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exchanged phone

Hello, i need some help here. Upgraded my device iphone 15pro last friday, and found dust under camera lense, contacted 3network web chat, for exchange device. i have been told it will be delivered with 7-8working days. My main question is: why T&C s...

orca by Fledgling
  • 800 Views
  • 1 replies
  • 0 likes

5G Hub prevents notifications coming through on my phone

I signed up to Three home broadband on 18/01/2024, my 5G hub would have arrived a few days after this.On 06/02/2024, I messaged a friend and said my Google Pixel phone was sending me notifications through with a long delay. It would have been doing t...

jap72 by Fledgling
  • 807 Views
  • 1 replies
  • 0 likes

Returns labels for Mobile phone

On 1 March I contacted 3 to cancel my contract and new phone before it arrived.  I was promised a DPD returns label by email.  Since then I have phoned 4 times looking for this, afterall its only an email, with more promises.  I am aware that the coo...

Liz by Fledgling
  • 887 Views
  • 1 replies
  • 0 likes

E53305 - Galaxy Watch 6

It's been 4 weeks since I took this contact out after recently purchasing a new S24 Ultra. I have wasted about 15 hours on the phone to support team and eventually a technician who could understand what I was taking about.But still no resolution, sam...

ajones27 by Fledgling
  • 843 Views
  • 1 replies
  • 0 likes

Selling phone while under contract

I have took out a contract with three within the last few months but decided I am not too keen on the device I got, are you allowed to sell the phone while still under the contract? Of course I will still be paying the contract but just wondering if ...

Upgrade

Hey so I have a three contact for 100gb that finishes in December. But I want to upgrade the data allowance to unlimited till December. I think I can do it just need some help. Or even if I can decrease the data allowance to the minimum and get a 2nd...

Alyx by Fledgling
  • 978 Views
  • 2 replies
  • 0 likes

Mifi when roaming

i have a huawei 5783-330 mifi device that i took to holland in december and germany in january I've used it many times in UK, but for some reason in the above countries it kept asking me for a password and wouldnt accept any that i tried to use.  Aft...