Devices – Get support for device related queries

iphone 15 Pro max Delay

i pre ordered the iPhone 15 Pro Max on the 15th at around 3pm after the site was playing up for so long… was expecting it to arrive yesterday, heard nothing from Three since and my order is still pending. Apparently some have been delayed and receive...

Probelems with setting up a smartwatch pairing mobile plan

Can someone help. I have a Samsung watch pro 5 LTE smartwatch pairing plan that wOULD not pair with my DEVICE AS ERROR 53305 states that i already have a paired device. After nearly 5 weeks three compliants dept stated that they will cancel smartwat...

iPhone 15 pro pre-order

Did anyone receive pre-ordered iPhone 15 Pro today? I ordered on 15 September and I was told it would be delivered on 22nd September, but so far nothing and my status is still shown as pending in MY3. I contacted Three support on chat and they keep s...

Apple Watch Ultra 2 Pairing Error

Hi all,I’m trying in vain to add my new Apple Watch to my 3 account. The error has been reported before: it’s the ‘fields are missing’ error on the sign in page. This error shows even if you don’t enter any info into the sign in fields, so isn’t an i...

Qos profile

Hi, I'm trying to add ports to my active routers QoS profile. I'm using a nr5103e but can't seem to find my QoS profile or settings on my router homepage. Any ideas?

Samsung galaxy watch 6 classic paring.

I have had this problem for the last two days with my Samsung galaxy watch 6 classic. At 1st they merged my sim to the esim so both ran off the same number, phone works fine off the esim but watch just kept saying setting up service please wait, wait...

Apple Watch Pairing Error

Hi. In May of this year I upgraded to the new Apple Watch Ultra from a series 7. I followed the correct steps and removed my old watch and then tried to re pair my new watch. When trying to activate the new watch I kept getting an error occurred afte...

Phone bulk purchase

Hi everyone,Any idea how I can buy used/returned phones from 3mobile in bulk ?I have been doing some research and I have not been able to find anything.Thanks.

Sonos One devices and Samsung TV stopped connecting since router upgrade to Version V1.00(ACBJ.0)b14

I came back from a few days away last weekend to find all my Sonos One devices and my Samsung TV have ceased to connect to my Three router. I *think* it’s to do with the router firmware updating to Version V1.00(ACBJ.0)b14. I have tried absolutely ev...

Galaxy watch 6 pairing plan

I solved the pairing plan issue for the galaxy 6 watch you have to ask three to change your phone number before when I tried to set up a plan it kept saying I already have a plan in place no matter what I did,I know this isn't an ideal solution but a...