Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[goldensungirl]

Experiencing the same thing today. 4G finally seems to be working. Has really affected my ability to work this morning as the train WiFi was down, so I couldn’t use my iPhone hotspot.

[Anonymous]

Same here! I’m retired so not impacted as much as some but to try to make a call and have to jiggle aeroplane mode on and off multiple times is a pain. Ironically my Three broadband is working fine!🤷‍♂️🤷‍♂️🤷‍♂️

[Anonymous]

I’m afraid your title should read Network issues 9/10/11 and now 12th February.It really isn’t good enough. We all know networks have issues and crap happens in life but this really has gone on too long. Even when I put my correct postcode into the network checker it doesn’t recognise it. Something has seriously gone awry.

[Shring]

Three support telephone numbers are not working.  How do I notify?

[Shring]

The red network light on the 5G router is back on again as of 10:30am, Monday 13 Feb - no internet again.

[sc1999]

Better late than never, maybe 

[Shring]

Monday 12 Feb, 10:30 am & the red network light on the 5G router has returned. No internet access again. Joy.

[Shring]

I have a ZTE5G router & it's showing white power & Wifi lights with a red network light.  I can login to the router but it shows an X through the network connection - no internet.  I have powered on and off several times and reseated the SIM a few times too.  I've check the network status for my postcode &it tells me no problems have been reported.  Any ideas please?  Thanks.

[Shring]

I finally got through to Three support yesterday evening.  It turns out that after I took out & re-inserted the SIM card on day 1, I had put it back in the wrong way round!  So, I had a brief outage to begin with, that was probably sorted early on, but the rest of the downtime was because of my own finger trouble!  Good luck everyone else.

[Shring]

Monday 12 Feb, 10:30 am & the red network light on the 5G router has returned.  No internet access again. Joy.