Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

why do i have to type my number when ringing three

when ever i ring 333 off my pay monthly three phone it makes me type my number in witch is annoying esp when you dont have pen about is there something i can do so when i ring i dont need to type my number in like the old days as never had to do this...

Cannot keep Number with THREE if I transfer to PAYG monthly roaming from Pay Monthly (both SIM only)

Hi, looking for advice please as a long standing THREE customer.I am currently on a SIM only Pay Monthly contract with 9 mths to end of 24 mth contract. I wish to change at the end to a PAYG rolling monthly contract (SIM only) … to enhance my GoRoam ...

North east London - basically no connection

Haven't had properly working internet here in North East London for nearly a week now (not that it has ever been great). I'm using Three on my mobile and with a 5G router for my flat. The online tool just says Three is working on an issue and suppor...

URGENT- Blacklist iPhone - Non existant Three support

I have been waiting 10 days to get my iPhone 15 Max Pro blacklisted. CS keep raising new cases and it keeps getting closed. I had my phone snatched in London and during the snatching got kicked in the chest multiple times by a man wearing a balaclava...

Data used previous month

Hi All,Anyone know if it is possible to see how much data you have used in previous months?Thanks in advance

Free roaming not working at all with free allowances only when i pay per minutes

I am away not in Europe and the roaming suddenly stopped working on the 10 payg the agents made me crazy hours on the phone and still over a week not working