Whole network speed issue

[Griz]

Having contacted 3 two weeks ago and being reassured that recent work had been carried out locally, I’ve had to contact them again today for an update. The previous advice was that the issue had been resolved and to keep restarting my devices to see the speeds return to normal. This hasn’t happened.

Today I’ve been told that it’s now a nationwide issue and the only advice is to wait for the issue to be fixed. 

What I would like to know is, having already waited 2 weeks and still paying for a service which has seen my speeds drastically reduce from 100s mbps to 20-30 if I’m lucky, how long am I expected to wait before I can cancel my services without being charged a cancellation fee. I’m already seeking alternative options from other providers. 

[Griz]

What are the chances 😂. I also live within a couple hundred meters of the mast (king oswy). I read your post earlier and it’s baffling how three can be aware of these issues and seemingly doing nothing. I’ll be glad when they ring me and hopefully offer to cancel my deal!

[Midnight54]

Ha same one.  However, not seeing waves of posts from other areas, so is the "nationwide" thing a load of BS and they can't be bothered to sort it, as it is more than noticeable when can't stream anything above Youtube bitrates

[Griz]

Nothing adds up so who knows. Either way you look at it we’re not receiving the service we’re paying for and we’re being told to wait for an indeterminate length of time. It’s just not good enough.

as a side note, I can’t believe we’re both in more or less the same post code 😂 

[Griz]

Just to add. This is concerning both home broadband and mobile sims across multiple devices both WiFi and Ethernet