Devices – Get support for device related queries

Cannot activate eSim

I am currently on vacation in Ghana, my friend's were able to download the Airalo app to get data abroad! I seem to be the only one whose device is not compatible, I have the Galaxy S20FE! Ive been told I need the eSim activating by my network but I ...

A month now waiting for a phone that I paid for to get delivered from Three.

Today marks four weeks since I received an iPhone 16 with a new contract from Three where the charging port doesn’t accommodate a USBc cable at all. It marks three weeks and six days since I registered the issue, and I’m still sat here, 20 working da...

No Delivery Date

Hi,I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my orde...

Gallery photos disappeared!

HiI have a Samsung fe23 Today all my photos and videos in my gallery disappeared. Any idea why?

Upgrade

Well cheesd off wanted an early upgrade (2 months) was on the phone to an adviser for about an hour told her the phone I wanted etc etc then on the end after saying I will be receiving it on Monday she wanted to no what I did for a living how much I...

THREE TRADE IN SCAMS - DO NOT TRADE IN YOUR PHONE

Upgraded early through Three. Gave me a trade in option, £249 offered for my trade in. I have sent off as instructed, received (eventually) a confirmation from Ingram Services Ltd that they have my device and payment has been sent on 22/10/24. It ma...

iPhone order

On the 14 of September I made an instore order for an iPhone 16 pro max desert titanium I was given a delivery date of 3 October but as of today the 30 of October it is still not delivered and when I check online it says submitted. There is no update...

Broadband contract ending the end of the Nov, how the bill will be calculated

My minimum term ends on Nov 27, and I'm not planning renew it (already inform support).Direct debit taken out the bill on 21st each month. My question is:I just paid the bill on Oct 21 for the period of Sep 2 - Oct 1, and my Three dashboard shows th...

Data

Hi my Girlfriend wants to buy more data but she couldn't. Her number is 07*********

number transfer

hi i got a new sim contract with three i was with ee so different number and i asked for a number transfer. i got the sim in post on the 25th so Friday and i set it to change today on the 28th Monday and it still hasn’t changed to my old number