Broadband – Get support for broadband related queries

Mobile broadband

I've had my 5g mobile broadband now for two months ,first month was ok , since then it's diabolical , barely a signal or none at all , only person in the house is me and only connected things are tv , and x box , TV just about works x box nothing , ...

Are Three Having Broadband issues tonight?

I've lost signal on my three mobile broadband several times tonight and now its back, certain site wont load, includingfast.combbc.co.ukThe sites are back now, but there seems to be network coverage issues and DNS issues intermittently, yet no servic...

Best solution Sim Broadband Roaming Setting

Does anyone have their home router set up with Data Roaming on? And if so does it make any difference to your download speed and reliability? I assume having a UK router with Data Roaming switched on will not cost anything but not sure if it would im...

Best solution Network status page gone missing?

Hi,I can normally find the network status page that always tells me they are working on a problem in my area. I just go in via a Google search so I can't recall where it was but I can't find it now. Does anyone have a link?Thanks.

5g hub ZTE mc888 won’t allow WiFi calling

We have recently switched to Three. We switched from the standard broadband to the 5g hub because we are very rural and our highest speed on the line was 5mb. With the hub we are getting the fastest broadband we’ve ever had. But here’s the problem: i...

Poor bandwidth in West Wales

I have had a mobile broadband router at a holiday lodge near New Quay in West Wales since 2021. For the last 15+ months, broadband speed can drop at busy weekends to less than 0.75 Mb/sec. Three has told me that they have been working in the area sin...

Returns

Hi, I'm still waiting for a label to return a 5G device to be emailed to me. I've attempted 3 times & it's now a little over 2 weeks. @JonathanB can you help me please?

Terms & Conditions

I am thinking of getter Home Broadband 4G Hub, but the Terms read, "If I cancel within 30 days I have to pay for the date used during that time, plus pro-rata of the monthly charge." The latter I am fine with, but am concerned that I could run up a b...

Home broadband sim not sending out Internet signal

Hi I signed up to Three home broadband on Friday evening. I had my router delivered today. I've put the sim in however there is no Internet signal. The 3g/4g light is red which indicates no SIM card is inserted or there is no network service availabl...

please help

I have bought a sim card that is mobile broadband it says 24gh and lasts 24 months and a 3 router the first day it worked fine then it stopped working .all the lights are green except the one that reads LTE strenth which is red.when i connect to the ...