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Best solution Broken plug

Hi, the plug for my hub got broken in a house move, can I order a new one? Can’t find it online and similar plugs/adaptors aren’t working.

SAllen3 by • Fledgling
  • 339 Views
  • 1 replies
  • 0 likes

Using my own router

HiI was having trouble connecting to YouTube app on my home cinema projector. It would say "Unable to load requested page" so I tried using my mobile phone connected as a hotspot to the projector and I am able to access YouTube via the built in app.I...

zippy by • Regular
  • 472 Views
  • 4 replies
  • 0 likes

Best solution Service to "legacy" phones

Hi I have a legacy Blackberry Keyone with on Android 8.1.0. I'm fond of it so does anybody know if 3 provide a 3 G service on any of their SIMS that would work on it?

GilD by • Fledgling
  • 393 Views
  • 2 replies
  • 0 likes

Wifi connection

Recently got a new wifi hub and I can't connect any of my amazon alexa devices. When in set up mode it connects to my device but then says my password is wrong. Also can't setup my 3 app to connect to my wifi hub.Tried everything that it says online....

Proof of usage

I’m in the process of making a claim from my insurance for my damaged handset, which was gifted to me by my ex partner who I’m no longer in contact with. I’ve used the same handset for the past 4 years with the SIM card provided by Three. Unfortunate...

MaiTana by • Fledgling
  • 417 Views
  • 1 replies
  • 0 likes

5G on Apple Watch Ultra 3

I get a really good 5G signal around my home on my iPhone 16 pro max - usually over 500mb download.i have a new Apple Watch Ultra 3 (5G capable) shared on my plan. My watch only ever shows 4G.Anyone else. I’ve read I may need to enable ‘standalone 5G...

C53204 by • Fledgling
  • 457 Views
  • 1 replies
  • 0 likes

Bad problems with the y5 outdoor hub

We are having a huge issue with our outdoor y5 hub. No wifi for nearly a week now and im starting to feel like its not an urgent issue as just keep getting told we ate working on the problem.Is anyone else experiencing this issue ???

Pollitt by • Fledgling
  • 332 Views
  • 1 replies
  • 0 likes

Phone stolen - insurance requires IMEI blocking

The IMEI of our son’s stolen iPhone needs to be blocked. This might have already happened on the Three network. Our insurance company requires this also in the GSMA (CEIR) database.Argos, Apple & Three haven’t been able to assist so far. I wonder who...

Phana by • Fledgling
  • 994 Views
  • 8 replies
  • 0 likes

Proof of purchase

I've been trying to get my hands on a proof of purchase for a repair under warranty for my phone and have been struggling terribly. I can barely find any information anywhere and even staff in the physical store weren't much help with one giving misi...