Devices – Get support for device related queries

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Phone Stolen - IMEI Not Blacklisted!

tl;dr: my phone was stolen 3 weeks ago, but Three has not blacklisted it on the national database despite my repeated attempts, which means my insurer will not replace my device. And Three is not sending me live chat transcripts despite my requests. ...

Imei not blacklisted

I have been trying to get my phone blacklisted for over a month. Three do not understand how much stress they are causing me. 10 plus cases trying to get this sorted and still no further forward. As much as three say my phone is blacklisted, it is NO...

Barring Phone on CEIR Data base

My Phone was stolen on the 22nd of August, i have contacted three several times and nothing has been done about it my insurance company said the phone is still clean. it has not been barred on CEIR Data base. I am so frustrated with the way three is ...

Any body been blocked by cloud flare Ray on odeon cinema app

Tried to use the odeon cinema app and it comes up with you have been blocked by cloud flare Ray and it says you have to contact the customer service centre at odeon cinema to get it removed so you can use the app to book tickets from them this is the...

Transferring Apple Watch Cellular Plan to new Device (Series 9 / Ultra 2)

Hello Anyone who's reading these forums likely knows what a disaster the Apple Watch Cellular Plan is with Three at times, leaving many people months without service for months when they get a new device. So I was hoping, considering many people may ...

Login issue

Hi, I'm facing login issue in three app.

Cellular not working on Apple Watch

Hey wondering if you could help! I’ve recently bought a new sim and a new Apple Watch and I’ve had nothing but problems. I’ve been into store and I’ve raised 2 complaints, I’ve had 4 hour long phone calls and yet the problem is still not resolved.The...

Blacklist phone on CEIR

Hello,I am trying to blacklist my device on CEIR over a month but no agent has a clue about what I am asking giving me false information. 30 agents with 30 stories, I have not seen such a mess before. Anyway, I seen here people got sorted, so do you ...

Phone don’t work properly don’t ring out

Somehow my phone don’t phone ring out when someone tried to get in touch doing it for over a month. I try everything to sort it out.