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Best solution Apple Watch Ultra 3 mobile plan not working on Three

Trying to set up my Apple Watch 3, following the instructions on the three website (https://www.three.co.uk/support/sim-support/smartwatch-pairing-support) and get the following error from the three server:403 ForbiddenMicrosoft-Azure-Application-Gat...

Pasty by Regular
  • 1668 Views
  • 6 replies
  • 1 likes

Data pack stuck on submitted

So I bought a 60GB pay as you go yesterday I was charged £10 and did not even get my data and call and texts usually it would always happen instantly 

Best solution Honor 400 Lite - how to switch on VoLTE

Hi,I recently bought a Honor 400 Lite from Honor store (not from Three Store), this device does not have the toggle option"VoLTE", how to enable VoLTE on this device, anyone know? Thanks

Jerry1 by Fledgling
  • 1258 Views
  • 3 replies
  • 0 likes

Best solution Data pack

This morning I bought a data pack for £15 the data pack was not applied to my account and instead my phone has used the £15 credit I don’t have the funds to top up again but need my phone on as I’ve two small children 

Abieeb97 by Fledgling
  • 509 Views
  • 1 replies
  • 0 likes

Best solution Receiving Unknown ID call

I have received Unknown caller Id calls I ended the call in seconds can they copy your SIM card or and anythong off my iPhone? 

Phone number reverted

I recently joined 3 and transferred my number from old network. everything went smoothly and worked just fine, today I had to switch my phone off and when I switched back on & made a call, the phone number is showing as the number originally on the 3...

Best solution I've got a first bill for an I phone I don't own.

Got bill for phone I don't own. Contract is in my name linked to an empty bank account.I don't own ,have or even like iPhones.You have given someone a new iPhone in my name.

Cliff23 by Fledgling
  • 535 Views
  • 2 replies
  • 0 likes

Best solution Can I transfer to eSIM with PayAsYouGo AutoRenew Data Packs ??

Hi thereI have been a THREE customer for nearly 2 years now on PayAsYouGo AutoRenew Data Packs. I currently use a physical SIM in an iPhone 12.I have just acquired an upgraded iPhone 15 which is eSIM only. Is my (non) contract compatible with eSIM ??...

priyp by Regular
  • 826 Views
  • 3 replies
  • 0 likes

Best solution Text messages

I can't send text to enter competitions, what do I need to do to change this.

Sang59 by Fledgling
  • 558 Views
  • 4 replies
  • 0 likes