Broadband – Get support for broadband related queries

Display signal strength on phone App

Is it possible to see the outdoor hubs signal strength and LED status on my phone please?I'm using a Three 5G Outdoor Hub, mounted to the top of a 20 foot mast.It's impossible for me to read the signal strength directly from the hub when I'm so far a...

early cancellation

Up to now have had reasonable downloads and uploads (60mbps and 25mbps) but for the last few weeks the internet has dropped out quite a bit, strange as its just at the time i can upgrade to a new hub. Its had the opposite affect as im now looking at ...

5g Hub

We have a 5G Hub that seems interfere with mobile phone signal in the house.Tried disconnecting wifi and still poor signal. Turned off 5G hub and signal better and can make callsAny settings I can change on the 5g Hub?

Broadband Router Returned Three Claims not received

I retired my Three Broadband Router 13th sept 2024 at end of contractThree sent a mailing bag and prepaid label package sent 13th Sept and tracking shows it always received and signed for 16th sept by Ingram micro in Norwich fast forward to dec24 ema...

Outdoor hub drop outs

Hi,I wonder if someone with more 5G/4G experience than me can help me. I have frequent drop outs using the outdoor hub and I don't want to leave three and go back to FTTC if I can help it. I am unsure if my issue is hardware or signal related or both...

accessing account when logged into website

Im trying to access my account but once im logged into the website and hit 'manage account' i have a spinning wheel for ages and the a 'something went wrong' prompt.Is anyone else having this issue?

Best solution Sim disabled during contact uograde

Hi.i upgraded my mobile broadband contract online last night and all of a sudden my broadband stopped working.i contacted three and after a marathon chat session they told me the upgrade had gone wrong so had cancelled it!!after another 30mins i mana...

4G Modem return - Horror story - not yet finished

Eleven weeks after cancelling my contract and 3 online chats of requesting a bag to return my 4G modem I finally received one on 20th January which was 2 weeks after the required return date. Contract terminated 7/11/24, Contract ended 7/12/24, Requi...

Three 4G Hub MF286D help

Hi allWanted to ask here, as the live chat has been unhelpful.I renewed my home broadband last week and got the latest hub to use, the Three 4G Hub MF286D.I got a new sim with it, which I activated at the weekend (4 days ago at time of writing) but t...

Fraudulent billing

I can't understand this month's bill for my broadband, in fact at the times you billed me at 4.50 pounds on the 7th, 14th, 21st, 28th of December 2024 and that of January 4th, 2025 I was at work and I inform you that my hours are from 6 a.m. to 6 p.m...