Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5642 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3352 Views
  • 2 replies
  • 3 likes

Texts not working

I can no longer send texts to Australia or premium numbers. It just stopped mid conversation. I am using an iphone

Extremely Poor network speeds 4G/5G

Hi,Im experiencing extremely poor network speeds both on 4G / 5G constantly. No matter where I go the speeds are terrible but I have full signal on my phone. What is happening?I put another sim card in my phone from a different provider and the speed...

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Ring Doorbell 4

When I go to connect the ring doorbell   I can't find the WiFi network for my three hub can see all the wifi around but not the three hub?  

Why does phone lag when talking to business

I have a relatively new Samsung phone on 3 network. Whenever I call a business phone number there is a lag in the phone/network responding so that the first few sounds that I make (first few letters or numbers) are not heard by the person at the othe...

Error on connecting to internet

Hi, can anyone please help me with the internet issue I’m facing. I received a text message that I’ve exceeded with the data limit hence I still have 27.58GB left. I can’t connect with the internet since yesterday. Looking forward for a solution, tha...

jayricod by Fledgling
  • 998 Views
  • 1 replies
  • 0 likes

Apple Watch technical resort

Frustrated. This is my last resort.I have an Apple Watch Series 5 with iPhone 14 pro everything worked great…. Mobile network was setup and cellular was working just fine... Until I changed my contract mobile number …. Now cellular doesn’t work it wo...

5G on iPhone but only 3G on iPad

Hello,I have an iPhone with 3 which gets full bars of 5G (the mast is right outside). I have just bought a prepaid 5G sim for the 6th Generation iPad Pro (2022 model) and it only gets 3G. I’ve swapped the sims over and the sim from the iPad gets 5G i...

B7474U3 by Fledgling
  • 2071 Views
  • 5 replies
  • 0 likes

Data usage

Hi,Does anybody know how I can find out if I used any data in a non Go Roam country in the Three app or elsewhere?Thanks! 

International

I want know about i have contract for 2 years i will pay 24 pound every month and can i call international and it is unlimited or not

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