Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Phone and Broadband signal poor since 2nd September

I've now had poor service on my phone and home broadband since the 2nd of September. When you call customer services they just say they're aware of an issue and engineers are working hard to resolve it. Call back in 7 days.It's not an acceptable serv...

Hausmore by Fledgling
  • 415 Views
  • 1 replies
  • 1 likes

My Three 4G Plus Huawei dongle does work with my new laptop

I have removed the SIM card and put it back again but my dongle carries on not working on my new laptopI have also connected my dongle to different USB ports of my new laptop but also it carries on not workingwhen I connect my dongle to my new laptop...

screen by Fledgling
  • 1609 Views
  • 5 replies
  • 0 likes

App issues

Ever since I changed from virgin to three about a year or so ago I’ve never been able to use my WhatsApp, screwfix, octopus, Tesla, chess and Santander apps properly.  They just sit there with hourglass churning away or say “no internet connection” o...

Broad band rubbish

Any issues with broadband in northeast Iv been having problems with connectivity? 

Sg10 by Fledgling
  • 320 Views
  • 1 replies
  • 0 likes

Outdoor hub won't connect during setup

Trying to install outdoor hub upgrade, I followed the instructions but the eero app fails the setup process. The app finds the eero modem, then attempts to connect to the hub but fails and abandons the process telling me to check all the connections ...

Antieero by Fledgling
  • 1076 Views
  • 3 replies
  • 0 likes

customer service

Really not happy with Three at the moment. Having recently purchased a standalone 5G broadband account for my daughter at University she has complained of a hit and miss on signal. Seeing that there is an extender system (EERO) I contacted 3 to ask f...

CJ1 by Fledgling
  • 424 Views
  • 1 replies
  • 0 likes