Devices – Get support for device related queries

iPhone 7 stuck on Searching

I have an account with Three that I use in an iPhone 7, the signal dropped about a week ago and continually says "Searching", I took it into a Three store today and they swapped the SIM to a new one which does the same.They said it's due to three cha...

Faulty iphone 16 pro max

Another day on three live chat too see if there is any updates on my exchange of device this was done 8th Jan promised a new device sent out in 5-7 days still nothing getting fed up of three customer service telling me another day and ino in truth th...

Iphone 16 pro max

Why does this company always fob you off with rubbish after numerous chats on customer service live and telling me that as promised I'm scheduled too recieve my ezchange iphone too replace the faulty one in 5-7 days well today is 7 days and nothing ...

Return bag issue

I don't receive return bag for device for 3 week, I don't want to be forced to pay the extra charge.

Best solution What is going on with my number

Has anyone any ideas about this, I have had the same number on 3 for over 10 years, in the last few days 3 People have rang me up and said I have just rang them checking my call logs. I had not, I don't even know who the people are. I have just done ...

Best solution Exchange of device

High i recieved a faulty iphone 16 promax waiting for exchange this was done in my 14 days cooling period does anybody know has this got too be done in that time frame as I was told 5-7 days if a device is in stock for exchange all i get told of cust...

Does anyone know how to speak to a human for technical support. Spent an hour going round in circles

Does anyone know how to speak to a human for technical support?Spent an hour going round in circles.My issue is with Incoming and outgoing calls. They cannot hear me speaking. Also wish to make a complaint.

Esim not compatible

Hi there I recently purchased a new esim data plan but my phone doesn't seem to be compatible. I don't know if I could get a physical SIM instead of the esim or not? Don't know what do

proof of usage

Is anyone else having an absolute nightmatre getting proof of usage from Three. I bought a new iphone from Currys and transferred my three line into my new phone. I lost it and need to get proof of usage from Three in order to claim from my insurance...

Transferred number

Recently transferred my old number from EE to three… when I call people it’s coming off the EE number but when I text it’s coming off the three number… if people try to ring the three number it’s just beeps so calls are fine. I also cannot access ema...