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5G Broadband Y5-210MU

my broadband keeps dropping out, while looking at the router log came across thisSun Aug 10 19:31:20 2025 kern.notice kernel: [ 0.000000] -(0)[0:swapper]Kernel command line: console=tty0 console=ttyS0,921600n1 init=/etc/preinit root=/dev/mmcblk0p28 r...

JJ484 by Regular
  • 1205 Views
  • 7 replies
  • 0 likes

Y5-210MU Consistently dropping ever hour or so...

Hi,I'm pretty sure this won't be just me but since last Thursday my connection (Three outdoor hub) is constantly dropping it's connection every hour or so! On Saturday it dropped out 19 times in total!It's starting to get beyond a joke now. It worked...

Payment issius

Hello, i have loads of problem long time ago im not sure but maybe 1 years ago, with the payment... because of you guys. So and now again something happe, just few days ago i get email with missing payment? can you please tell me whats going on? how ...

Best solution New device

I just bought a new phone. How do I transfer my three account details over to it

LR1971 by Fledgling
  • 631 Views
  • 2 replies
  • 0 likes

Hub not found (MF286D admin UI)

I have my Mesh router plugged into the ethernet port of the MF286D but when that is plugged it I cannot access the Admin (settings) user interface, neither via the app nor website browser. I am connecting to the WiFi of the MF286D but it still says "...

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-jester- by Fledgling
  • 344 Views
  • 1 replies
  • 0 likes

Me pays sim can’t add to existing account

I have an existing Three account with no plan attached (used to have home broadband but contract has finished). I have recently bought a PAYG Sim, and I want to add this to my existing account (currently showing no plans) so that I can manage top ups...

Baino333 by Fledgling
  • 332 Views
  • 2 replies
  • 0 likes

Three Trade In... Poor

Phone recieved by Ingram on the 29th. Confirmed as received by them after I emailed to check they had recieved it OK. Was told 5 working days, already over that and having chased them again no reply...  Starting to think I should have sold my old pho...

GarethKL by Fledgling
  • 705 Views
  • 4 replies
  • 0 likes

Apple Watch SmartWatch Pairing Issues

I’ve had one of the most frustrating experiences with Three UK’s customer support regarding a long-standing issue with pairing my Apple Watch Ultra 2 to my iPhone 15 Pro using their SmartWatch Pairing Plan. Despite being on an active contract and pay...

Dandave by Fledgling
  • 621 Views
  • 3 replies
  • 0 likes

3 Router to HP printer connection problem

Having problems connecting my 3 broadband router to my HP Desk Jet 2540 printer. I’ve tried resetting my printer and reset the router via the wap button but just can’t get them to talk to one another. Never had this problem with my previous provider....