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02-12-2024 09:39 AM - edited 02-12-2024 02:25 PM
Hi Everyone,
Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.
We'll be merging any posts regarding this onto this thread.
Thanks,
Jonathan
Update 12/02 11:40
Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.
This issue is impacting our customer service channels, so please check our social feeds for the latest updates.
We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
Update 12/02 1420
Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.
Thanks,
Jonathan
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on 02-10-2024 04:48 PM
Sometimes if they fix something you have to restart your device for it to work. I would recommend you switch your device off and on every hour until it works again and 3 have fixed the issue.
on 02-10-2024 04:51 PM
Thanks, but I'm an electronics professional. My 5G phone sometimes gets a 3G fallback signal (a sign of desperation), but then suffers pdf authentication failure. Three are in total disarray at the moment.
on 02-10-2024 04:52 PM
pdp not pdf, crappy spellcheck.
on 02-10-2024 04:51 PM
According to someone on another post, the best way of getting info etc is on Social Media.
If everyone goes onto Social Media and complains then they have to come up with an answer
on 02-10-2024 05:08 PM
Perfect, I’ll see you there lads!
on 02-10-2024 06:35 PM
Hello.
I know for anyone who has been impacted by the issues, it will have been a frustrating time for you.
Services have been gradually returning for those who were impacted for a little while now, so you should be back to normal soon if you aren't already.
You can try putting the phone into airplane mode and then back again (restart if it's a Hub) to get things moving along. If anyone is having issues with personal hot spot advising them to contact Three, even after the previous step, then try resetting the network settings on your device instead.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 02-11-2024 07:55 PM
I have been without WiFi since Friday evening. In NP7. When will this be fixed?
02-10-2024 03:11 PM - edited 02-10-2024 03:12 PM
Hi, as of today (10 Feb), I am unable to use any of my cellular data on my iPhone 12. Only WiFi works.
The error message I keep getting when I try to use data is “could not activate cellular data network PDP authentication failure.”
I have tried all of the suggested fixes for this issue, and none of them have worked.
I am in a rural location, so this is something that must be fixed asap.
on 02-10-2024 03:16 PM
I’m getting this too! I’m central Scotland and feel like leaving three because of it!! I’ll lose wages over this
on 02-10-2024 03:20 PM
I’ve got the same problem except I’m in France having just arrived from the UK. Despite having roaming switched on it won’t work, nor will my daughter’s Three phone. Never had this problem when travelling before and I’ve been with Three for years. Tells me I’m on the local carrier but can’t surf the internet - I get exactly the same message, “could not activate mobile data network, PDP authentication failure”. Absolute joke of a service. My wife and son are on EE and are having no such problems