Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

5G...

Hi Just joined and would like to know a bit more about the 5G coverage and experiences with bandwidth availability in densely populated areas.

Visual Voicemail When?

I mean come on, this isn't new technology. Everyone else can do it, why not Three?Visual Voicemail was introduced 15 years ago. https://www.doesthreesupportvisualvoicemailyet.com/

Best solution Is 5G worth the extra money?

I'm renewing my phone contract is a couple of months and am wondering whether to carry on with 4G or whether 5G is actually worth paying extra for?

Signal in SG19

I won't put my full postcode for privacy reasons, but I am disappointed that Three claims to have such wide network coverage yet it is very weak in some areas like mine, my work phone uses EE and has nearly full 4G coverage in my rural area, but with...

Roaming in Turkey

I am going to holiday in Turkey next month, Would it be cheaper to get a local sim card rather than paying roaming charges?

Anyone use the 3+ app?

Does anyone use the 3+ app? For those who don't it's 3's way of offering customers discounts and offers. Currently there are 13 offers on the app so 3 needs to put in more effort.

Best solution Roaming charges while you are in overseas

What is the best way to avoid roaming charges while you are in overseas?

Rewards for customer loyalty

Hello all, excited to be part of this new community, thanks to three for the invite! One thing I wanted to raise is that I don't think Three adequately rewards loyal customers of theirs. I've always felt envious of what o2 customers get on the Priori...

Netwrok connectivity

Anyone find it really frustrating that the connectivity never works when you need the phone the most?

Best solution text message explaining works in area

So normally I get a message from three when they are doing work in the area and its likely to effect my network coverage but lately I haven't been receiving these and had to then go onto the site and manually find out if there is a problem in the are...