Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Phone stolen - insurance requires IMEI blocking

The IMEI of our son’s stolen iPhone needs to be blocked. This might have already happened on the Three network. Our insurance company requires this also in the GSMA (CEIR) database.Argos, Apple & Three haven’t been able to assist so far. I wonder who...

Phana by Fledgling
  • 1087 Views
  • 8 replies
  • 0 likes

Proof of purchase

I've been trying to get my hands on a proof of purchase for a repair under warranty for my phone and have been struggling terribly. I can barely find any information anywhere and even staff in the physical store weren't much help with one giving misi...

Best solution Lost log-in details

I recently installed a 5G Outdoor Hub with the Home BB 24M Unlimited 5G plan, which is working fine; the issue I have is with my old Moto G4 phone - I have received a text with the message:'Your cash credit balance is low. To top up and view your opt...

Please remove my phone from blacklist

I lost my iphone 15 pro max 5 months ago while travelling from bus with my daughter, may be someone one pick it from my back pocket not sure about that. I don’t have an insurance of this phone also didn’t complain to the police station due to lost ho...

Smartwatch Pairing addon

After 4 live chats, which each included multiple teams, and been told different information by different teams about what/why/how etc., I'm hoping someone here can help.Had a 24M SIM only contract with Three, with an iPhone bought from Apple.  I boug...

cms0608 by Fledgling
  • 872 Views
  • 4 replies
  • 0 likes

Dreaded E53305 error

I upgraded my Samsung watch 6 classic that was on a pay monthly plan to a new Samsung Ultra with watch on a 2 year plan. I removed the mobile plan from the watch 6 and reset it. Added the new watch and when I went to add a mobile plan I got the E5330...

Matt_UK by Fledgling
  • 511 Views
  • 6 replies
  • 0 likes

Latest & Best 5g device

Which is the best & latest 3 5g device? Can we request specific device other than what has been given initially?

Som143 by Fledgling
  • 306 Views
  • 1 replies
  • 0 likes

No USB on my Zyxel NR5103EV2

I've just bought a NAS which I wanted to use with my NR5103EV2 Router but when I go to the USB page in setup, the File share switch is set to on but the router won't see any USB device plugged in. I've tried the NAS and various memory sticks, an exte...

Jomac-UK by Fledgling
  • 320 Views
  • 0 replies
  • 0 likes

Can’t reconnect Apple ultra to pair it

I got an Apple ultra watch last Year from Three and the mobile pairing stopped working. I have reset both the phone and the watch. I also waited a full billing cycle as advised from Customer Service but I am still getting the same issue. When I try t...

Goshea by Fledgling
  • 379 Views
  • 2 replies
  • 0 likes

declined upgrade

i have been with Three for 21yrs and have always been able to do an early upgrade, yet this time been declined because of credit check. Absolutely ridiculous, always paid my bill on time, no issues before and now i cant upgrade? Once this contract is...

Deni2025 by Fledgling
  • 447 Views
  • 3 replies
  • 0 likes