Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32839 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11468 Views
  • 2 replies
  • 4 likes

Help your help please

My 90 year old father is in France and suddenly he can't make calls - he is getting very confused and is wondering what has happened? He says he thinks there is a problem with his subscription (as he calls it) but there can't be as I'm sure he pays b...

MLC by Fledgling
  • 1972 Views
  • 2 replies
  • 0 likes

Help

Hello i need to top up my sim card, can you please help me with that, as i have a 15£ data at the moment  thanks 

M25 by Fledgling
  • 1155 Views
  • 1 replies
  • 0 likes

PAYG charges at a UK beach

I live in Norfolk UK and I use Three PAYG on my Samsung phone. I just went to the beach at Wells-next-the-Sea.  I was amazed to receive a text from Three telling me that it looked like I was on a ship and would be charged £3/min to make a call and £1...

Apollo11 by Fledgling
  • 2597 Views
  • 3 replies
  • 0 likes

Not receiving calls

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I ...

LALA1738 by Fledgling
  • 36063 Views
  • 17 replies
  • 2 likes

Data not working roaming in Panama

I recharge 20Euro pack 15days validity unlimited data but it's not working in roaming I don't know why can u give advice please 

Suren by Fledgling
  • 2060 Views
  • 2 replies
  • 0 likes

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone?  When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”.  I’ve tried Three Chat but haven’t got anywher...

Voicemail access issue

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.路‍The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in th...

Anonymous by Not applicable
  • 5801 Views
  • 6 replies
  • 0 likes

No reception after returning from abroad

Hi,I have returned from Spain and now have no reception on my mobile. I can connect with wifi but have no mobile data. 3 have sent me a new sim card but it is not working, I have also tried it in another phone.I have a 'not registered on network' mes...

Darren1 by Fledgling
  • 21970 Views
  • 9 replies
  • 0 likes

Network Issues

I been using three network for more than 2 years, and I’m facing networkissues since last month and i wad calling them they just connect it with others, and don’t know what they exactly doing. really disappointed 

Hammas by Fledgling
  • 1523 Views
  • 2 replies
  • 0 likes