Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32581 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11393 Views
  • 2 replies
  • 4 likes

Best solution No incoming or outgoing calls since Saturday afternoon

Since around 1pm this Saturday, I have unable to to make or receive calls or sms, I had the same issue in Coventry, Birmingham, and Walsall, other three users I know don't have the issue.SMS started working yesterday morning, but I still cannot make ...

Sukyb by Regular
  • 1559 Views
  • 9 replies
  • 1 likes

Best solution Can't Port Forward ZTE MC888 at new address

Hi, I moved last month, and after the process tried to get my handful of ports forwarded, nothing fancy just wanting to host some game servers for friends. Maybe I'm just inept but no matter how I try I cannot get it working. I've tried changing the ...

Sim

Hi i done a mistake so I can’t use my sim

Abuzar by Fledgling
  • 582 Views
  • 4 replies
  • 0 likes

Best solution No VoLTE on Moto e6 plus

I have a Motorola Moto e6 plus phone not purchased from Three, with a Three pay-monthly sim. The Three device checker indicates that this phone will work with Volte over the Three network. However, since 3G was switched off it has been impossible to ...

Best solution London underground wifi

I am trying to connect to the '3' wifi on the London Underground with my Motorola G85. I am presented with pages of boxes to fill in, most of which I don't understand. I have tried many times with the various options available but without success. I ...

No signal in GL7

For at least 3 weeks I have had no 3/4/5g signal in my hometown of Lechlade, Gloucestershire. If I am outside of my house (where I can WiFi call) I am un-reachable, same for my husband and 13yo daughter. Network status checker provides generic "we ar...

Emiwar by Fledgling
  • 545 Views
  • 5 replies
  • 0 likes

Mobile data on new phone

I’ve transferred all my new data on my phone yesterday including my sim which an advisor said would work straight away it still not working I can’t contact 3 bc it won’t let me I don’t live in a rural area I’ve done all the trouble shooting including...

Cajucom by Fledgling
  • 399 Views
  • 2 replies
  • 0 likes

Best solution Connection problem

The network is very awful. Cannot get connection and when there is connection the phone line cuts off. Also many times there is no internet connection. This is very dangerous for my daughter who is living in the city and finishes work late. In an eme...

KS12 by Fledgling
  • 382 Views
  • 1 replies
  • 0 likes

intermittent connection problems

Every day I have the same connection and coverage problem with this company. I'm fed up with their service. They've raised my rate from 9 pounds to 14 pounds for not accepting their contract. I request a reduction in the following billings and a chan...

rojas by Fledgling
  • 325 Views
  • 2 replies
  • 0 likes