Devices

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Proof of usage

I’m in the process of making a claim from my insurance for my damaged handset, which was gifted to me by my ex partner who I’m no longer in contact with. I’ve used the same handset for the past 4 years with the SIM card provided by Three. Unfortunate...

MaiTana by Fledgling
  • 390 Views
  • 1 replies
  • 0 likes

5G on Apple Watch Ultra 3

I get a really good 5G signal around my home on my iPhone 16 pro max - usually over 500mb download.i have a new Apple Watch Ultra 3 (5G capable) shared on my plan. My watch only ever shows 4G.Anyone else. I’ve read I may need to enable ‘standalone 5G...

C53204 by Fledgling
  • 390 Views
  • 1 replies
  • 0 likes

Bad problems with the y5 outdoor hub

We are having a huge issue with our outdoor y5 hub. No wifi for nearly a week now and im starting to feel like its not an urgent issue as just keep getting told we ate working on the problem.Is anyone else experiencing this issue ???

Pollitt by Fledgling
  • 314 Views
  • 1 replies
  • 0 likes

Phone stolen - insurance requires IMEI blocking

The IMEI of our son’s stolen iPhone needs to be blocked. This might have already happened on the Three network. Our insurance company requires this also in the GSMA (CEIR) database.Argos, Apple & Three haven’t been able to assist so far. I wonder who...

Phana by Fledgling
  • 912 Views
  • 8 replies
  • 0 likes

Proof of purchase

I've been trying to get my hands on a proof of purchase for a repair under warranty for my phone and have been struggling terribly. I can barely find any information anywhere and even staff in the physical store weren't much help with one giving misi...

Best solution Lost log-in details

I recently installed a 5G Outdoor Hub with the Home BB 24M Unlimited 5G plan, which is working fine; the issue I have is with my old Moto G4 phone - I have received a text with the message:'Your cash credit balance is low. To top up and view your opt...

Please remove my phone from blacklist

I lost my iphone 15 pro max 5 months ago while travelling from bus with my daughter, may be someone one pick it from my back pocket not sure about that. I don’t have an insurance of this phone also didn’t complain to the police station due to lost ho...

Smartwatch Pairing addon

After 4 live chats, which each included multiple teams, and been told different information by different teams about what/why/how etc., I'm hoping someone here can help.Had a 24M SIM only contract with Three, with an iPhone bought from Apple.  I boug...

cms0608 by Fledgling
  • 757 Views
  • 4 replies
  • 0 likes

Dreaded E53305 error

I upgraded my Samsung watch 6 classic that was on a pay monthly plan to a new Samsung Ultra with watch on a 2 year plan. I removed the mobile plan from the watch 6 and reset it. Added the new watch and when I went to add a mobile plan I got the E5330...

Matt_UK by Fledgling
  • 426 Views
  • 6 replies
  • 0 likes

Latest & Best 5g device

Which is the best & latest 3 5g device? Can we request specific device other than what has been given initially?

Som143 by Fledgling
  • 272 Views
  • 1 replies
  • 0 likes