Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6692 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3482 Views
  • 2 replies
  • 3 likes

Best solution TFL WiFi on new device

Hi all,I have been happily using the Three Wifi on TFL services for a numbers of years, but recently changed phone from a OnePlus 7 (Android 11) to a OnePlus 11 (Android 13). I've followed the instructions for connecting at Free Wifi on London Underg...

wincelow by Regular
  • 8609 Views
  • 16 replies
  • 2 likes

My phone has randomly changed number

I bought my phone (Samsung Galaxy S22) in December of last year so have had it for a good few months with no issues. Last night I text a friend and it went through to her on a number she didn't recognise. I then checked on my contacts app and there a...

renfin96 by Fledgling
  • 3706 Views
  • 1 replies
  • 0 likes

Sudden Drop in 5G signal and performance

Cross post from broadband forum as affecting all my devices.Hi all,Looking for some advice. I have a ZTE home router and a few 5G enabled mobiles. Recently, the performance on all of them has fallen. Typically I used to get over 300/25 via my home ro...

Network issues in north Telford

There are persistent (2 years+) issues with the network in north Telford that still haven't been resolved.Coverage is fine in terms of signal strength - strong signal in most places with some low signal strength areas thanks to the geography. However...

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Rubbish 4g signal

Please could someone help. In January I was told that the 3 signal was good in my area of North Norfolk. I need broadband in my static caravan where I spend most of my time so I opened a Home Broadband account but the signal was rubbish so I complain...

Don23255 by Fledgling
  • 4073 Views
  • 6 replies
  • 0 likes

5G Home broadband Speeds Question

Hi there, I was just wondering if anyone else experiences the same issue as me. I've had 5G broadband for a couple of weeks now the speeds seem to be quite impressive averaging around 700-900mbps download speed, I am lucky enough to be located next t...

Network Issue

I ordered 3 NR5103E router as I'd noticed on my other router that I was getting a really good connection with Three. It worked well for two days then there was a network issue. Why can't Three give an indication as to when it will be fixed?

New User NR5103E

Hi I am new user of an NR5103E Router.There seems to be a minimal Connection to the 5G network although THREE claim I should have good access (As their is a 5G tower about 1/2 a mile away - which I think is being used/shared by EE and THREE networks)...

Why have content filter changes not been applied yet?

Hi, I've been blocked from DeviantArt due to the adult content filter. A week ago, I used a credit card to turn off the adult content filter, and I was told it would take 24 hours for the change to be processed and for the filter to actually turn off...

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