Devices

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Conversations

iPhone 13

Hi can anybody confirm what comes with my new phone?

Durham17 by Fledgling
  • 212 Views
  • 1 replies
  • 0 likes

Pay bill from different account

Hi, I have 2 numbers on my account however I added an account user which is my sister to one of the numbers as she uses it. Is there anyway for her profile and number to be billed from her direct debit bank details instead of both payments being take...

SB10 by Fledgling
  • 257 Views
  • 1 replies
  • 0 likes

Keep number and sim but a new phone

I am in the process of buying a new iPhone and contract from Three and my husband is taking my old iphone.  He has a sim only plan with Three and wishes to keep this and his number.  Tried looking on website but can’t find what we need to do to move ...

DeniseM by Fledgling
  • 286 Views
  • 1 replies
  • 0 likes

Odd upgrade on Pixel 9 Pro XL

Hi,I was curious about the new Pixel 9 Pro XL. I just got the 8 Pro in March last year (so I'm still very new into the contract). However, I saw an offer of 'up to' £760+ for trading in a Pixel device. Out of curiosity, I clicked on the option to upg...

Can't access my second account

I have two contracts I can access my one phone but can't access the second one on three to check if it's due an upgrade, isit possible to have both contracts put on my three so I can manage them easier 

Swift by Fledgling
  • 263 Views
  • 1 replies
  • 0 likes

Exchange

I want to exchange the Samsung S24 I bought on line yesterday for the Samsung S24plus.I have not opened it.Can I exchange it in a store?

HELENA by Fledgling
  • 235 Views
  • 1 replies
  • 0 likes

Insurance

Has anyone else had a real issue with trying to get an insurance claim sorted? The three website says that a repair will be issued within a couple of days, yet when trying to get through the phone options the phone always gets put down, eventually fo...

Mobile service error already have a plan when I don’t

Helloi am desperate for help I’ve been trying to sort out an issue where I cannot connect my Apple Watch to my apple phone through the smartwatch cellular service. I have contacted three for some much help, gone through the same trouble shooting over...

Martyn19 by Fledgling
  • 420 Views
  • 6 replies
  • 0 likes

iWatch warranty/repair

I received a new iWatch in July last year but it has stopped working/charging and I've tried all options for rebooting etc, from the Apple website.  I think it needs to be sent in for repair - is this something that Three will do/cover, or do I need ...

AK1 by Fledgling
  • 284 Views
  • 1 replies
  • 0 likes

keeping a number

My Son is with 3, he's just changed phones to another 3 contract but because he never went through 3 he can't keep that mob number on his new phone. Neve heard anything so stupid.So basically if you are on 3 and want to keep your number don't renew w...

M212_ by Fledgling
  • 638 Views
  • 1 replies
  • 0 likes
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