Devices – Get support for device related queries

Registering

I have a huawei 1221 and am trying to re-register after the app upgrade. After verifying my email address it asks me for a one time passcode which has been sent by text - to the huaweii. I can’t retrieve texts and need the passcode emailed to me inst...

My phone is rubbish. Redmi

I have almost a year to go on my contract. this is my first contract so very naïve with these things. My phone has been awful from the start but I didn't know any better as had nothing to compare it to. its only last week both my daughter and my gra...

I want to buy a phone but on the already existing subscription, I don't want to get another SIM and

I want to buy a phone but on the already existing subscription, I don't want to get another SIM and another plan

Proof of barring

I lost my phone three days ago and my insurance company is requesting proof of barring letter from you. Kindly please send me a letter regards to that 07********* IMEI. *** thanks

Galaxy watch 6 unable to pair with S23

Anyone managed to get any success with pairing the galaxy watch 6 with their phone on Three?I have a galaxy watch 6 LTE and a galaxy S23. I have tried pairing through the wearable app, only to get stuck at the dreaded "a field is missing" screen, whe...

Samsung Watch Help

Hi, I have purchased a Samsung Watch 6, I'm having issues pairing it with my SIM, when I go to login on in the Set Up Mobile Plan in the the Wearables app I get the error message (see attached) I have contacted 3 they say I need to add Sim Sharing to...

Proof of Usage Please!

I have been trying to get Proof of Usage Please!Proof of purchaseProof of usageProof of Barring Can find help anywhere

Returning Three Phone

On 19th December I received a returns label eventually after several contacts with 3. I took screen shots of the Live chat communication which is just as well as 2 advisors stated that this returns label had been requested. However, the customer rel...

Unable to link Apple Watch to plan

I’m unable to link my Apple ultra 1 watch to my three plan. I enter the email and password to my three account. A message then appears saying one of the fields is missing and goes no further.Am I missing a text field to fill in? Is there a fault with...

Higher upfront cost

Good morning, i was denied of a phone contract because of credit scores that was 4 months ago. I want to re apply again but i want to know if i stand a chance if i pay the highest or higher upfront cost.