Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Unusabe Network

I’ve been paying for years and years, only to have poor to no signal, regardless of my location in the country - be it Scotland, Yorkshire, Wales, the Midlands, or even London. This issue persists across many different types of phones. The data signa...

Cannot do phone calls

I am trying to make phone calls but I can't. Is it possible that this happened because I had not pkenty of money in my bank account and Three couldn't withdraw. I payed in the evening providing my bank account details after I topped up my account. B...

No service Boscastle

No service. Two days now. Other providers looking more appealing by the hour.

Data abroad

I’d like to buy data for abroad. Is that possible?

Why is there no service in Boscastle? It has been down since at least yesterday.

No coverage whatsoever in Boscastle, Cornwall for over 24hours.

I Just want to purchase add-on not a new SIM or anything else why as three made it impossible to do

Trying to get an add-on with cash credit from voucher with new app and all it wants is bank details for auto renewal

esim replacement issue

Hi. I currently have a Three eSIM in my iPhone XR. However, I’ve just purchased a new iPhone 15 pro max and I’m looking to transfer/replace my existing eSIM number over to my new handset. I’ve spoken to Three customer services many times and visited ...

Can’t receive calls and text

Pls can someone help me out.I recently ported from lyca to three and can’t receive calls or text for over 25 days now and every time I call three they keep telling me it’s been looked into and it’s been over 25 days. This is very frustrating as it’s ...

How long for a new SIM to start working?

Hi All,How long does it take for a new SIM to start working. I’ve had my phone stolen and obviously the SIM with it. I have acquired a spare phone, and been to the Three store, where I have acquired a replacement SIM. My question is how long will it ...

Poor network coverage

I’m constantly dealing with poor connection there seems to be constant work going on when I type in is my area affected a good 80 percentage it is I get a small discount only now & then & that’s after iv brought it up I was nearly scammed because 3 n...