label / bag for return of their device. On top of that, today they sent me an email that they'd be charging me £105 as I faile...

NR5103Ev3

Hi Are three going to be providing the NR5103Ev3 to broadband home users soon or has anyone received one as they were released in May I believe?From what I can glean it has better 5g antennas internally, anyone know any other differences? Have they p...