Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

3dafone latest merger news.

Latest on 3 - Vodafone merger. No surprise that EU regulators do not care as this is a UK only issue.BRUSSELS (Reuters) - Vodafone (NASDAQ:VOD) and CK Hutchison's $19 billion mobile merger in Britain does not pose any competition concerns to EU antit...

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Hi, I can not registry my phone number. Thanks Ales W.

Best solution Voicemail

Have had an announced migration to a new Three voicemail service overnight and I have to say it’s infinitely better than its previous incarnation. In particular it supports HD voice so the call is super clear and waves goodbye to the two person annou...

Only getting H+

Hi. This week the coverage in my area improved a I was able to get 5g indoors for the first time. Now my whole town can only get H and H+. I've been different parts of town. Also the coverage checker reported no issues.3G and H/H+ is supposed to be s...

Number transfer problems pls help!!

On 8th Oct I went to the store to upgrade my old iPhone SE to a 5G phone (behind the curb, I know). I also changed my plan to fit the new phone, and was told by the advisor that the best thing was to grab a sim, and then three would carry over my num...

New mast not active after 6 months

A new mast was installed in the GU12 area quite a long while ago, and there's still no service from it. How would I go about finding out what's going on? Thanks for any advice on advance

Fix my Network

I got 3 sim base on recommendation but the network has been scrappy since day 2 and it's very frustrating. The network in my area at Mansfield is very poor.

Phone not working abroad in UAE

My mobile is not working abroad, I have no ability to call, text or use data at all, despite me purchasing a data add on. I landed in the UAE on 27th. I need my phone for work and to contact home whilst abroad and I can’t do anything on it unless I a...

Do I need to change mobile service providers?

Hello!I live in Wembley Park.When I switched to Three in July, I did so precisely because my previous provider was having problems with its signal strength. A lot of people complained that they couldn't call me. So I switched.At the time, I usually h...

Best solution How do I top

Need to do online top up