02-12-2024 09:39 AM - edited 02-12-2024 02:25 PM
Hi Everyone,
Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.
We'll be merging any posts regarding this onto this thread.
Thanks,
Jonathan
Update 12/02 11:40
Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.
This issue is impacting our customer service channels, so please check our social feeds for the latest updates.
We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
Update 12/02 1420
Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
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on 02-10-2024 12:51 PM
Started yesterday - friday 4pm to 7pm...Today the mobile hotspot connects - but no internet...
Whats going on 3????
on 02-10-2024 07:20 AM
What have you tried so far?
on 02-10-2024 12:52 PM
Everything.
3 are mucking around
on 02-10-2024 01:08 PM
As from 5.15pm Friday 9 Feb, I had no connection to the Three network; all I got was "No Service".
This is intolerable when it is the only phone connection I have.
Fortunately, I have been online and followed the "switch off, switch on, switch on airplane mode and switch it off again" and after a very lengthy search by my phone, reconnection occurred, but data is only 3G not 4G.
What the merry hell is going on at Three ???
I am now considering a move to another network, as this is not the first connection problem I have had with Three.
on 02-10-2024 03:10 PM
All networks suffer outages. The one in December was not only 3 but EE as well, probably they shared a remote tower. The problem with 3 is that they are too lazy to be bothered to keep their customers informed. Instead of a big banner on their website, and here, they bury it deep on their social media account which I cannot find.
on 02-10-2024 05:06 PM
It’s on their main page if you scroll down a bit.
on 02-11-2024 07:09 AM
Easy to miss. Clearly more important to try and sell an S24 ultra than keep their customers informed.
on 02-11-2024 09:42 AM
🤣🤣🤣 Agree it should be on the top LOL
02-10-2024 03:11 PM - edited 02-10-2024 03:12 PM
Hi, as of today (10 Feb), I am unable to use any of my cellular data on my iPhone 12. Only WiFi works.
The error message I keep getting when I try to use data is “could not activate cellular data network PDP authentication failure.”
I have tried all of the suggested fixes for this issue, and none of them have worked.
I am in a rural location, so this is something that must be fixed asap.
on 02-10-2024 05:02 PM
Seems to be working again (at least for me)!! Yippee!
