Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32337 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11343 Views
  • 2 replies
  • 4 likes

Possible data usage glitch?

So I recently upgraded my sim only contract to a device and data plan, I did have 100GB data before and went down to 15GB data for my new contract. This is because I was never using more than 10GB per month, the extremely helpful advisor even assured...

AFJ by Fledgling
  • 2861 Views
  • 2 replies
  • 0 likes

Omni Directional aerial

Hi guysMy fixed broadband line is poor 27mbps and can’t go any higher until the lines are upgraded anywhere between now and Dec 28 I’ve gone down the route of 5G broadband and I’m sure we only have 1 three 5G mast (no other network covers outside) wh...

I cant make calls for 3 days now

I cant make calls for 3 days, the live chat/Digital bot keeps ending the chat at the ending saying No Operator is Available at this time, when it clearly states 8-10pm UK... The 333 customer service no. is just useless as no option to speak to someon...

Arusv by Fledgling
  • 1411 Views
  • 2 replies
  • 0 likes

roaming in republic of Ireland

I'm in Ireland and I can't dial Irish numbers as I need an add on which is rubbish as we all know Ireland is included as free this happened last year.but I don't like someone from 3 telling me to add credit to my account when it's not needed.

PAYG calling, texting, and allowance issues

Update 22/05/2024 Hi everyone, We're sorry for any disruption and inconvenience this issue has been causing over the past few days. Our team have been working hard on this, and the underlying issue should now be resolved. For anyone who has been char...

JonathanB by Community Moderator
  • 93280 Views
  • 233 replies
  • 0 likes

How do I roam in europe

I’ve traveled to Malta from the uk turned airplane mode off when I landed and I now have no service 

Daws by Fledgling
  • 1283 Views
  • 1 replies
  • 1 likes

Network Dropping Constantly

Hi,I'm currently using a 4G router as my main broadband connection. Multiple times a day, I get disconnected from the internet. This is especially noticeable when video calls - I can usually get around 20 mins of a call and then get disconnected, des...

RM_M by Fledgling
  • 2551 Views
  • 1 replies
  • 0 likes

Network coverage

Since joining three from EE I have to say by far three is the worse coverage by miles no matter where I am in struggle to get internet or signal n customer help are clueless 

Tinke3 by Fledgling
  • 2453 Views
  • 5 replies
  • 0 likes

Service 7s terrible

Cant even listen to a full track with9ut disconnection the service is thst bad ive had to have broadband at home just to get online thriugh my handset.this is not the service i pay for

Allen by Fledgling
  • 1948 Views
  • 4 replies
  • 0 likes