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12-01-2023 05:35 PM - edited 12-02-2023 04:30 PM
Hi Everyone,
A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.
Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.
All the new threads created about this today will be merged onto this one so that we can update you all accordingly.
Thanks,
Jonathan
**Update 02/12/2023 1125**
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
12-01-2023 02:05 PM - edited 12-01-2023 02:34 PM
Hello,
I have reregistered and logged in. The next message say to type in a one-time passcode. I cannot receive the passcode and cannot receive any calls.
Can anyone help resolve this?
Thank you
[Resolved]
on 12-01-2023 12:12 PM
No service on sim card as of this morning. Came back for half an hour then went off again. Why
on 12-01-2023 11:46 AM
Has anyone been told why there is no service to SIM cards and why there's a fault
on 12-01-2023 04:19 PM
I am still having issues - also won't allow me to WiFi call
on 12-01-2023 03:15 PM
Mines gone down again
on 12-01-2023 12:07 PM
It's not isolated. I'm the same as of this morning. It came back for an hour then no service since
on 12-01-2023 12:16 PM
It could be congestion on the nearest mast according to automated three phone call
on 12-01-2023 12:20 PM
I can't get anyone on the live chat
on 12-01-2023 02:35 PM
Same here. It says no operator available. No signal on the phone for last few hours and 5g hub is down as well
on 12-01-2023 12:25 PM
I know me too if u call them on 333 or the long number and input ur phone number and choose option 4 and then option 3 then listen for signal option that's where it should tell you if it's congestion or a fault