Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Three are saying I haven't returned my old router

Parcel was returned using the provided DPD label, tracking clearly says "delivered and received by HOY at 11:30 on Friday 19th September" returns address is somewhere in Snetterton.It is now 18th October and I've received an email from Three saying t...

SamiE93 by Fledgling
  • 545 Views
  • 8 replies
  • 0 likes

5g broadband outage

Connected no Internet since 9th October No reason from three Cambridge 

Akirk by Fledgling
  • 351 Views
  • 1 replies
  • 0 likes

Best solution Password error

HiI've just got the new 5g broadband box.I've been trying for ages to change my wifi password , it's just keep rejecting every password I use.Also there's the default option and the guest option, normally there would be just one option.  

Sha1 by Fledgling
  • 425 Views
  • 2 replies
  • 0 likes

Best solution Very slow 5g broadband

My 5g broadband is around 20 download speed today what’s going on? I’ve rebooted 3 box and my netgear router (Eero was rubbish) but no difference 

Keithd by Fledgling
  • 552 Views
  • 2 replies
  • 0 likes

5G Outdoor Hub Won't Connect To Eero ❌

Hello, I am experiencing a severe and persistent issue with my Three 5G outdoor hub (Green Packet Y5-210MU) that started last Friday.Problem Summary:The Eero app initially showed the network as offline, but after performing a factory reset on both th...

Eeros set up issue

So its all wired up correctly Ive got the app ive been through set up 10 timesAnd all it does is say Create wifi network(in red) We found a issue Check to see if you eero and modem are connected properly then try again  Well they are !!!!What do i do...

Jedii25 by Fledgling
  • 219 Views
  • 1 replies
  • 0 likes

No Jiffy Bag

I cancelled my contract on Seotember 30th and I still have not received my Jiffy bag. I have asked twice already for it to be sent and nothing, and now I'm being threatened of being charged in 15 days despite the fact that I literally cannot return i...

Topaz Video AI blocked by Three broadband network

I use the Topaz Video AI program for video work. It requires authentication upon start-up which it does by contacting its head office via the Internet connection. However, this connection is blocked by the Three mobile broadband network, and I have t...