Broadband – Get support for broadband related queries

Safety search locked on

My safety search is locked in place and blocked by my internet provider so I can’t turn it off. I have already got adult content allowed on my plan so I don’t understand why I can not remove this. When I try to add the filter back on to then turn it ...

Tado Internet Bridge not working

I have Three 5g Broadband and I get speeds around 600-800mb which is really decent for the price. My cat pulled the power out my router earlier and after plugging it back it, my Tado Internet Bridge won't connect to the cloud servers - it plugs in vi...

4g wireless zte broadband Internet not working

Hi I am facing problem with internet with zte wireless broadband of three it's just working perfect when I bought it after 1 week Internet is sticking or no Internet I have contacted three customer support several times but no solution Or I will canc...

Retirement of 3G - ZTE MF730M 4G functionality.

Just had an email from Three from a "no reply" address so I can't ask them what they mean which is a bit useless.The email says they are retiring 3G and that "We’ve noticed that you might be using a device, or device setting, that isn’t compatible w...

Strong 5G then nothing in 24hrs

I’ve have just moved house with my 5G box, previously had no issues. At my new address it connected great to 5g 120mbps, it was like this for 2 days (in this time the box hasn’t been moved), and download speeds dropped to 2.6mbps. It’s stayed like th...

MiFi not showing on devices every three weeks

Hello,I got a 4g MiFi device 2 months ago, everything was fine but after 3 weeks it just stopped showing up on any devices. I logged into the admin page and it was discoverable and i phoned customer services who said there is no issue with it and it ...

Special characters

NR5103EV2, anybody any instructions on how to bypass the need for special characters in my wifi password, smarthome setup for years but because of the special character rule, this router is useless to me if it can't be bypassed, cheers.

Faulty 5G Router and Customer Service Incompetence

Hi. I have a Three 5G router and it has stopped working correctly, with the internet completely dropping roughly every 24 hours, and a restart being the only to get things up and running again.I was originally told by a live chat operative to visit a...

Issues with router return

Massively disappointed in the service I've received so far! I cancelled my three account on 21st May because I was moving and since then have been trying to return the router. When I cancelled my account, I was told that I will be receiving a dpd lab...

IP address constantly changing

HelloHoping you all can help I’ve been with three for broadband 5g for the last couple of months and until last week it was working perfectly. however last week I started to notice slow downs and playing videos on YouTube would just stop and the inte...