Devices – Get support for device related queries

Apple Watch pairing error

Hi everyone, We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these. I appreciate th...

PAYG handsets

Hi: I am a Three sim-only customerIs it possible to still buy a new handset outright from a Three store?If so, when I say to the member of staff that I am already a Three SIMO customer will they waive the £10 top-up charge?

stolen phone - proof of blacklisting and usage

I have been trying now for 2 weeks to get my IMEI i used with three blacklisted. I have sent multiple emails to the proofs address and received no response. Online chat have been very unhelpful, either saying the phone is blacklisted when it isnt, or...

No way to contact customer care, no way to active smartwatch pairing

This is totally and utterly infuriating. I am paying for smartphone pairing but I cannot pair my Apple Watch with Three even thought it is live an active on my account! Any ideas how I can get thi

Apple Watch data plan won’t activate

Hi can anyone help I’ve added a data plan for my Apple Watch but it isn’t working I try to set it up via the watch app all I get is a message saying there’s a problem three customer services have said it’s activated there end

Curious question for S22 Ultra owners

If you bought your device directly from Threecan you go into Settings > About Phone > Software Informationand show me what firmware/"Service Provider Software Version" you are running.I am trying to get WiFi calling working and one of the support tea...

Best solution Samsung S22 Ultra Wifi Calling dosen't work

Hi, trying to get Wifi calling turned on my device. Unfortunately, my first few days on Three haven’t been great,official support haven’t been helpful claimed that “it's not something we can guarantee”.I will mention that I didn't buy the phone direc...

Help

I received a notification from Three asking if I wanted to receive recommended games to my phone. I said yes to this, but i no longer want the services. I can't find how to stop this and it keeps installing games on my phone whenever it chooses to. C...

E Sim cards

It’s so frustrating that Three still does not support E SIM cards despite this being promised that would be done before the end of 2022. Hmmmmm. Other providers are already providing this function so why is Three lagging behind? A straight answer wo...

bills

you have took money out of my card when i dont use the phone or data anymore so i would like to see if i could get the money back

Number issue new phone

So I upgraded and the new phone came today however in the device settings its showing a number that isn't my number despite me putting my old sim in. Does anyone know how I can change it?