Broadband – Get support for broadband related queries

Best solution Home Broadband blocking some wired & wireless devices

Hii have been having issues for the last few weeks with my 5G Three home broadband. Our phones, tablets and a laptop are all connecting to the hub and getting internet access without issue but the Nintendo Switch is showing a connection to the router...

5GHZ network disappears on Zyxel NR5103E

A new issue has started appearing. Every few days my internet connection dies completely and only a reboot of the hub (Zyxel NR5103E) will bring it back to life. About 50% of the time I have no 5ghz wifi until I reboot a few more times. It always giv...

Home 5G dropping out

I recently upgraded my home internet to the 5G ZTE, and am constantly having to restart my router despite all the lights being white, strong signal etc. Three technical support cant help much beyond turning off and on, and I’m getting incredibly frus...

Slow 5g Router Speedson both Wifi and ethernet.

Hello.I've just recently got a 5G broadband Zyxel router and it is running very slow on speeds. The fastest I've experienced was 90Mbps at around midnight on 5G connection, but this is only very brief and usually fluctuates around 50-70Mbps. On 4G co...

Three MC888 disconnecting

For the past month our WiFi has been dropping out on the MC888 router (despite all lights showing white on the router). This happens multiple times per day and the only way to restore connection to our devices is to restart the router.The only reason...

Nest Camera won't connect to new Three 5G Router

I have been provided a new 5G router (5G THREE WIFI 6 Home Router 2022 (Zyxel NR5103)) from Three and now cannot connect any of my Nest cameras. They keep getting a C106 error, which says that the router isn't connected to the internet. The router ...

There are serious issues with ZTE MC801A devices and Three are too slow to acknowledge the issue

I ,like most I've seen on here are having serious issues with ZTE MC801A devices, (Version B_15 firmware). My issues have been happening since March, It's now October, with no resolution. I've tried to speak with Three, they're blaming congestion in...

Unable to return 5G Broadband Router

I’ve had three broadband for 18 months and cancelled it three weeks ago.I was told I would receive a return label for the router following the cancellation. Instead I have received nothing and was then emailed telling my my cancellation “was not acce...

MC801 random disconnects

Yup, it finally came for me too, the random disconnects that require I reset the router at least 5 times a day.No reason, just stops providing any traffic by wifi or ethernet, internal setup page indicates it's still connected to 4G and 5G (badly).An...

Best solution 4G home broadband v mifi

Hi, I'm looking to get a 4G hub for a property. Three's website says 4G home broadband isn't available for the postcode but that I should get their mifi product instead. If there's no 4G broadband signal, then surely mifi won't work either? Or am I c...