Devices – Get support for device related queries

Odd upgrade on Pixel 9 Pro XL

Hi,I was curious about the new Pixel 9 Pro XL. I just got the 8 Pro in March last year (so I'm still very new into the contract). However, I saw an offer of 'up to' £760+ for trading in a Pixel device. Out of curiosity, I clicked on the option to upg...

Can't access my second account

I have two contracts I can access my one phone but can't access the second one on three to check if it's due an upgrade, isit possible to have both contracts put on my three so I can manage them easier

Exchange

I want to exchange the Samsung S24 I bought on line yesterday for the Samsung S24plus.I have not opened it.Can I exchange it in a store?

Mobile service error already have a plan when I don’t

Helloi am desperate for help I’ve been trying to sort out an issue where I cannot connect my Apple Watch to my apple phone through the smartwatch cellular service. I have contacted three for some much help, gone through the same trouble shooting over...

iWatch warranty/repair

I received a new iWatch in July last year but it has stopped working/charging and I've tried all options for rebooting etc, from the Apple website. I think it needs to be sent in for repair - is this something that Three will do/cover, or do I need ...

keeping a number

My Son is with 3, he's just changed phones to another 3 contract but because he never went through 3 he can't keep that mob number on his new phone. Neve heard anything so stupid.So basically if you are on 3 and want to keep your number don't renew w...

Best solution Device returned but three says not received

I have ordered galaxy that 25 th July while someone advised me cash back offer on Samsung website.. later I found that was completely lie as Samsung off 2june to 2 July purchase via them or other retail including three network.. I completely understa...

Pushy Sales - Decent Deal

I contacted the first Sales guy in which we managed to finally get 45 minutes into the call after a lot of misunderstanding and repeating myself - Got to the moment he was setting up my account and he said that there was errors coming up (not his fau...

Set up outdoor router using Three SIM data-only card

I have an EZR34T outdoor modem/router and want to use my Three data-only SIM card in it. I have used the same card in other modems and I am confident it works as it should. The router recognises the card (i.e. displays the IMEI number) and there is...

Iphone 15 pro max

Hello dear. I am trying to buy an iPhone 15 pro max 256 gb natural titanium and I have a sim contract but the system does not allow me to select my current contract and continue. What should I do?