Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Repeated network issues

For the last 4 months or more we have been suffering with repeated outages. My husband and I both have three mobile contracts and our Broadband is also with Three. whenever there’s an issue we just get told to restart our phones, reset network settin...

network issue

I am in weston-super-mare. Can't make outgoing calls on 5g or wifi to any o2 numbers. Done reset, updates etc.

The worst network in the UK avoid

The useless network in the ukSubject: Complaint Regarding Poor Network Coverage and Unreliable Data and CallsI am writing to express my extreme dissatisfaction with the poor network coverage and unreliable data and calls provided by your network. Des...

Over two weeks to complete porting

I have ask three to port my company number over to the new contract on the 11th of March. It has now been 15 days. I have multiple different explanations why the port was not successful. The first customer service operator told me that my number is c...

Best solution Problems receiving texts/calls.

Hi,I recently swapped from O2 to Three PAYG. Yesterday was the day of my number being forwarded. I can see that it has been forwarded (Checked the number) and I can make calls outbound. (My O2 sim disconnected yesterday).But i cannot receive any text...

Replacement SIM problem

Bit of a saga this one and I'm losing patience with Three customer service...I reported my phone lost on the 20th March and my SIM was deactivated, plus the handset was blacklisted. Thankfully the phone was found and returned to me on the 21st, and I...

5G in St Andrews Fife

When will St Andrews Fife be upgraded to 5G?

Best solution Coverage in TF1 1AA

There is a problem with the network in the TF1 1AA area, any idea when it will be fixed?

Websites taking a long time to load

There seems to be some DNS issues (as usual). Some websites take forever to load or require me to quit and restart my browser for them to load. I have tried deleting all cached files and history. This is a regular occurrence for three. I believe it t...

Sim activate

I order a replace sim and it's not working.it took already 3 days to come