Broadband – Get support for broadband related queries

Xbox Series X can't connect to Three 5G Hub (Static IP issue)

Hi, would appreciate any help on this as I'm close to banging my head against the wall. I have an Xbox Series X and received Three 5G hub at the start of the month, worked fine with an ethernet cable for over a week and a half with no issues. Now, I ...

Just want a return label

Received the router. Tested it out, no signal. Contacted Customer Service for a returns label. All in the same day. many phone calls, chats and still no label. Got the usual lies, it takes, hours, days, weeks, but still nothing. I can see the scam; k...

Speed drop

I got the home broadband on the 22/12/23 and from then till the 10/1/24 I have been getting speeds to 352Mbps and as of this weekend it's went down to 112mbps and the tech support says there is nothing wrong with the router or my area and they offere...

Poor support for NR5103EV2 router

I have the NR5103EV2 router which will only scan for and connect to LTE services.My router is now on C0 firmware and runs terrible even on LTE and after around 5 hours with support Im told its a problem in the are.I clearly told both 2nd line support...

ZTE 4G router - very poor wi-fi signal? VPN issues?

I just took out a 4G home broadband contract as my FTTC is so unreliable and there's no sign of fibre to prem here anytime soon.Initial testing looked good - around 120-140Mbps...However, I've since run into a few issues:Router is at back of house (s...

Smart devices won't work with ZTE M5286D router

Hi, I got a new router last week - the ZTE M5286D on 4G. Now none of my smart devices (lightbulbs, security camera, Google Home, Google Assistant, Samsung Smartthings) work. I've read somewhere that the Three routers have the wrong settings to work w...

5G Router - Slow speeds when I extend using a wired access point or wireless extender

Hi,I've just installed Three 5G Business Broadband - we enjoy speed of 150 Mbps, and a strong and reliable wireless connection.However, I'm struggling to extend the network. I've tried using a TP Link TL-WR940N and a brand new TP Link TL-WA801N as a ...

Adult content filter

Trying to bring up internet on my three phone. Stopped as site rated adult. Its a manual giving instructions on how to zero my rifle scope. Rang three. No help. How the hell do I get the adult filter off.

Fair play three

My 5g router went low speeds in my area due to an "issue" in my area 7 days ago2 days ago i called three, they gave me 5 pound bill credit for the issue and said call back if the issue persists after 2 days.Today my wifi went from the horrendous 0.5m...

Bad WiFi and Even Worse Customer Service

New customer here. I had got a phone plan and broadband last Friday. No issues with the phone plan however the broadband has been infuriating. The router I had received at the Three store is a ZTE MC801A. Since the start I have only got less than 1 M...