Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

EXTENDING NUMBER OF RINGS IN VOICEMAIL

HiMy iphone 13 was set to 30 seconds before diverting to Voicemail, it has reset itself to only 15 seconds which isn't long enough for me to answer a call unless I have my phone in my hand. This is extremely inconvenient for me as I am missing import...

Over charged for data not used

Hi I have been massively overcharged for data usage on a day when I barely used my phone £79 plus vat for one days data - this was on a day when I can probably even show CCTV showing that I was busy without the phone - that’s sounds crazy but so is t...

Roaming pass

How to use my roaming pass just got it for three days but it says not active and if I put the Wifi off I have no data

Unhappy

Hey , i would like to say how bad internet i have , i try to call you ,but is stell the same problem , i cant excepts this no more , i dont know for what reason i pay this big amount off money, i cant get my internet signal at all , please help me , ...

Problems blocking IMEI on stolen phone

I had my phone stolen on NYE after only a couple of days of using it. I’ve provided proof of purchase to three but they state they are unable to block the IMEI because the receipt (proof of purchase) doesn’t contain the IMEI. After speaking to Argos ...

Roaming Greece

Good day! My father is a seaman and his ship is currently docked at greece. I initially loaded a 75gb data pack with 12gb roaming to this account however the roaming allowance didnt last long so I decided to load a data add on of 10gb which says can ...

Wi-Fi Calling stopped working on iPhone 14 Pro

I'm really hoping I can get to the bottom of this issue as I've been tearing my hair out over the past couple of weeks with no resolution. Affected Device(s): Apple IPhone 14 Pro running on 18.2 iOS (as of 12th December 2024)Wi-Fi setup: Router issue...

Data slowed to unusable over last 3days, Denny Falkirk area

Data has never been that great, but streaming TV via hotspot has been OK.Last 3 days has slowed to 2Mbps and help saying no issue with signal. All the usual troubleshooting done with phones. Now just frustrated that Three won't admit a bandwidth/sign...

When is issue getting fixed

It’s been a few days now I’m sick of the trouble I’m having using my sims and mobile Wi-Fi because this issue when are the issues in my area getting fixed it’s a joke now g2

Poor network service PR4 last couple Weeks

For last couple weeks barely we got signal on our phones. In past wasn’t an issue but now it’s getting ridiculous. I’m based in PR4 area. I’m wondering if it’s forever as 3G has been phased out or something will be done to improve 4G coverage on this...