Devices – Get support for device related queries

Apple Watch Ultra 2 Contract

I’ve purchased an Apple Watch Ultra 2 contract, I already have a contract for my Airtime with Three. As part of Apple Watch purchase I get 24m contract to share my allowances with the Watch. When I try and set-up cellular on the Watch app through iPh...

Check when a contract ends

@I want to discuss a contract

Disgraceful Service

I have never had such a terrible customer service experience in my entire life. I have an apple watch ultra 2 which I upgraded from apple watch ultra 1. The ultra 1 worked fine, now I can't activate the mobile service on the watch 2. I spoke to one ...

Boot loop after One UI 6.1 update Samsung Galaxy S22 Ultra

I upgraded my S22 Ultra to One UI 6.1 last week, and days after the update, my phone has almost been unusable. The device comes on and then reboots almost immediately after. Sometimes, the boot loop takes between several minutes to hours before event...

No trade in payment

Got an adjusted price and the email said I would be paid on 5/11/2024To this date 19/11/2024 no payment to my bank has been made.Trade in team and three support are claiming each other is responsible and I am going around in circles. What can I do?

trade-in promotion: iPhone 16 - missing funds?

Hi, Has anyone had a similar issue of trading their phone in with the promotion offered by three with the iPhone 16? I was told I would get £63 for the trade-in of my old phone, then an additional £150 as a promotional deal.i have got the funds of £6...

Trade

I sent my phone to your trade-in contractor, and two days later, I received a message from them stating that my phone had not been received. In response, I provided them with the tracking number, post office confirmation, and Royal Mail delivery conf...

Cannot activate eSim

I am currently on vacation in Ghana, my friend's were able to download the Airalo app to get data abroad! I seem to be the only one whose device is not compatible, I have the Galaxy S20FE! Ive been told I need the eSim activating by my network but I ...

A month now waiting for a phone that I paid for to get delivered from Three.

Today marks four weeks since I received an iPhone 16 with a new contract from Three where the charging port doesn’t accommodate a USBc cable at all. It marks three weeks and six days since I registered the issue, and I’m still sat here, 20 working da...

No Delivery Date

Hi,I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my orde...