Devices – Get support for device related queries

Smartwatch Pairing

Hi, I have a smartwatch pairing plan and recently unpaired and removed my Samsung watch as I’ve switched to Apple. It now won’t let me add the plan to my Apple Watch as says “There’s a problem. A device is already paired” . I’ve tried Live Chat 6 tim...

Smart Watch

I’m hoping to buy a smartwatch and have been researching which watches are supported by Three. Is it only Samsung and Apple Watches that can be paired with my phone through Three? I can’t find the price on the website for Smartwatch Pairing plans. I ...

Can you add a device to sim only contract

Hi all I'm on a sim only contract am I able to keep the contract but upgrade it to a phone contract?

Will I need a new Sim for 5G

Hi - new member hereI joined Three 8 months ago and at the time I signed up, I was asked if I needed a 4G or a 5G simAt the time I only had a phone capable of 4G so chose the 4G optionI've now upgraded my phone to a 5G ready phone so my question is w...

Proof Of Barring

Hi,I spoke to the contact center at Three and had a conversation with a representative named Steve regarding the theft of my phone. I requested Steve to cancel my SIM card and deactivate the stolen device. Unfortunately, Steve was unhelpful and insis...

Tethering

When I try to tether my iPhone to my iPad three block it saying that there is adult content

Will my airtime plan work with a Samsung galaxy 4 smartwatch

I've just been given a Galaxy 4 smartwatch with 4g capabilities, will my airtime work when pairing the watch or will I need to get some sort of add on to my existing plan

New 5G broadband user and they want me to contact manufacturer

My Zyxel 5G NR5103E router doesn’t work. Only had it three days. on with support for hours. No solutions. they have said they think it is a fault on the router and I should contact the manufacturer Zyxel!I don’t even technically own the thing. So tha...

Why am I being sold an Apple Watch extra data plan??

I'm trying to pair an Apple Watch with my Three Mobile data plan. The Website allows me to put the Apple Watch and the £5 a month for 24 months pairing plan into the basket. That's as far as I can go, as the website gets stuck.I've gone on live chat ...

Problem with add on not working.

Hi. My husband topped up his phone by £20 and purchased an add on on Sunday 18th June. Phone No. 07*********. UK. Today he can't phone out or access the internet because he has been told he has no data. Would appreciate some help to rectify this.