Broadband – Get support for broadband related queries

Awaiting label to return 5g modem

Hi,I submitted a cancellation under chat id 14630a4e-c0c3-4df0-9a5b-ae850bb77304 on 5th April and it was mentioned the label would be received within 5 days from then.I’ve not heard anything yet, not even a confirmation of my end date, nor the bag. A...

Continued Billing

I haven’t been with three broadband since November and paid all bills and had confirmation that the device had been returned. I had a letter stating I was over £300 in credit. Contacted three who advised it was an internal billing error. Now four mon...

Best solution Three 5G Home Broadband ZTEMC888

We have used Three 4G/5G Broadband for quite a few years now. We recently upgraded and got this router, which was working great for around a month. Let me try and explain. The speeds are great when it works - no problem at all. This is on a busines...

Twitter not loading images on android

To add to the issues i'm facing on my new mobile broadband, I have issues with Twitter (X) not loading images sometimes. The data saver option can help, and its intermittent. Switch to 5G on the handset, no issues, use my BT broadband, no issues.Agai...

Mobile broadband

I've had my 5g mobile broadband now for two months ,first month was ok , since then it's diabolical , barely a signal or none at all , only person in the house is me and only connected things are tv , and x box , TV just about works x box nothing , ...

Are Three Having Broadband issues tonight?

I've lost signal on my three mobile broadband several times tonight and now its back, certain site wont load, includingfast.combbc.co.ukThe sites are back now, but there seems to be network coverage issues and DNS issues intermittently, yet no servic...

Best solution Sim Broadband Roaming Setting

Does anyone have their home router set up with Data Roaming on? And if so does it make any difference to your download speed and reliability? I assume having a UK router with Data Roaming switched on will not cost anything but not sure if it would im...

Best solution Network status page gone missing?

Hi,I can normally find the network status page that always tells me they are working on a problem in my area. I just go in via a Google search so I can't recall where it was but I can't find it now. Does anyone have a link?Thanks.

5g hub ZTE mc888 won’t allow WiFi calling

We have recently switched to Three. We switched from the standard broadband to the 5g hub because we are very rural and our highest speed on the line was 5mb. With the hub we are getting the fastest broadband we’ve ever had. But here’s the problem: i...

Poor bandwidth in West Wales

I have had a mobile broadband router at a holiday lodge near New Quay in West Wales since 2021. For the last 15+ months, broadband speed can drop at busy weekends to less than 0.75 Mb/sec. Three has told me that they have been working in the area sin...