Broadband – Get support for broadband related queries

Three is blocking google safe search

I can no longer turn Google safe search off. When ever I try it tells me:“You can't change your SafeSearch setting at the moment because someone else, like a parent or administrator, controls settings on the network, browser or device that you’re usi...

Certificate errors accessing certain web sites

HiI've just purchased a new 3 5G hub (ZTE). When I try to access certain web sites I get an error along the lines of Safari couldn't establish a connection, or certificate error or similar. At first I thought it was because the content filter was o...

⚠️ Zyxel router admin: Connection not secure. Security certificate is invalid.

When I try to log into the web GUI for the Zyxel router via 192.168.1.1, it's showing as "connection not secure" as the security certificate is invalid.This should NOT be the case, as this is what can allow hackers to perform MITM attacks on one's ne...

Best solution Is 5G home broadband will automatically switch monthly rolling contract after initial contract ends?

Hi just wish to know what will happen after my current 5G home broadband contract finished? I am on a 24-month contract and it is about to end in 2months. If I wish to continue using it, do I need to do anything and will it automatically switch to a ...

Three won't send me a label to return router

I had a one month contract on the 5G hub as I wasn't sure it would work at my address. It doesn't, as suspected. So I cancelled my contract after a month as per the contract I bought. I have proactively been trying to return the router. I have called...

Three are taking the pee

OK so alot of sites and payment systems are now blocked, even some of three's own flipping links are broken, google search as become locked, granted this might be a glitch on Three's part but they way there handle this is flipping stupid.I woke up at...

New customer but no first 6 month half price discount on the bill

Hi,I have signed up for a 2 year 5G broadband package with the first 6 months at half price of £11.00.However, my first bill shows that a payment of £21.98 will be taken out of my account on 8th April 2024.I would have thought that it would have auto...

Signal keeps switching to 4G LTE

I have a new NR5103EV2 5G home broadband hub and the signal keeps switching between NR5G-NSA and LTE, this is accompanied by the light on the device changing from blue to green. The signal strength is reported as excellent (-78), the device is on the...

Best solution Unable to access 'secure' websites like Paypal, banking. UDP issues.

For the last week or so, access to anything secure has been either non-existent or very sporadic. This also includes gaming and other sites are just not loading or taking a long time to connect.Most games throw up a 'UDP initialisation' error when tr...

wireless broadband in northampton

27.03.2024 I have been having massive issue with my wireless broad band in the NN3 area of Northampton for over a week it has been very slow. They sent me out a new modem but this has made no difference on area checker it says there is an issue and t...