Network Issues 09/02

[JonathanB]

Hi Everyone,

Following an issue with our network for a number of customers, services have now recovered. If you're still having an issue, please restart your device to reconnect to our network. We sincerely apologise for any inconvenience caused.

We'll be merging any posts regarding this onto this thread.

Thanks,
Jonathan

Update 12/02 11:40

Some customers may be experiencing issues with our network this morning. Our engineering teams are working hard to fix it.

This issue is impacting our customer service channels, so please check our social feeds for the latest updates.

We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

Update 12/02 1420

Following an issue with our network earlier, services are recovering, but our engineers are working to fully fix it. Our customer service channels continue to be unavailable, so please check our social feeds for the latest updates. We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused.

Thanks,
Jonathan

[MZone]

Sometimes if they fix something you have to restart your device for it to work. I would recommend you switch your device off and on every hour until it works again and 3 have fixed the issue.   

[PeeBee]

Thanks, but I'm an electronics professional. My 5G phone sometimes gets a 3G fallback signal (a sign of desperation), but then suffers pdf authentication failure. Three are in total disarray at the moment.

[PeeBee]

pdp not pdf, crappy spellcheck.

[JayJayJay]

According to someone on another post, the best way of getting info etc is on Social Media.

If everyone goes onto Social Media and complains then they have to come up with an answer

[Daryl]

Perfect, I’ll see you there lads!

[PeteG]

Hello. 

I know for anyone who has been impacted by the issues, it will have been a frustrating time for you. 

Services have been gradually returning for those who were impacted for a little while now, so you should be back to normal soon if you aren't already.

You can try putting the phone into airplane mode and then back again (restart if it's a Hub) to get things moving along. If anyone is having issues with personal hot spot advising them to contact Three, even after the previous step, then try resetting the network settings on your device instead. 

Pete. 

[ElaM]

I have been without WiFi since Friday evening. In NP7. When will this be fixed?

[goldensungirl]

Hi, as of today (10 Feb), I am unable to use any of my cellular data on my iPhone 12. Only WiFi works.

The error message I keep getting when I try to use data is “could not activate cellular data network PDP authentication failure.”

I have tried all of the suggested fixes for this issue, and none of them have worked.

I am in a rural location, so this is something that must be fixed asap.

[joannablaine1]

I’m getting this too! I’m central Scotland and feel like leaving three because of it!! I’ll lose wages over this 

[forret86]

I’ve got the same problem except I’m in France having just arrived from the UK. Despite having roaming switched on it won’t work, nor will my daughter’s Three phone. Never had this problem when travelling before and I’ve been with Three for years. Tells me I’m on the local carrier but can’t surf the internet - I get exactly the same message, “could not activate mobile data network, PDP authentication failure”. Absolute joke of a service. My wife and son are on EE and are having no such problems