Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 533 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2969 Views
  • 2 replies
  • 3 likes

Network Coverage

Will u ever be upgrading the network coverage in PO8 ***  I'm fed up of always having weak and fluctuating network coverage in PO8 ***  U say u are investing so much money into network upgrades but when will we ever see the benefits? Kind regards  De...

Thoughts on customer service phone calls

What's your experience of three call centres? I find it one of the most frustrating things in life. I blame the system to a degree as the people are following a script and not allowed to think for themselves.  Sometimes very rude. Constantly saying h...

5G ping

I think 5G is amazing not being able to get Fibre here where I live but the ping isn't great. Is there a reason why?

Fradgley by Fledgling
  • 1152 Views
  • 1 replies
  • 0 likes

Best solution Local mast upgrade

We have good level coverage in most areas of Hartlepool but there’s a mast near industrial estate TS25 1PD that’s not been upgraded which covers my estate nearby, missed out big time. Is this likely to be upgrade any time soon so we can ditch Virgin ...

Mast unusable since "Upgrade"

Wondering if anyone can help, I have had some "upgrades" done with local mast and I used to get a nice speed on 4G but now its useless. All I get is restart your device, No amount of restarting will fix this... we need an engineer! Its a failed upgra...

5G...

Hi Just joined and would like to know a bit more about the 5G coverage and experiences with bandwidth availability in densely populated areas.

JanduM by Fledgling
  • 1078 Views
  • 1 replies
  • 0 likes

Best solution Is 5G worth the extra money?

I'm renewing my phone contract is a couple of months and am wondering whether to carry on with 4G or whether 5G is actually worth paying extra for?

Mand4393 by Regular
  • 6457 Views
  • 12 replies
  • 1 likes

New iPhone13

Hi all I purchased the iPhone13 mini last week I’m looking for tips or hidden features as it works differently to my old iPhone 8

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