Devices – Get support for device related queries

Branding phones with SIM

I purchased a new unbranded factory-state phone some years ago. When the sim was inserted, Three took it upon themselves to apply a permanent splash screen, apps, settings and branding it has been impossible to remove since.I have purchased a new pho...

Smartwatch Pairing plans questions

Hi, I’ve been looking to purchase a Apple Watch Series 8, the three.co.uk doesn’t register that I’m logged into my account and doesn’t let me checkout. So I spoke to sales team today, they informed me that I would need an airtime plan as well as the ...

credit check failed

I have had the worst experience with 3 upgrading. been a customer for 10+ years on a contract always had iphones, i switched to a pay monthly 30day sim plan in march this year and decided i wanted to upgrade 2 weeks ago to the iphone 14 and add on th...

Apple watch pairing error

Can anyone help me with this? I’ve recently bought a new apple watch and when I try to set-up mobile data it says “E53306-Your airtime plan is not compatible with the Smartwatch Pairing service”. I wonder if i have to be a pay monthly customer as I a...

google pixel fold fail

Anyone else having fun trying to pre order the google pixel fold I did my upgrade/pre order of the 20th of june and all was fine order had gone though had emails and everything was good then contacted three on live chat to check something and was tol...

Help

I can not find the upgrade Button

Best solution Blacklisting Phone on CEIR database

My iphone was stolen on 4th June and reported to Three the same day. My insurance company asked for proof of usage for which was provided by Three after I sent the proof of purchase on 23rd June. The POU shows the phone as being blacklisted. The insu...

Porting a number from Business to Personal and now LOST

Hi there,I transferred the number I've had for over 20 years from a Business Account to a Personal Account. When the switch was due to happen my service on the old number went down. I tried installing the new personal sim but that also cannot receive...

Reset profile

I need to reset my profile

Pairing plans

So I’m looking at taking out a plan for an Apple Watch. I don’t think I need a pairing plan as I’m happy to use Bluetooth/Wi-Fi like I have done for years. is it possible to just take the plan to buy the watch and not take a plan too?