Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Why does the three digital passport need renewing when there is no support available?

Three digital passport can only be renewed after midnight UK time. Support is only available during UK 08:00-22:00 weekdays and 09:00-20:00 weekends. If something goes wrong, like it just has I will get stuck with possibly large charges in the meanti...

Network problems?

Hi, are there network problems in the Lincolnshire area? Nobody can hear me when I call them. However, can hear me when I call them using WhatsApp?

SWITCH MY NUMBER TO THE NEW SIM

Hello, I would like to switch my pay as you go number to the new contract sim I bought from three. The number I would like to retain is 07*********

Charged multiple times a day for roaming

Hi, I am currently in Brazil. I have a contract prior to October 21 and never have previously been charged for roaming. After being notified of a system update last weekend I’m now getting multiple notifications a day of: Hi there,Your daily roaming...

voicemail

hi i divert my landline to my mobile but for some reason its not hitting voicemail all i get is im afraid you cant leave a message goodbye i joined 3 beging of december it was all working fine as i tested it then. i only noticed the issue within the...

Network Roaming

Hi I’m in Nigeria and my line is not going through please help.

Network roaming

Hi I am come to Netherland and my network not working pls help

Hi there is any one could help me

I do have issue with my SIM card lost my phone Friday night I have reported lost ent to store to get replacement card told by store manager Stratford Westfield system issue come back Monday and we I’ll issue you a sim card was there by Monday they is...

Porting Service Unavailable

Trying to port my number to Three and I keep getting "This service is unavailable".Link i'm trying from : PAC Request. Keep your number when joining Three

Poor 3signal

I have 5 contracts with three but recently I have been experiencing more and more problems both making and receiving calls at my home. I already have a three box to route calls over my fibre broadband but this does not always happen. I'm fed up with ...