Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

pay as you go, Go roam network & data problem

I am in a go roam destination for the last month i used my phone perfectly and everything was %100 OK.BUT today i have made a top up and since than i do not have any data at all, i picked a £20 plan but nothing!I have berley calling service...

Evidence of no service

So my number took 7 days to port (12th-19th) during this time I could not receive calls or messages because of this I ended up missing an appointment which I didn’t know I had as they sent the details through a message to my phone when I still wasn’t...

Need puk

Hello . I had this number 07********* but then I upgrade it for sim contract monthly £16 with new number . Now I need my old number puk code plz so I can have my old number back plz help me

Google Family Link Not Connecting

Hi. Is anyone else having a problem with controlling their kid's phone using Three mobile data via the Google Family Link app>It works fine on WiFi but if I need to give my child additional time when she's out of the house it won't change any setting...

Best solution ERR_ADDRESS_UNREACHABLE

Hi,For a few weeks now I have been having issues accessing certain websites when on mobile data. I'm getting the error "ERR_ADDRESS_UNREACHABLE" or "ERR_TIMED_OUT". But the websites work fine when I use WiFi or VPN with mobile data. I tried to rese...

Beware of "maritime networks" that Three doesn't warn you about

Many ferry operators provide satellite-based mobile phone networks on board their ships. If you have data roaming enabled on your phone, it'll connect to these automatically, and you will then get charged at very high rates for any data your phone us...

Porting

Anyone able to helpmy number was supposed to transfer on the 12th September didn’t happen I’ve not been able to receive calls or messages since thenafter phoning twice a day and getting told the same thing that my information has been passed on to th...

Mast problems still!’

Still working on masts in PLYMOUTH PL2 area, nearly a year now what’s going on 3!!!!

Exchange my plane into data pack

I have done my recharge but can I convert my plan into data pack

Best solution App working on 3G but not 4G

I have an issue with one specific app, it seems to work on 3G and wifi but not 4G.On 3G and wifi the app works fine, on 4G the connection does not work. The app log reports that there is simply no connection to the destination, whether the target is ...