Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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New 5G router not connecting to 5G

I've received a 5G router today, unsurprisingly given the number of posts I've now seen on this forum, it's not working.I have no desire to spend an hour on the phone with someone rebooting the router and confirming the firmware version. Can I just j...

6 Months of Poor Service

How long are we expected to put up with terrible service? For 6 months there have been issues with my local mast according to three's status page. I'm paying for a service I'm not getting. Last night my download speed on 5G was 0.04mbps. I would be b...

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Caph by Regular
  • 4712 Views
  • 13 replies
  • 1 likes

Use abroad

YGot a MiFi mobile I want to use in France for streaming movies and browsing. If I buy a 24gb data only pay as you go sim can I keep using it until the 24 runs out or am I limited because of go roam to 12 gb?

GillN by Fledgling
  • 638 Views
  • 1 replies
  • 0 likes

5G Broadband with External Antenna provides no Bandwidth

I have been struggling to find reasons to keep my 5G broadband as there is so many issues with it. I can get 2 bars of 5G with the hub alone, which sometimes delivers 200/300Mb but 1. The hub needs restarting all the time to get a good signal2. I hav...

joe4747 by Fledgling
  • 2236 Views
  • 4 replies
  • 0 likes

PS5 will not connnect to 5g Hub?

Hi guys, basically what has happened is that I have noticed my PS5 won't connect directly to the Hub, despite it being literally half a meter away. I have tried wired connections and all, and I do not want to fiddle with the options unless I know wha...

mscjatt by Fledgling
  • 3248 Views
  • 2 replies
  • 1 likes

Best solution Returning 5G router.

I have cancelled my contract within the 14 days cooling off period. Was for 30 days free trial as well. I have phoned twice,done chat as well. Hour long each time!! Promised returns label. NOTHING.  I have phoned local stores to see if they will.take...

Best solution Three 4g Plus Router

Hi guys, trying to get some clarity on a predicament I am in. I live in a semi rural area and traditional fibre broadband sucks so thought I'd try mobile broadband as my three phones get reasonable 4g+ coverage at home with better speeds than my trad...

Russ1974 by Fledgling
  • 6033 Views
  • 2 replies
  • 0 likes

Return

I called on the 08.08 to cancel my contract because I am moving abroad. Someone told me that I will receive a return bag to send my router back. That never happened so I called again and been told that I will receive a Dpd return label the following ...

Nataszka by Fledgling
  • 1491 Views
  • 4 replies
  • 1 likes

Unstable connection and useless customer service.

I post a complaint message here so maybe someone competent and insider can help me get out of this situation.Since around May 2023 i started to see issues with my home broadband speeds (I have the 5G Hub home broadband with sim).Normally before May I...

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