Devices – Get support for device related queries

Update

Hello can anyone please tell me if I Upgrade my device and plan. Do i get a new sim card while i still have my old sim card or does it get upgraded on my current sim card.

When do I send my old phone for trade in

I upgraded my phone on 21st of September i believe and i selected to trade in my iPhone 13 in exchange for cash. I got told i have 14 days to send off my phone, and that postage and shipping will be provided free from three. I am yet to receive any p...

Best solution Number transfer

On Friday 27/09 I requested a transfer for my number onto the new sim to replace the one Three had given me with the sim they sent . It has been largely successful in that the old number three give was deactivated and the new one has transferred. But...

Services

Hello I upgraded a couple of weeks ago and have had all the info of confirmation and paid the delivery charge. My delivery was due tomorrow but hadn’t had any update so just went onto live chat to see what was happening, the guy I spoke to said my or...

Web order says it has not gone through yet

I placed an order tonight and it says it hasn't gone through yet?

Trade in : how long for payment in account?

How long for the money to go into your account? For three trade in? The funds were sent today?

Blank screen on three app when I logging in

When I login on the app and click on go to my account, blank screen comes up. I can’t see my account at all. Could you please help me with this issue. Many thanks

Cancel my renewal

I want to cancel my renewal for my old tablet I went to three shop they sent me a email to cancel them and the email not work

iphone 16 plus delivery

Hi, I upgraded to iphone 16 plus and placed the order on 15th September , my order just says submitted on three under orders and have not received no further updates such as dpd delivery confirmation as yet. Was wondering when I can expect the order ...

Trade in email not received

I recently just upgraded to iPhone 16 I received my device on 21st Sep I still haven’t received the trade in email?? It was an upgrade..