The clowns at three have sent me an email saying if I don't return their router they will charge my account £105 - but I haven't received anything from them to be able to return them - when they let me cancel they said I'd receive packaging and a returns label.
I got back to three customer service last week and they assured me they would send me out a returns label and packaging - guess what, nothing has arrived yet.
They also said I could choose to keep the router by just paying the £105 - but after digging in their T&C's it states you still need to return it even if they charge you the non-return fee - which highlights that customer service are brazenly giving out incorrect advice that will financially cost you quite a lot of money.
I've cancelled my direct debit with three, and will dispute any non-return fee with my bank, if they can't even organise a returns label for me to send their crap router back.
I actually thought three couldn't get any worse, but they somehow manage it!
