Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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warnings please

had to go to the support page to find out that 3 are 'working in your area' it would be nice to be emailed or messaged to tell me there was problems with broadband so that I d noy have to trouble shoot the problembelow is a small part of connection i...

Weird texts on my router number

Hey, so I don’t often check the messages on my router number but I logged in to find a few texts from 4d4d53 and I have no idea what it means , but the looks of them it’s a lost of MAC addresses or something , anyone any idea? For obvious reasons I’v...

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3 useless

3 does not work in my location 

Max105 by Fledgling
  • 1352 Views
  • 5 replies
  • 0 likes

Cancelling 5G broadband

Hey guys, what's the best way to cancel broadband? I've tried the live chat but the email for the code took over 30mins to come through, and I really don't fancy the call centres.

MJW-GTR by Active
  • 599 Views
  • 1 replies
  • 0 likes

Return instructions for my 5G Broadband Hub

Dear Customer Services,My Three 5G Broadband service ended yesterday and I have to return my hub by 8th July to avoid a £87.50 ex VAT charge but I still haven’t received a returns bag or returns instructions.The last time I chatted to Customer Servic...

A-and-R by Regular
  • 1567 Views
  • 6 replies
  • 0 likes

New three MC800A and google nest mini cannot connect

Prior was Virgin Media.My 5g router arrived, plugged in, all good.I have many smart devices which are fussy about 2.4g.I reconfigured for s seperated SSIDs to "mine" 5ghz and "mine2" 2.4ghzAll smart plugs and lights etc successfully reconfigured and ...

3 is not letting me return broadband

Hi, I contacted the customer service, I haven't received prepaid package and I can't return it without it, I'm also travelling soon. I need reply back. 

nag25 by Fledgling
  • 558 Views
  • 2 replies
  • 0 likes

since merger with Vodafone my vpn (proton) stopped working

HelloSince Vodafone merger my Proton VPN stopped working. Google suggested logging into myvodafone and adjusting age restriction setings. I cannot obviously do it since I'm on Three not Vodafone. I have Adult content allowed so that should not be an ...

bandani by Fledgling
  • 1413 Views
  • 3 replies
  • 0 likes

Terrible

I received my broadband router today. When turned on the lights all turn blue except the phone and 4g symbol. I spoke to live chat who told me it was all connected from their side. 8hours later the router is the same and when trying to connect it say...

Mick63 by Fledgling
  • 628 Views
  • 2 replies
  • 0 likes