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Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Device

upgrade 

Abdul by • Fledgling
  • 348 Views
  • 1 replies
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Double charged airtime bill

I recently upgraded my phone which was offered to me for free. I processed this fine with no issues, received the new phone fine. I was surprised to see my old bill amount be taken by direct debit today? I logged into my account to see 2 airtime agre...

Roar123 by • Fledgling
  • 375 Views
  • 1 replies
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iPhone 16 pro max order

Hi, i was advised an october 9th delivery for my phone but on my orders it still just says ‘submitted’. Anyone got any information on what that might mean? thanks!

Update

Hello can anyone please tell me if I Upgrade my device and plan. Do i get a new sim card while i still have my old sim card or does it get upgraded on my current sim card.

Teescha by • Fledgling
  • 494 Views
  • 2 replies
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When do I send my old phone for trade in

I upgraded my phone on 21st of September i believe and i selected to trade in my iPhone 13 in exchange for cash. I got told i have 14 days to send off my phone, and that postage and shipping will be provided free from three. I am yet to receive any p...

Aylish by • Fledgling
  • 705 Views
  • 3 replies
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Best solution Number transfer

On Friday 27/09 I requested a transfer for my number onto the new sim to replace the one Three had given me with the sim they sent . It has been largely successful in that the old number three give was deactivated and the new one has transferred. But...

Services

Hello I upgraded a couple of weeks ago and have had all the info of confirmation and paid the delivery charge. My delivery was due tomorrow but hadn’t had any update so just went onto live chat to see what was happening, the guy I spoke to said my or...

Blank screen on three app when I logging in

When I login on the app and click on go to my account, blank screen comes up. I can’t see my account at all. Could you please help me with this issue. Many thanks 

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