Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 3668 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3150 Views
  • 2 replies
  • 3 likes

Data problem

Hi, I am on a PAYG sim plan for £10 a month with unlimited calls and texts and 10gb of data, it pays out on the 22nd of every month but for some reason it is telling me I have no more allowances and that it all expired on the 20th of August, I don't ...

William by Fledgling
  • 222 Views
  • 1 replies
  • 0 likes

Please WIFI Call whitelist this IP Address block 149.107.0.0/19

I have been advised that I need to raise this issue on this site.Three - Please update your I.P. geo filtering for 149.107.0.0/19 as you are currently blocking WIFI calling from this address space, despite it being geo-located in the UK.Please update...

gerainte by Regular
  • 1055 Views
  • 12 replies
  • 1 likes

Three are the best UK network

There are many negative threads in the Community.  But my overall experience with Three far surpasses my time with O2, Vodafone and EE. So, I wanted to put up a postive post: well done Three!!

Best solution Canada and using esim

Hello, visiting Canada will be installing an esim for data. Data roaming off, Wi-Fi calling on. Will be calling uk ( home ) numbers either using WhatsApp or over Wi-Fi. will be calling local ( Canadian numbers ) using Wi-Fi calling. Will I be charged...

Collie by Fledgling
  • 1834 Views
  • 11 replies
  • 0 likes

The network keeps dropping.

It’s now a week since experiencing network disruption.. it’s barely stable. Can’t call, make a make or even use the internet.

Natasha by Fledgling
  • 449 Views
  • 2 replies
  • 0 likes

Heloo

Hi ************************@gmail.com 

temp cheap smartphone - wifi calling just won't work!

Normally use an iPhone 13 on 3 contract, having to use a cheap new smartphone for a few weeks - an IMO Q4 (unlocked). Transferred the SIM card today and set the phone up.I live in a rural area with poor signal and need the wifi calling - router is OK...

MrRJNNN by Fledgling
  • 904 Views
  • 4 replies
  • 0 likes

Unable to use mobile data since upgrading phone

I upgraded my phone last week from an old iPhone SE to an iPhone 14. I live in a fairly rural area and have usually had to use 3G instead of 4G as the service/coverage is never great with Three ( my husband’s phone is with EE and it’s always faster t...

Mitchejx by Fledgling
  • 3509 Views
  • 7 replies
  • 0 likes

Network

Why is the network so slow and bad? I’m using there broadband and even with only I connected device in my house the network is slower than a tortoise. Why?

Choolwe by Fledgling
  • 427 Views
  • 1 replies
  • 0 likes
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