Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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5G speed nosedived but fixed with a VPN

I have a ZTE 5G router for home broadband. Excellent signal. Normally 250-300Mbps with occasional dips below 100Mbps in peak times.The last week my 5G has dropped to 10Mbps or less. I've been on to support and they say, no issues with the mast. They ...

CPFC by Fledgling
  • 739 Views
  • 1 replies
  • 0 likes

Awful ping and internet drop outs

I’ve moved the broadband over to Three in October, and it’s the worst decision I made! I’ve constantly had issues with internet drops, download speed and the ping is awful! I WFH and also stream games so need a stable and reliable internet connection...

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Broadband cancellation is impossibile!!

I have been trying to cancel my broadband since October…. After speaking to customer services 6 times over 6 weeks I finally managed to get a DPD label ( they were making up all sort of excuses for why this took 6 weeks). I finally managed to send ba...

Giuls by Fledgling
  • 862 Views
  • 4 replies
  • 0 likes

Returns bag

I had cancelled my mobile broadband contract on 27/11/2023 and since then I have raised the request for returns bag 4 times and still haven't received anything.I keep requesting and every time I am promised that I will receive the bag in 5 working da...

alinaj94 by Fledgling
  • 605 Views
  • 3 replies
  • 0 likes

Recently moved, connection now poor.

Hi,We've recently moved from an area where we received a great 5G connection via the Three Broadband service but we have now moved to an area where we get only 4G. A recent speed test showed that our download speed is only 4.22Mb/s while the upload s...

WTCS by Fledgling
  • 675 Views
  • 3 replies
  • 0 likes

Best solution New 5g device issues

What do you do if neither the three 5g or Zyxel apps won't find the router?What do you do when 192.168.1.1 login doesn't accept 'admin' and the password given on the label?I haven't got much hair but what's left is rapidly being torn out! TIA for any...

Mike63 by Fledgling
  • 756 Views
  • 2 replies
  • 0 likes

Telford mast TAW124

Hello,A mast has been recently installed near our house.I am wondering if there is any information of when it will be activated?Any advice appreciatedThank you

Wifi calling intermittent. Using 3 mobile broadband

Hi, in the last few months we have been having an issue with our WIFI calling not working intermittently. Its has worked fine before this since we got the broadband 18 months ago. We have 2 phones, one Apple and one Samsung device and are on the late...

dpalex99 by Fledgling
  • 591 Views
  • 3 replies
  • 0 likes

Getting consistent coverage from my three 5g hub

When using my hub I get great coverage in the room it’s based, circa 500mps but this plummets in other rooms to sub 30mps. I’ve been advised to use a mesh system but my existing deco one is restricted to 100mps and keeps dropping in and out.ive seeen...

kris3663 by Fledgling
  • 620 Views
  • 1 replies
  • 0 likes
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