Devices – Get support for device related queries

Is my mobile blocked or faulty?

Having to put an old LG U8120 back in service as Samsung took a bath. Problem is although battery charges and phone switches on only get blue spirals - even with a three sim installed. No keys work, no service jingle and no error message. If its faul...

VoLTE issing Galaxy A70

HiI am trying to switch on VoLTE via this method below But VoLTE is not there. how can I activate it on Samsung A70? is there a code like on poco f4 I can use?Tap on Connections.Tap on Mobile networks.Toggle on VoLTE calls.

3 screwed up switching number

first off allmanaged to get through to Customer Service midday 4th April to switch my number, I have two sims, gave the correct details bu they have used the wrong number for transfer,I'm unable to contact customer Service 3 advertising open for cust...

Apple Watch connected but not dialling and no data?!?

I have a new user with three. IPhone 13 Pro and brand-new Apple Watch 8 cellular.I have managed to get the Apple Watch add on subscription working using the Apple Watch app.It confirms that there is connectivity (Mobile service and mobile data are t...

Bought iPhone 14 Pro and have SIM card query

I am visiting the USA and traded my iPhone in for a 14 Pro at a local Apple Store. I usually get them just to change the SIM card over. As experts will know, the 14 Pro has an e sim. News to me but the Apple helper said your carrier will need the...

Website issues

I’m trying to add a iwatch ultra to my account - i goes to the store on the 3 website and select a plan but when I log in it just takes me to my account and then when I go back to the store and the watch I’m logged out and I can’t complete order - it...

APN settings moto e20

Hi below are my settings for APN settings. Can someone advise if they are correct or not. I have a sim only deal in an unlocked Motorola moto e20. Where I've put greyed out, it means setting cannot be altered. Name 3 ukAPN three.co.ukProxy not setPor...

Blacklisting a phone

Hi I have unfortunately genuinely lost my phone and have notified Three via telephone and Chat. I have been contacting Three since February 2023 o March 2023 1 month. Every time I am advised that the Blacklisting confirmation is being processed by th...

Apple Watch Lie

So there is a dedicated Apple Watch page on Three to take a contract on them out with 0% APR, but I already have a iPhone 14 Pro on a Three contract ( the most priciest one ) and when I go to support they say I have to take out a 2nd plan to get the ...

Best solution Buying a phone at a Three Store Enquiry

Hello there, so for example if I shopped at the Oxford Street Three store and bought a iPhone 14 Pro, what would the shopping bag look like? I would like a photo attachment of the shopping bagThank you very much.