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Returned 5G Hub

I have cancelled my account with three in January. I was told the Jiffy bag would be sent to me. Which never I never received. Contacted three 3 times to get the Jiffy bag. I received an email to say I would be charged £105 for an unreturned device. ...

N9 by Fledgling
  • 127 Views
  • 2 replies
  • 0 likes

Lost phone

Please my phone got lost on the 10th of may outside the country, i tried to call and track it but it have been blocked or sim have been removed. The no is +44 7*** ******. Honor 70.

Configuring nr5103e to replicate my old zte router

To save a lot of work,I want to set my SSID to be the same as before - doneI want to set my wifi password to be the same as before - can't do this because old password did not have any special characters and the nr5103e insists on a least 1. There wa...

HowieB by Regular
  • 117 Views
  • 0 replies
  • 0 likes

NR5103E Wifi issues

Hi,I have the Zyxel NR5103R router issued with my 5G home broadband package, overnight I've lost wifi completely and the power LED is now red instead of green. According to the manual it states 'Zyxel Device error, need to take action'. Although I ca...

T30485 by Fledgling
  • 194 Views
  • 2 replies
  • 0 likes

ZTE 5G Routers Unusable

Well I’m at a loss3 different ZTE routers from Three. 2 of which were MC888 and 1 being MC801A. 2 different Three SIM cards. 2 different locations in Liverpool. Completely unusable in both locations. Yet a small Vodafone Mobile Hotspot with a Three S...

Best solution Awaiting a Return Label for Device

Hi there, I recently upgraded to a Google Pixel 7a and decided within the 14 day cooling off period that whilst the device choice was right, the value plan wasn't. When I contacted live chat, I had to cancel the entire order just to change to a lite ...

Signal In Sheffield

Over the course of a contract my signal gets worse and worse with three. When i first signed up to a contract my data speed was perfect, after about a year it slowly got worse until my contract expired, then I signed up for a new one around September...

Yes by Fledgling
  • 274 Views
  • 2 replies
  • 0 likes

Cannot link Apple Watch to data plan

I bought an Apple Watch through 3 and signed up for the 24 month smartphone pairing plan around 3 months ago. I am still unable to link my watch to my smartphone data plan. On the watch app when I try enable mobile service it just gives me the option...

Stw505 by Fledgling
  • 185 Views
  • 1 replies
  • 0 likes

24 month plan - 36 month phone

I think my plan is 24 months but my phone itself was over 36 months. My plan ends in July and it's saying I can upgrade - but I can't see how much the phone part of my bill is, as I assume I would need to keep paying for this phone for another 12 mon...

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