Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Conversations

Calling issue 23/01/2025

Hi everyone, We're aware of an issue where some customers are unable to make calls today. Our team are working hard to fix this as soon as possible and we're sorry for any inconvenience this may be causing.    Due to this issue, our phone and chat li...

DanniD by Community Support Team
  • 1545 Views
  • 38 replies
  • 1 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 11144 Views
  • 18 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3889 Views
  • 2 replies
  • 3 likes

Network

I’ve now missed a REALLY important medical phone appointment. NOT IMPRESSED!

SHughes by New member
  • 11 Views
  • 0 replies
  • 0 likes

Can’t make or receive calls

I’m in Bolton and haven’t been able to make or receive calls from anyone. And unable to use internet and data. Turned devise off and on several times. Still call failed. And 3 services are no help 

TE2020 by New member
  • 34 Views
  • 0 replies
  • 0 likes

Network issue

What is going on with your coverage? If you can send a text to me with a code. Why can’t you inform all customers of a problem. This is infuriating!

No out going or incoming calls

No calls or incoming three live chat have closed there human customer service so it looks like we have been compromised. What we do now I have no idea 

Nesh by New member
  • 26 Views
  • 0 replies
  • 0 likes

Cal

I can't send or receive calls in Birmingham.

Ibo by New member
  • 9 Views
  • 0 replies
  • 0 likes

Coverage

What happened with the coverage I can’t make phone calls or receive calls 

KateLo by New member
  • 16 Views
  • 0 replies
  • 0 likes

Unable to make or receive phone calls

I’m from Essex. Can’t seem to be able to make phone calls nor receiving phone calls too. Tried to switch on and off the phone several times. Unsuccessful results. 3 appears not to provide concrete answers to this issue. 

Rolan99 by New member
  • 35 Views
  • 0 replies
  • 0 likes
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