Broadband – Get support for broadband related queries

Latency is ruining my online experience.

I signed up to three internet on account of a recommendation. A family member was using the 5G hub, said they were getting a great price and great service. Thought that sounded good so as I was moving into a new place, thought I'd look into it! I cou...

Internet

Three 5g router loses connection every hour resulting in having to turn it on and off, I can access my router saying incorrect password, also won’t connect to iPads

5g zte router dns setting

Is it possible to change the dns settings of the 5g zte router

3 5g router keeps connecting to BT and occasionally Google

Hi all, My NR5103EV2 over the last 4 weeks keeps connecting to BT I can rarely get it to connect to 3 at all I'm very technically minded and have tried all the logical things I even tried my phone SIM and the Mrs SIM both on 3 with 5g contracts and i...

Internet

Hi there I’m trying to pay my internet bill online but unfortunately I don’t have account for my broadband to pay please can you help

5G broadband cancellation

I’ve cancelled my 5G broadband as I wasn’t getting a stable connection recently, explained to 4 different customer service representatives and was told I wouldn’t have to pay a cancellation fee due to this issue, can anyone tell me why I’ve been char...

Best solution Using different APN increases speed drastically.

I recently got Three 5G Broadband and the download speeds were okayish at around 200Mbps at peak times and over 550Mbps at quieter times. For the last few days I noticed the pings in League of Legends increasing from 35ms to around 55ms. This is not ...

Anybody having ongoing network connectivity issues in the South West?

I live in the TR20 area in Cornwall and use a 4G broadband hub for my internet, for over a month now my internet connection has been abysmal - either it's agonisingly slow, loading pages at a snail's pace, barely able to stream anything, or just cons...

VPN not working

Hi all. I cannot get my VPN to work on the 3 broadband. Please can someone help me? It works when hotspotting so I know it has to be the broadband that is stopping the VPN from connecting. Many thanks

Best solution Unable to get 5g broadband.

Hi there!I've recently moved, and I'm a bit confused about something. My new place doesn't currently have fibre brodband (and seems to be capped at 40mbps over the copper connection), and I was looking at mobile brodband as an alternative.The issue I...