Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Number porting issue

Please help!! I previously encountered an error about a week after I joined Three and ported my number from O2. All worked fine until I received a disconnection message from Three, which occurred as my ported number had been lost. After contacting cu...

No data roaming in italy

Arrived in Italy yesterday, my 7 days eu roaming data add on was active. Since i have been unable to use internet. I contacted three chat 4 times and nobody was helpful. Still unable to use internet. I had to buy. Dongle as working abroad for 1 week....

Poor network coverage

I have poor coverage at home and I have tested 2 other locations within 2 miles of home on many occasions, with 3 different phone models . All locations are listed on the 3 coverage checker as excellent for 4g. Coverage is in fact non existent- you c...

New customer, number not transferred yet.

Have a new contract from Three and a new SIM. When I ordered I provided the PAC and stated I would like the number transferred over on Friday 9th. I have had the SIM in since Thursday evening and today my number has still not been transferred. How lo...

Best solution New Unlimited Lite Airtime Plan - No network/calls allowance?

I purchased a new phone and contract last week, a Unlimited Lite Airtime plan with 5G and unlimited data and calls.My new SIM arrived but it did not have my old SIM's number. A week later the old contract has fully ended but the number still hasn't s...

No internet in NW10 1PU area

No internet in NW10 1PU area. Restarted my phone several times, few times it wasn't even registering on the network, tried calling 333 - number not recognised. Tested sim card in another phone with same result. Nothing on network status checker.

MTU issue on XBOX

Had 3 broadband with ZTE MC888 hub, which isn't even on the listed devices on the website.no issue for first 4 months with speeds of plus 800mbps download, then over last few days its tanked down to a max of 116mbps, and at the same time all my Xbox ...

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