Broadband – Get support for broadband related queries

Home Broadband speed issues

Hello. I have 3 Home Broadband using the ZTE 5G router. I usually have no issues but I have a slow download speed of around 4mbps (normally 200+mbps) and an upload of around 70mbps which I thought is very unusual. These results have been maintained f...

Awaiting DPD Returns Label for 5G Hub

Hi everyone,I seem to have the same problem reported by several other people here. I gave notice last week to cancel my plan with Three but still waiting for the DPD returns label to arrive via e-mail, so I could post back the 5G Hub.I waited the ful...

No wifi

Is there a wifi issue? Haven’t been able to get a WiFi connection since yesterday

Outlook App and Samsung TV not working properly with Three home broadband

My Outlook client on Android Tablet & Phone notifies me the incoming emails, however, it doesn't download them when connected to three home broadband. Also, I can't send emails.Gmail instead works perfectly.I also have issues with the Samsung TV, wh...

My daughter has damaged my 5G home hub device. Is there a way of getting a replacement?

My daughter has damaged my home hub device can I get a replacement? I am under contract with three and everything was working fine so no problem with the signal. She damaged the area where the power source connects to the home hub, is it possible to ...

Three 3 refuse to accept my contract termination - illegal?

So my contract ends in early July 2024. Tried to tell them on the 13/05/24 I want to leave on the contract end date on 5/7/2024, so at the end of the 24 month contract - so no early termination charges incurred.Easy enough you would think.....No, cu...

Daily drop outs (signal but no throughput)

I have a NR5103e(v1) with a 5g Home Broadband contract. I am experiencing pretty much daily connection drop outs where the router will say it's still got signal but no device connected gets any throughput (ethernet or WiFi). If I restart the router i...

Outage or faulty Zyxel?

Late last night (11/5) my router appeared to drop the 5G connection and I was without service for a while. My phone reverted to 4G data on my phone carrier and I haven't been able to connect to WiFi since. Oddly wired connections are working and the ...

Cannot connect Blink Sync Module (Gen 1) to Zyxel NR5103E 5G Hub

I have a Blink camera system, the Sync Module is Gen1. (the one on the left: https://support.blinkforhome.com/en_US/using-your-sync-module/sync-module-reqs)I switched to Three 5G from BT. I tried to reconnect the Sync Module to the router it says "pa...

Please help - Three charging me for 5G Router that I have returned

Hi,I am hoping someone can please help me. From searching this forum it appears that I am not alone. I cancelled my 5G Home Broadband on 31st January 2024. I was on a rolling month contract which ran until the end of February and closed on 1st March ...