Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12471 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3991 Views
  • 2 replies
  • 3 likes

Nassi

I’m abroad how to tunr on roaming 

Nassi by Fledgling
  • 924 Views
  • 1 replies
  • 0 likes

Best solution USA Go Roam advice

My wife and I are travelling to USA for 3 weeks and will be using PAYG 3 Sims along with an add-on.1. If we need to call or text each other whilst away, is this is included in Go Roam with an add-on?2. When calling back to UK mobiles when in USA is t...

Gordon by Fledgling
  • 3748 Views
  • 3 replies
  • 0 likes

Best solution 5g

Anyone know when 5g is available in kippax?

Menisis by Fledgling
  • 1187 Views
  • 1 replies
  • 0 likes

Can't use my phone in Canada

Hope someone can help me as I'm in Canada and I can't connect to a network.I've just been in the US and had no problems. I was automatically connected and was able to use my phone throughout my stay. Since arriving in Canada I've had nothing.I purcha...

Stowboy by Fledgling
  • 9983 Views
  • 5 replies
  • 1 likes

USA and Bahamas costs

Hi,Can anyone tell me how I go about finding out if I will incur any charges for using the data in my plan in USA and Bahamas?

LeArthur by Fledgling
  • 1308 Views
  • 1 replies
  • 0 likes

Wifi

I have an Alcatel Pixi 4 phone, on the 3 network. My internet provider is Virgin media. Can I connect to virigin media from my phone? When I remove the ethernet cable from the hub, neither the phone, nor my PC identifies the wifi SSID name.

Nodden by Fledgling
  • 1159 Views
  • 1 replies
  • 0 likes

Best solution Fix my network!

Instead of deleting my post, fix your rubbish network. You have left a whole market town with no service. 

Roaming

I have followed all of the instructions on the My3 app (switched it on from settings on my phone and the app) but, whenever I leave the Wi-Fi, my data doesn’t work and I cannot receive any calls or text messages. I really need roaming to work because...

Nicky23 by Fledgling
  • 3232 Views
  • 4 replies
  • 0 likes

I get worse data speeds than my wife - new sim?

HiI have an iPhone X and the sim in it is years old. My wife has an iPhone XR. We are both on ThreeI often struggle to get data to work especially when on 4g. It shows 4g at the top and is connected but I can't do anything. My wife on her phone right...

Poor network coverage

Has anybody noticed 3 network coverage is getting worse,it's never been the best indoors,but now it's almost as bad outside,very limited Internet & speed is appalling,getting to the stage that I need a more dependable network 

Bennmark by Fledgling
  • 21869 Views
  • 26 replies
  • 25 likes
Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
Top solution authors