Devices – Get support for device related queries

Upgrades

Hi, I came into store yesterday and upgraded, I will be getting the iPhone 16 but waiting for it to be delivered, I’m just wondering when will that get changed on my app?Thank you Katrina.

Issue with VoLTE and IMS Registration on Rokit 3D Pro

I am writing to seek your assistance with an issue I’m experiencing on my Rokit 3D Pro handset while using your network. I have been a loyal Three customer and have recently encountered a problem related to VoLTE and IMS registration on this device, ...

cant top up

i can not top up my phone or recieve calls can i know the reason why please thanks.

Iphone

Should I turn of roaming when in Benidorm.

I’m looking for MacBook

Do you have MacBook

Device

upgrade

Double charged airtime bill

I recently upgraded my phone which was offered to me for free. I processed this fine with no issues, received the new phone fine. I was surprised to see my old bill amount be taken by direct debit today? I logged into my account to see 2 airtime agre...

iPhone 16 pro max order

Hi, i was advised an october 9th delivery for my phone but on my orders it still just says ‘submitted’. Anyone got any information on what that might mean? thanks!

Update

Hello can anyone please tell me if I Upgrade my device and plan. Do i get a new sim card while i still have my old sim card or does it get upgraded on my current sim card.

When do I send my old phone for trade in

I upgraded my phone on 21st of September i believe and i selected to trade in my iPhone 13 in exchange for cash. I got told i have 14 days to send off my phone, and that postage and shipping will be provided free from three. I am yet to receive any p...