Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Wifi calling abroad

Seems 3 blocks wifi calling when in the USA. Any suggestions?

Phone

I go camping and coverage from 3 is 80%most of the time brilliant

Thoughts on customer service phone calls

What's your experience of three call centres? I find it one of the most frustrating things in life. I blame the system to a degree as the people are following a script and not allowed to think for themselves. Sometimes very rude. Constantly saying h...

Data

My data sometimes randomly doesn't work. Why is this?

Best solution Poor signal in ME11

Hi,running an iPhone 13, I get random msg’s from three in my area, Swale in Kent, informing me that they’re carrying out ‘work’ in my area but there’s never any improvement to my signal (4G) and I don’t get 5G at all! I seldom get more than two bars!...

5G ping

I think 5G is amazing not being able to get Fibre here where I live but the ping isn't great. Is there a reason why?

Does anyone think there should be a weekly data passport not just a daily passport fo £5

Does anyone think there should be a weekly data passport rather than just a £5 daily passport

Best solution Local mast upgrade

We have good level coverage in most areas of Hartlepool but there’s a mast near industrial estate TS25 1PD that’s not been upgraded which covers my estate nearby, missed out big time. Is this likely to be upgrade any time soon so we can ditch Virgin ...

Mast unusable since "Upgrade"

Wondering if anyone can help, I have had some "upgrades" done with local mast and I used to get a nice speed on 4G but now its useless. All I get is restart your device, No amount of restarting will fix this... we need an engineer! Its a failed upgra...

I've been with Three for nearly 2 year's now and I find three's network in the UK to be honest and reliable this is my experience anyway I specially like having unlimited data to use when needed in this day and age it's essential to have this.