Devices – Get support for device related queries

Three 5g router - Zytel NR5103E - VPN Configuration

Hi, I have a Zytel NR5103E 5g broadband device provided by three. I came to know that this device is capable of configuring a VPN service such as Nord VPN. However I could not find the VPN settings in the router configuration. Is it disabled by three...

Hearing aids and phone app

I am having trouble pairing my phone with hearing aid app. Which new phone may be best?

Wifi Calling on a Galaxy s24 Ultra

Hi there,I've just joined the Three family which I ported my number over from Sky mobile yesterday only because I can share my allowance with my Galaxy watch 6. So my general question is does wifi calling only work when you have a really poor network...

mobile data usage

Internet mobile data usage is not working. I have already made the Payment for the month of August and I do not have Internet on my cell phone.

May I return my old phone (still have 11 months left on the contract) if I upgrade?

Hello,I would love to upgrade my phone to a new one, I currently still have 11 months in my contract. Besides my Data plan, and insurance which I am happy to keep, will I have to carry on making payments for both phones, my old one and the upgrade? ...

iPhone 13

Hi can anybody confirm what comes with my new phone?

Pay bill from different account

Hi, I have 2 numbers on my account however I added an account user which is my sister to one of the numbers as she uses it. Is there anyway for her profile and number to be billed from her direct debit bank details instead of both payments being take...

Keep number and sim but a new phone

I am in the process of buying a new iPhone and contract from Three and my husband is taking my old iphone. He has a sim only plan with Three and wishes to keep this and his number. Tried looking on website but can’t find what we need to do to move ...

Odd upgrade on Pixel 9 Pro XL

Hi,I was curious about the new Pixel 9 Pro XL. I just got the 8 Pro in March last year (so I'm still very new into the contract). However, I saw an offer of 'up to' £760+ for trading in a Pixel device. Out of curiosity, I clicked on the option to upg...

Can't access my second account

I have two contracts I can access my one phone but can't access the second one on three to check if it's due an upgrade, isit possible to have both contracts put on my three so I can manage them easier