Devices – Get support for device related queries

No DPD returns label sent after requesting one

I ordered an Iphone 15 way back on the 29th of September, and the experience was horrendous to say the least. Nobody had contacted me about the delays of the Iphone, I actually had to call myself to find out about this. I called twice, the first time...

Xiaomi Smartwatch pairing

Hi I'm hoping this is possible, if not hopefully it'll be possible in the future!My issue is: I own a Xiaomi Mi10 and a Xiaomi Smartwatch 2 Pro, I would really like to purchase the smartwatch pairing as part of my package (I currently have unlimited ...

Bills

Keep receiving emails saying i have a unpaid bill even though i have paid all bills upto date ive contacted support 2/3 times they said no payment is missed only due payment is for this months bill which comes out on the 29th of this month. Getting s...

iphone 15 pro delivery delay

I ordered my iPhone 15 pro in early October 2023 and was expecting delivery 12/10/2023, this was delayed to 13/10/2023 and again delayed to 23/10/2023. I have not received any details regarding this delivery today 23/10/2023. What is the problem Thre...

Mc801A

My router signal the last few weeks has slowed down considerably.use to get speeds of 400+mbps now struggling to get 150mbps.I have tried a factory reset and pin reset but no change. Waiting for a replacement sim to see if that helps but not sure it ...

Best solution Data and voice Sim for Samsung Android tablet

My husband has a Samsung Galaxy Tab S8 Ultra with a sim only plan from Plusnet - which uses the EE networkPlusnet mobile is closing, so he has to find an alternativeHe has been told by Three, on more than one occasion, that he can only have a data on...

My samsung flip phone has decided to not open fully

HelloMy Samsung Flip phone has decided not to fully open and I am unable to use the top screen.Do I contact Three as this is under contract or Samsung direct please to get repaired as under warranty?Please can you provide me contact numbers to help a...

iPhone 15 pro max delivery day but no phone.

So today was the day my new iPhone 15 pro max was meant to be delivered. I spoke with three chat shortly after 8am to check all was in order and they said to expect my text with a time slot today. I left the conversation feeling pleased that I don't ...

Confirmation email

I bought a phone on Saturday (today being Monday) and everything went well except that I didn’t get a confirmation email of my order , is that normal or should I look for help.thank u

Issue getting SIM card activated

I’ve just taken out a 2nd contract via the Three website for a mobile broadband dongle which arrived via DPD on Friday. Surprisingly the sim wasn’t active and on calling customer service,I’ve been told it may take 72 hours to activate it.I have no nu...