Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32577 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11393 Views
  • 2 replies
  • 4 likes

Poor service

Low quality broadband and low quality service around ST* *** at stoke-on-trent 

bankysm by Fledgling
  • 848 Views
  • 4 replies
  • 0 likes

Really poor 5G and 4G speeds in the Chelmsford CM* *** area

Is anyone else in the Essex area experiencing problems with their 3 network? I've been with them for a while, but over the past few months, the speeds have become terrible. I used to get over 400 Mbps, but now I'm lucky to hit 20. I've contacted cust...

No internet with home boradband

Internet is down again for 5g home broadband in Bournemouth. Has been the case periodically over last few weeks especially at the weekend. Network status says no reported problems but there clearly is a problem... 

Monty by Fledgling
  • 780 Views
  • 1 replies
  • 0 likes

LG V60

I have an LG V60. Calling/Receiving is not working, despite installing a new SIM

Clarkie by Fledgling
  • 1710 Views
  • 2 replies
  • 0 likes

Data add-ons disappeared

I don't auto renew add-ons, so I can choose a different plan every month. This month I was going to choose my favourite add-on of 150gb for 20pound which I've been using for months but it's no longer available in the list as well as many other ones. ...

Dippo94 by Fledgling
  • 818 Views
  • 1 replies
  • 0 likes

Top ups and add on

I have topped try to get add on n now it’s saying I dnt have enough money 

Apalfrey by Fledgling
  • 1219 Views
  • 4 replies
  • 0 likes

Delaying

Is anyone having trouble when calling out - after a few minutes it starts to delay or cutting up ? So annoying - one call takes 30 minutes instead or 10

Best solution Signal strength on South Skye

The signal strength on the South of Skye, Scotland iv44 *** has dropped away to allmost unusable in the last week.  We have 3 broadband.  The signal issues on the app states an issue in our area that is hoped to be fixed shortly.  But no other detail...

Angels by Regular
  • 1331 Views
  • 3 replies
  • 0 likes