Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Phoning when abroad.

I can send and receive messages in the USA but every time I try and make a direct call to the same numbers I get a recorded message saying I have reached my Monthly credit limited. This is baffling. What am I paying for?

Visual Voicemail and Missed Call Alerts

When are Three going to provide us with Visual Voicemail and Missed Call Alerts, just like Vodafone, EE and O2 do ?

Why are 5g download speeds so slow?

I recently moved to 3 and am using a Samsung Galaxy 23 Ultra 5G, but ever since I have noticed that whenever the data connection switches to 5G the download speeds are atrocious. I never get more than 5mbps, with an average of about 2mbps. Upload It'...

5g mtu issue xbox pc phone

So I've just recently started having issues with connecting amy of my devices pc, xbox, phone to anything that is xbox related like connecting to a party or playing games. If I join. A party it says connecting then disconnects and give me an error co...

No coverage in US

Currently in San Francisco landed 2 hours ago, i don’t have any network coverage with my Go Roam plan. Was in USA 4 weeks ago was working fine. I have turned on and off several times

Validity

Hi, May I know when this SIM card with number 07********* started to use and how much data left on this card ?

When connected to 4G cannot use the internet or refresh apps - iPhone 13

On my IPhone 13 when I am connected to 3G or 5G everything works fine including using cellular network to access the internet, browse Facebook, Instagram etc & play apps that require an internet connection. When my signal is 4G, I can make phone call...

Best solution Adv SIM only plan - Go ROAM included or £2 a day in EU

Hi,With an Adv SIM only - is Go Roam included ? Or only with £2 EU charge? (As looking at price guide suggestes Go Roam is included free ?

Roaming not working

Good Afternoon,been having issues with my roaming, last month I was in Poland it work just fine I am in holiday in France and I can see is connecting to the roaming shows 4G but I cannot connect to the server. I ready restart the phone 6 time, i read...

I’m 33

Already IP, £35 for the month