Devices – Get support for device related queries

Best solution Upgrading early

Hi all just a question really I’ve got until February 2025 until my contract finishes but looking to upgrade now I understand there’s an early upgrade fee but would me trading my current device in cancel out the fee? Thanks.

Upgrading my plan

Hi I had a phone contract which has now ended and I have changed my contract to a sim only contract but it’s still charging me for phone contract instead of my sim only now so what do I do

Can’t and won’t let me upgrade

Hi I was told by 3 that I couldn’t get a phone on contact because I have a low credit score then the same day I received a phone call from 3 saying if I have a SIM card deal and make three months payments I would be able to upgrade to a new phone so ...

TV & HUB

My 3 mobile 5G hub worked well in Stafford. I had 6 white lights. Now in Scarborough I have 5 white lights. 4th is Blue. The hub is linked to TV via cable. I struggle to receive iplayer, it's, more4 etc. Netflix seems OK. I run no other devices. Almo...

Pixel 9 pro delivery dates

Any update on the delivery dates of these? Was told the 12th of sept originally but heard nothing since and chat are no use whatsoever. Would be nice to be updated as other carriers are receiving orders or at least getting delivery dates

Moving an esim from android to android phone

Does anyone know how to move an esim from one android phone to a new phone neither on contract?

Ive orded the iphone 16 how do i know if its gone through

ive recently purchased an iPhone 16 pro, how do i know if its gone through I've head nothing

Free new phone as no 3g network now

3 sent me a text as 3g finishing and my phone won't receive 4 g 3 will supply a new phone free

New Apple Releases & Delivery Dates

Hello,I’m just wondering if Three opt for delivery dates well in advance of release dates to cater for demand? I’ve recently ordered an Apple Watch Ultra 2 Black with a delivery date in October suggested, but I am of course aware that they are being ...

No sound on calls

The sound on my phone has suddenly stopped working in calls – the caller cannot hear me and I cannot hear them. The call does connect and is charged. Can you suggest anything I might have missed ? Samsung Galaxy J3(2016). Android 5.1.1. No recent...