New hub
I have just got a new hub and trying to set it up but the ADMIN password is covered with black pen how do I find this out .It is a new hub from here
Broadband
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Extremely slow speeds and random 300ms-900ms ping spikes every 10 seconds
Currently have been using Three ZTE MC888 for the last 18 or so months and there have been periods where the device has been struggling to get above 20 mbps as well as maintaining a stable ping with the results below also. This has been happening ove...
Download speed abysmally slow
For the past week my home broadband hub has been struggling to provide WiFi download speeds much above 10mbps. The hub has been on a grand tour of the house, has been restarted and reset multiple times to little avail. Some mornings the speed is acce...
Slow speeds unless using VPN
This is more of a last resort post as I’ve been speaking to the Three tech team online on and off for weeks with no help.Since 11/12/25 I’ve been experiencing incredibly low speeds. Approximately 30mbps vs 200-300mbps.This was due to an issue with my...
DEBUG Kernel warning on Three 4G Hub E5-250MA router
Recently renewed & upgraded home broadband with new Three router and on looking at the router logs I'm seeing that it's reporting that the device is running a DEBUG kernel "unsafe for production use", which is concerning ?! **************************...
Boardband not working
Broadband not working at all well. TV keeps freezing every 30 seconds and Alexa not working. Three support said nothing wrong with signal but something clearly is wrong because nothing is working. An exchange modem was received today so I put the old...
Wifi
Hi there is there an update on the WiFi issue in thornbury for postcode **** *** as it as been over a month
I can't even change my email without contacting support?????
I no longer have access to the email address on my account, to change it, I need to contact support, security checks require access to my old email account.I can't use the mobile number on my account,the technology doesn't exist (at Three).I can't ca...
Home Broadband yes or no
I’ve been with Three since November 2003 and have 2 phone contracts, the ride has been up and down and nowhere near the best experience but as we all know the UK mobile networks are all as bad as each other so no point in moving then is there!Im read...
Qr code
Hello, I have talked to five different members of your customer service team, trying to send my broadband hub back. (I’ve moved house, I had a monthly running contract that’s now ended). I’ve been to the Three shop to bring it back because that’s wha...
