Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Cheapest way to use phone overseas

I am travelling to Orlando soon. What’s the cheapest way to be able to use my phone for local calls, messages etc?

Payg Vs contract

Hi,I am looking at leaving extremely expensive also known as EE, at the moment I'm trialing a three paygo SIM card as I was with them 7 years and I would say it was a C+ experience, (biggest issue was network congestion in big cities) so I just put a...

Playstation wont connect to hub

So both mine and my housemates playstations have stopped connecting to the 5g hub on the same day. I rang up and three are trying to pass the buck onto playstation which is impossible as it works when tethering to an iphone and the fact that both pla...

No Mobile Data

Hi,I suddenly lost internet access on mobile. I have tried everything including a full factory reset.I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it sto...

Unknown charges on bill when roaming

I’ve just received a text saying that I’ve nearly reached my spending cap for this month, I phoned customer services who really weren’t much help at all and also tried the live chat which kept logging me out halfway through, anyway looking at the cal...

convert nano SIM to eSIM while abroad

I currently use a nano SIM. If I buy a device abroad that only takes eSIMs, can I convert my pay monthly account to an eSIM and install it while outside the UK on WiFi (without using roaming)?

I didnt open +18 pages

Guys help me about that

Three APN

Hi I have a router with an out door antenna which requires the APN settings for the three network how do I find this ?

Not connected

Got my new phone today, but my sim isn't connected to the network.. what's up with that?

Voicemail not working

Hi, I have just setup my new phone this week but the voicemail is not working. Well I do get a text informing me that a message has been left. But when I ring 123 the call does not connect and times out. Is there a fault at three? Or is there a somet...