Not working
I can’t connect several devices to the new 5G router so want to return it
Broadband
Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.
Conversations
Slow
Our internet is supposed to be fast ! Whenever we watch catch-up we experience freezing , total freezing. Every weekend we have to stop, reboot , try again ! My phone shows 1 bar for internet, I'm sat next to the modem. Our modem shows 2 bars for int...
5g outdoor hub keep disconnecting. any optimization settings for this please.
hub keep disconnecting in random times. getting fed up especially mid game. anyone with optimization settings on sorting this out. read about band locking/ cell selection for 4g and 5g but not available in hub settings. model is Y5‑210MU Outdoor 5G H...
Home Broadband Router - Full 4G Signal but no internet connection - Sim fine on other devices
Hi, I've got a bit of a strange problem and hoping someone else has experienced similar and there is a simple solution and I don't have to contact Three again.In short my 4G router (ZTE MF286D) shows a strong 4G signal both on the hub itself and in t...
warnings please
had to go to the support page to find out that 3 are 'working in your area' it would be nice to be emailed or messaged to tell me there was problems with broadband so that I d noy have to trouble shoot the problembelow is a small part of connection i...
Weird texts on my router number
Hey, so I don’t often check the messages on my router number but I logged in to find a few texts from 4d4d53 and I have no idea what it means , but the looks of them it’s a lost of MAC addresses or something , anyone any idea? For obvious reasons I’v...
3 useless
3 does not work in my location
Cancelling 5G broadband
Hey guys, what's the best way to cancel broadband? I've tried the live chat but the email for the code took over 30mins to come through, and I really don't fancy the call centres.
Return instructions for my 5G Broadband Hub
Dear Customer Services,My Three 5G Broadband service ended yesterday and I have to return my hub by 8th July to avoid a £87.50 ex VAT charge but I still haven’t received a returns bag or returns instructions.The last time I chatted to Customer Servic...
New three MC800A and google nest mini cannot connect
Prior was Virgin Media.My 5g router arrived, plugged in, all good.I have many smart devices which are fussy about 2.4g.I reconfigured for s seperated SSIDs to "mine" 5ghz and "mine2" 2.4ghzAll smart plugs and lights etc successfully reconfigured and ...
