Broadband – Get support for broadband related queries

Special characters

NR5103EV2, anybody any instructions on how to bypass the need for special characters in my wifi password, smarthome setup for years but because of the special character rule, this router is useless to me if it can't be bypassed, cheers.

Faulty 5G Router and Customer Service Incompetence

Hi. I have a Three 5G router and it has stopped working correctly, with the internet completely dropping roughly every 24 hours, and a restart being the only to get things up and running again.I was originally told by a live chat operative to visit a...

Issues with router return

Massively disappointed in the service I've received so far! I cancelled my three account on 21st May because I was moving and since then have been trying to return the router. When I cancelled my account, I was told that I will be receiving a dpd lab...

IP address constantly changing

HelloHoping you all can help I’ve been with three for broadband 5g for the last couple of months and until last week it was working perfectly. however last week I started to notice slow downs and playing videos on YouTube would just stop and the inte...

Xbox and Nintendo switch not working properly

Hi there, I’ve recently changed over to the MC801A router and for some reason my Xbox won’t connect to Netflix, YouTube, Disney+ just to name a few apps that currently won’t work. The Xbox is connected via Ethernet. My NAT Type currently shows as mod...

The worst customer services anywhere. Cancelling Home Broadband.

Tried Home 5g for a month to see how it went and it worked fine so took out a pay monthly contract. And from that point on nothing worked, no internet no nothing. Spent way too long online chatting swapping sim cards over between hubs and after 3 odd...

Mobile WiFi not working

Hi received my mobile WiFi box this morning and set it all up but the internet light remains on red. Tried the sim in my three mobile and it’s not working on there either - do I need to contact three directly to get it activated?

My 5G Home Broadband is misbehaving

I'm using a OnePlus 10T and is currently on the latest Oxygen OS 14.0.0.701.I noticed that one of my apps has been misbehaving especially Instagram. NOTE: i use my phone on an area with very fast 4G & 5G signal when i'm out or at home with my Three'...

Broadband Credit

Due to network issues I have disconnected the home broadband, I was in mid contract but early termination fees was waived off because I gave 6 months of time to get the issue sorted but technical and network team gave up.When final bill came it has -...

Constant network ping

Hi,I am constantly having problems with my connection, I get a strong download (400-750mbps) and decent upload (30-50mbps) USUALLY, sometimes it can be rock bottom, although on a speedtest right now I have 67/3, pretty poor. But ultimately my issue l...