Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Me pays sim can’t add to existing account

I have an existing Three account with no plan attached (used to have home broadband but contract has finished). I have recently bought a PAYG Sim, and I want to add this to my existing account (currently showing no plans) so that I can manage top ups...

Baino333 by Fledgling
  • 297 Views
  • 2 replies
  • 0 likes

Three Trade In... Poor

Phone recieved by Ingram on the 29th. Confirmed as received by them after I emailed to check they had recieved it OK. Was told 5 working days, already over that and having chased them again no reply...  Starting to think I should have sold my old pho...

GarethKL by Fledgling
  • 671 Views
  • 4 replies
  • 0 likes

Apple Watch SmartWatch Pairing Issues

I’ve had one of the most frustrating experiences with Three UK’s customer support regarding a long-standing issue with pairing my Apple Watch Ultra 2 to my iPhone 15 Pro using their SmartWatch Pairing Plan. Despite being on an active contract and pay...

Dandave by Fledgling
  • 578 Views
  • 3 replies
  • 0 likes

3 Router to HP printer connection problem

Having problems connecting my 3 broadband router to my HP Desk Jet 2540 printer. I’ve tried resetting my printer and reset the router via the wap button but just can’t get them to talk to one another. Never had this problem with my previous provider....

Topping up a HUAWEI 4G router

Hi. Can anybody tell me how to top up a HUAWEI B320 4G ROUTER. It is a pay as you go router but I don't know how to top it up.I have searched for information but the router is not even showing up on 3 website Thankyou       

Minnie64 by Fledgling
  • 454 Views
  • 3 replies
  • 0 likes

Best solution Request to Cancel Duplicate Roaming Pass Order and Refund

Dear Three Accessories Team,I hope this message finds you well.I noticed that I accidentally placed a duplicated orders for the 14-day Go Roam Europe pass today (27 July 2025). The order IDs are:• #561641198A – Completed• #561587337A – CompletedI wou...

Best solution New sim

I've just upgraded from a sim only contract with three to a device with a different plan, will I get a new sim card or will I keep the same one and will I keep the same phone number? 

Josie211 by Fledgling
  • 732 Views
  • 2 replies
  • 0 likes

Best solution Second plan to contract

Hi I am wanting to add a second plan to my contract for a family member is that possible 

request an unlock code

request an unlock codeWhere is that option on three.co.uk ? It is on a three.ie,Missing three.co.ukThis customer web support is so poor

Radekf80 by Fledgling
  • 495 Views
  • 2 replies
  • 0 likes