Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

4G No service in my area on housing estate.

I'm currently having to rely on 3G at 1.9Mbps as the local cell tower in the area is not working properly and I had contacted three but yet responses were ignored or got told "We'll forward onto our engineer" and year later still nothing is done abou...

Best solution Roaming

I’m currently in Spain - I’ve recieved a text saying I’ve used 12gb of data and reached 100% allowance. I’ve been here 1 hour ! I don’t even use that much data in the UK for the full month. I bought a pack for £10 for 7 days roaming. My partner also ...

No signal

07********* no signal my sim

Streaming issue

I think I have made a grave mistake in choosing 3 5g home broadband, the problem, when streaming tv content it's OK until I pause it or stop it, when (if it starts at all) I come to start it again it plays a bit then buffers & keeps doing that or ref...

Cant recieve calls or texts

I swapped monthly contracts from within Three to Three as they had a cheaper option for my needs. Requested to keep my old number. Got sent a new sim with the new contract and it came with a temporary number. Great. Everything worked. Then they porte...

not sure how to cancel sim contract

Hi, I want to cancel my sim contract but I’m not sure how to cancel it.

PORTING ISSUES - Three refusing to fix

I know a lot of us here are having the same issue with not being able to receive calls or texts after porting to three.I've had this issue for 2 weeks now and after speaking to 20+ 'advisors' I'm getting nowhere. Constantly being told that they have ...

Best solution SMS texts not sending on New phone

Hi,I have joined the 3 after transferring my number from EE, I have a new iPhone 13mini from 3 every thing seem to be working but I can't send SMS texts. I've tried the normal stuff Apple recommends switching iMessage off and on, checking mobile da...

Remove restrictions

I would like the restrictions on my phone to be removed.

Best solution Change to E-sim

Hi, I wanted to change my pay monthly contract physical sim to an e-sim. Please advise on how I can do this.