Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Network Issues - 01/12/2023

Hi Everyone, A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused. Hopefully this will be resolved ...

The worst signal of any network!

Only been with 3 a week, the online checker said I would have good strong signal.I’ve come from EE and Vodafone prior to that, seriously considering thinking of going back to EE and paying a couple of pounds extra for a phone I can use!

Student Saver SIM - "Expired" - part 3

And yet again, my student saver SIM package has "expired" despite having several months left on it.Why have they got this so completely wrong?

Internet not connecting

I have a prepaid sim and it’s just stopped connecting to the internet. It shows up as 4G but I’m not able to open any internet based apps or pages. It was working earlier today when I was in Belgium but hasn’t worked since I got back to London. Pleas...

Issues with my SIM

I took SIM card in September 2023. But was registered with my friend name. I want to change it to my name. And also I took top up today with 10 pounds. Payment was successful but I am not receiving singles. Kindly look into it. And sort it as soon as...

Wr4 ***

Hello, how do I pay the card?

PAYG Can’t use Service

I topped up PAYG sim and bought at 30day unlimited mins and text with 10gb data on October 29th.It’s been a month and I still haven’t been able to use my package. During this time I have contacted 3 numerous times, they’ve tried reactivating the pack...

5G in Arbroath

I noticed a new mast has been installed in Arbroath. During installation, the 4G was not working. Whenever engineers have been working on the mast over the past few weeks 4G kept disappearing. There was some brief 5G signals when they were working on...

My sim was deactivated somebody called me today. Of course it will deactivated because you've taken

My sim was deactivated somebody called me today. Of course it will deactivated because you've taken out the signal. I only used about 500mb of my planned 24gb for 24months. How pathetic to say that you cannot do anything? of course you could do somet...

Can only receive calls from three mobiles after port

I’ve recently ported a number to three from sky, the port was successful and the number transferred however I can’t receive calls from any other network only Three mobiles. customer services have been no help and sky have said it’s not there issue! I...