Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15288 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5699 Views
  • 2 replies
  • 3 likes

North east London - basically no connection

Haven't had properly working internet here in North East London for nearly a week now (not that it has ever been great). I'm using Three on my mobile and with a 5G router for my flat.  The online tool just says Three is working on an issue and suppor...

Waltham by Fledgling
  • 726 Views
  • 1 replies
  • 0 likes

URGENT- Blacklist iPhone - Non existant Three support

I have been waiting 10 days to get my iPhone 15 Max Pro blacklisted. CS keep raising new cases and it keeps getting closed. I had my phone snatched in London and during the snatching got kicked in the chest multiple times by a man wearing a balaclava...

Data pack

HI I HAVE BUY 150GB DATA PACK!!!ON 07********* WHERE IS MY DATA 150GB

Best solution Fair usage in Ireland

On the Go Roam page it states that the 12gb fair usage limit doesn't apply when roaming in Ireland.  Is this correct?

Bills

I want to speak with the customer service regarding my bill that will expire tomorrow..I wanted a clear explanation of the bills. Thanks

Frank by Fledgling
  • 525 Views
  • 1 replies
  • 0 likes

Roaming failed

Hi i am in france on a 7 day roaming package and now have no connection after 4 days Have unlimited data plan in ukAdvice?Andrew

Toddy by Fledgling
  • 945 Views
  • 2 replies
  • 0 likes

Why have 3 suddenly closed my account

A few days ago I was receiving Sorry to hear your leaving  us bla bla bla. I called three telling them I had never asked for a pac and was mot leaving. I thought  they'd  sorted it out, No now I'm unable to make calls as I'm not on a Network, and tri...

Felix54 by Fledgling
  • 1205 Views
  • 2 replies
  • 0 likes

Roaming help

Dose anyone on here know if i amAble to buy any sort of pack to use my mobile data while abroad in turkey I am clueless about this stuff?

Jack19 by Fledgling
  • 912 Views
  • 2 replies
  • 0 likes