Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 39929 Views
  • 26 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 14160 Views
  • 2 replies
  • 5 likes

Three pay as you go

My network has been terrible this whole past month I’ve topped up twice on one month I’m disabled and don’t work and can’t top up but feel like I was kind of robbed as my network hardly loaded all of December and I struggle to find a number to speak ...

Jadielou by Fledgling
  • 538 Views
  • 2 replies
  • 0 likes

no signal on my phone!

Hello, is anyone else experiencing network issues? I can`t make calls or browse the internet and it is really frustrating!!

Outstanding Balance Showing Despite Service Not Activating

Hi,I purchased a 12-month contract for this number, under which £10 is charged every month. However, the service does not activate automatically. Each time, I am required to manually purchase another package instead of the contract activating as agre...

Faizan by Fledgling
  • 353 Views
  • 1 replies
  • 0 likes

Best solution 2 networks

Despite having received a text from Three at the end of November saying that I could now use the Vodafone network in my home area at no extra charge, when I click manually on Vodafone it says "Forbidden Network".Any suggestions?

Anonymous by Not applicable
  • 797 Views
  • 2 replies
  • 0 likes

Wifi calling not working with talktalk broadband

I have just changed from BT Broadband to full fibre broadband with Talktalk. My S25 ultra and my wife's S23 ultra now don't work with WiFi calling. The only thing that has changed is the router. Can anyone suggest a solution to this issue. Cheers 

Sms alerts

Is there away to forward sms to another number, as i dont get sms alerts on my ZTE MC888 mobile router

Dave999 by Fledgling
  • 758 Views
  • 7 replies
  • 0 likes

Signal in HP3

I have had no signal for the past 3 weeks with contact from 3 to let us know any works were going to be undertaken.i have medical needs , luckily my partner is here but she too has a 3 phone and I need to be able to use my phone .im paying for a serv...

Marcus1 by Fledgling
  • 446 Views
  • 1 replies
  • 0 likes

Best solution Sim deals

Hi I just noticed that my sim deal is expiring on the 31st December and I want to stay with your company as I like to be loyal so I was wondering what sim only deal you have 

Jonah by Fledgling
  • 858 Views
  • 2 replies
  • 0 likes

Poor signal

I'm looking at different networks as the 3 signal is very poor and getting worse since the 3 g networks are being shut.  I've been with 3 for ever and Im Gutted 

Andye01 by Fledgling
  • 589 Views
  • 2 replies
  • 0 likes

5G Mast fault in leek Staffordshire

There is a fault apparently with a mast near to leek in Staffordshire that has meant my 5G broadband has been extremely slow for over a week. Anyone know the eta fix for this mast ? 

Chiefie by Fledgling
  • 421 Views
  • 2 replies
  • 1 likes