Broadband – Get support for broadband related queries

Three are fraud and misleading company

I have been asking three for hundreds times to send me a prepaid post to return their broadband device 5G which was not working from day one and also I have moved homeHowever, they have been ignoring my requests and giving me fake promises in order t...

Eero mesh

Hi, I've had Three broadband for roughly 6 months now, and recently moved house(not far, but much older house with a lot thicker walls) I've found the signal to be very choppy. I've read on the Three website that you can get eero mesh, I've contacted...

Home broadband 5G

5G home broadband, signals all good, however sky stream does not work with it. Any ideas or should I just send it all back. Signal seems to dip on mobile, pc etc also despite all green on the router. Thanks

New 5g hub

Hi, I received my hub today but without a sim card is it posted out separately?

5g broadband streaming apps

I just got my 5g home broadband, all my streaming apps in the tv doesn’t work now what do i do to fix this?

Best solution MiFi can’t be detected by iPhone anymore

MiFi has just stopped being discoverable by my PC and iPhone the router signal can not be found. There was 4 Blue lights lit up now there’s only 3 the light under the envelope icon doesn’t come on anymore I’ve tried resetting it re inserting the sim ...

MC888 connecting to far away masts.

So I recently had no choice but to go with Three as the FTTC offered would give me a maximum estimated speed of 10mbs. Three's mobile broadband gave me an estimate of 60mbs which was a no brainer for me.Recieved my 4G router and was pleasantly surpri...

Awful awful service

Purchased a 2 year Unlimited BB contract with the Zyxel NR5103EV2 around February 2024.This was to be used at our static caravan, where Three has, surprisingly, a 5G as well as 4G service. All good so far...First weeks showed - using Ookla Speedtest ...

Best solution Day 2 and slow speeds

I'm on day 2 of my 5g home broadband, sometimes I get speeds of up to 100mbps and sometimes it's as slow at 1mbps. As my speed is supposed to be 150mbps you would expect it to be at least 70mbps, anything less is unacceptable but 1mbps is just taking...

Elina

Hi there. I have a question Why my account not closed yet i cancel ages ago and still getting messages from you saying i own a money for something i canceled , returned stock. Had confirmation from you customer service but looks like i was used fo...