Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.
We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...
Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...
Hi, looks like the network is currently down, post code ln13. Any information available?
Hi,I've been thinking about ways to reduce the impact caused by network congestion. Are there any settings customers can change to improve the service and reduce the probability of congestion?Thanks.
I bought a 3 day go roam extra pass for my trip to Morocco yesterday, but it’s still not turned on !! I’ve not recieved any text message, but money left my account. The bot isn’t helping either. Does anyone know if I have to activate it and how?? It’...
My account is a month to month sim which has Roaming included but my account says roaming has ‘expired’. Any ideas?
The network has been down here for nearly 2 weeks.Customer service is useless and the online checker just says there is an issue. Does anyone know a way of finding out what is actually happening?
Have been abroad for the past 6 months, and have had roaming turned off.Also have not been billed for any data usage (as I use hotspots and wifi)Received a text in October saying I'd hit my £50 spend cap... but haven't been billed for it, or bought a...
I'd like to change my number
I want to check how much total data use
Have had for a while very slow internet and was told by 3 that it was because had 4G phone. If I got a %G one it would be better. You know what i`m going to say ;-). Bought a % G phone and is no better. Turns out my area hasn`t got 5 G coverage. $G s...
Hey guys, I’ve recently been using my hotspot a lot on my phone to connect to my laptop when travelling and ever since this week whenever I hotspot from my iPhone 15 pro running iOS 18.2, on my laptop it says it’s connected but has no internet, I cur...
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