Broadband

No 5G signal, 4G signal always weak

Three specifically gave my address a good indoor 5G signal rating on its signal checker. And, when ordering the base unit and 5G service by phone, I specifically asked the Three representative to confirm the signal checker's rating. He did, confirmin...

Poor Internet Service in contrast to what was promised

I got my home broadband hub today from Three, and I am extremely disappointed with the quality of service provided, especially after being assured of top-tier internet performance. Even though the device shows 5G connected, the connection is highly u...

Changed my Honor handset yesterday instore to a new Honor200 but it wont connect to my virgin media home broadband. It says avoided poor internet connection. If you try it, it says signal strength Excellent and connects, (stating ''Obtaining IP addre...

5g app not connecting

I can't connect the 5g app to my NR1513E. I used to connect when I first got it a month ago. I've tried resetting the router but when I try to connect using the QR code the app doesn't open the camera. If I manually open the camera it just takes a ph...

My 4g speed is less than 10 mps since i started the contract

Jiffy bag never arrives

I gave the one-month cancellation notice on 19 November, and then requested a Jiffy bag on 2 December because the previous one never arrived. Then again, I waited for 7 working days but nothing showed up in my mail room, so I requested the second tim...

Best solution 5G router only connecting to weak cell

Hi, just joined three a couple of weeks ago with the 5g ZTE hub. The router always connects to a band 3 4g lte mast nearest me about 500m away even though the signal is reported as "terrible" and usually around -115 - -118dbm. I get around 10-15mbp...

5g router issue connecting device via LAN

New to this forum. I Can’t connect Neohub smart heating via Ethernet connection. Working until yesterday but tech support don’t know what’s wrong! Is this normal?

Internet

Hi I'm just wondering how much my bill is

NRS103E Broadband

Hi, We have the three 5g broadband and has been working great up till now. We have Google speakers, cromecasts, heating, lighting etc connected to the WiFi. However in the last week, we can not connect any of the things to the WiFi, it just stopped....