Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32864 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11477 Views
  • 2 replies
  • 4 likes

Porting

Anyone able to helpmy number was supposed to transfer on the 12th September didn’t happen I’ve not been able to receive calls or messages since thenafter phoning twice a day and getting told the same thing that my information has been passed on to th...

Mast problems still!’

Still working on masts in PLYMOUTH PL2  area, nearly a year now what’s going on 3!!!!

PLYM1978 by Fledgling
  • 2348 Views
  • 3 replies
  • 0 likes

Best solution App working on 3G but not 4G

I have an issue with one specific app, it seems to work on 3G and wifi but not 4G.On 3G and wifi the app works fine, on 4G the connection does not work. The app log reports that there is simply no connection to the destination, whether the target is ...

Network

I wanted to say that 3 has worst internet ever. I needed more data for downloading some games. My primary network is O2. I had spare 3 simcard so I bought plan with 100gb (I needed about additional 60gb, my o2 was 150gb). So download of this 60gb too...

Buckaroo by Fledgling
  • 1855 Views
  • 2 replies
  • 0 likes

Services not back after payment

My services were cut off due to late payment of my bill. I have now payed it but my services are still restricted. I usually get a text to say either my services will be on within 2 hours or that they are in and to restart my phone. I have also rang ...

Lione by Fledgling
  • 4507 Views
  • 2 replies
  • 0 likes

Roaming charges whilst data roaming turned off

I was on holiday in the US last month and had data roaming turned off before I even left the UK. At no point did I turn my data roaming on. Three texted me randomly at 3 points during my trip saying hello and welcome to the USA, outlining the costs a...

Not recieve any calls

My problem started more then 1 month agomy second mobile number from three cant recieve calls from NOT three usersi spend many time to speak with technical team and all the time i was doing something in settings, reboot network, reboot device, replac...

Bohdan by Regular
  • 2686 Views
  • 3 replies
  • 0 likes