Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

How do I know when my contract starts?

I took my number from GiffGaff into my new Three contract. (This is my first contract with Three) My data doesn't seem to be working but calling and texts are, how can I fix this?

Switching to Three Your Way

I have a Samsung Watch with 4G and a 3 month old 24 month Unlimited contract for my phone. I have been told the only way to activate the LTE on my watch is to have a Your Way account. Is there a way to move to the new accounts or will esim activation...

Three Your Way

On the new "Three Your Way" tariffs the following information is on the 3 website: "Going travelling? Use your phone like you’re at home for up to 56 days a year in 71 worldwide destinations." Does this mean that if a customer takes a Plus or Premier...

Pixel 7 pro signal issue

Has anyone else having issues with the network signal with the pixel 7 pro. Mine just keeps turning off, losing signal, doesn't know if it should be on a 3g signal or a 4g signal. Also saying I'm connected to a 5g signal, but no where near a 5g area....

Porting request not working

Dear Team,I've recently joined three owing to wanting a needing a new phone and completed the transfer my number to bring my old number across. However, this hasn't worked properly so I now have two different SIMs from different providers with the s...

Roaming abroad

I have "upgraded" my plan around a month before traveling to USA for a holiday, why not "upgrade" isn't it, instead of £8 for 10gb now £10 for 30gb what a bargain, the only thing they forgot to tell me is that from that day i have lost the free roami...

How to disable voicemail??

Does anyone know which options to choose in Three's automated support system to reach this mythical 'turn off voicemail' option? The website just says 'call 333' but when I do, none of the call menu options relate to voicemail settings, and there doe...

Trouble with calls.

Hi all,I have a Samsung S20 FE 5G.I'm having real problems with making/receiving call in my home, i've been with 3 since Sept and it's always been the same ! if i receive a call whilst at home, i will answer the phone, but the caller can't hear me, a...

Best solution eSIM

Hi. I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset. I’ve spoken to Three customer services to request a eSIM, but they tell me it’...

Document Email

Trying to reach customer service for proof of usage its been 2 years being three customer there is no use i got sim replacement but need proof of usage requested but 72 hours waiting time.If i didn't receive it would be the last month my contract end...