Broadband – Get support for broadband related queries

Faulty Hub Return

I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Each time I was told I would be sent a jiffy bag which didn't ever arrive. So I called the bu...

Extremely slow speed

Just received the 5g hub today and followed all the steps to install it. Tried to place the router in different location (close to windowsill). The signal and 5G are blue light but only got average 30 mbs maximum download speed and cannot even do a s...

Best solution Slow speeds

I have the broadband hub and have been with Three for quite a few years, has always been decent enough for me but the past few days I am maxing around 2.5 Mbps download but with around 80 Mbps upload, oddly enough my phone which is on iD (who are on ...

Best solution About to end contract soon then realized I never received £5 discount for paying with direct debit?!

I signed the contract in 2022 Nov and have been paying with direct debit since then.My contract is about to end next month, then I checked my account for bills and stuffs and saw the bottom of the page on my dashboard saying that my bills have £5 di...

Mr Wardy

I've been with Three for just over two weeks, in my first week the signal went down for about 12hours when I was trying to purchase something on Gumtree by the time it came back the item had gone.Then I had many issues with registering with Three for...

Internet down

Home Broadband down for 4 days now HD7. Any news on reconnection?

I want to use my own 4G LTE Mobile Router

Hi, I'm thinking of joining three and wondered whether I would be allowed to connect my own mesh router without speed restictions or will I need to have a badged three router?

DNS fails after 30 hours & daily scheduled restart stopped working

Hi, I became a new customer around the end of June 2024. I have Three Home Broadband with the supplied Three ZTE MC888 Router / Hub.Since around 4 days after day one (back in late June), the DNS has stopped working and the Hub requires a restart to r...

Internet issues Gosport PO1* ***

Internet is barely connecting and when it does, the speed is non existent. It's so slow we can't even run a speed checker as the internet page won't load. This has been like this for a week or 2 now. When is something going to be done?

that little flashing blue light...

New customer. Just received my 5G router this afternoon. A4 paper telling me sim is pre-installed. So unpack, place it, plug in - and switch on - and here we go green flashing light.... to solid green, red internet and flashing blue signal light.Chec...