Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

unfair bill

I am writing to formally address an issue regarding an unfair charge on my account for the period from 13th October 2024 to 13th November 2024. To provide context, I entered into a 24-month combined handset and airtime contract for an iPhone 14 Pro M...

My number is being used to scam people

I had a call the other day from someone saying they had a missed call from me, I just said I hadn't called them and ignored it.Today I had a woman call me and say that I'd contacted her about some issues with her bank. It sounded very much like a sca...

Three sim

I recently got a replacement sim cause my old one kept saying no service and ever since I put the replacement sim in my phone I haven’t stopped receiving messages from three saying they’ve received my request for an eSIM. There’s been like 25 in 2 da...

Beware - trade in not paid & didn't provide free chromebook

Beware - So I seen a great upgrade dealExtra 300 pound trade in which was due for payment on 15th November , not paid And as per the upgrade , also didn't provide free Samsung chromebook (the website advertised this as an extra item I get when upgrad...

No signal when abroad in Belgium

Hi, I was in Belgium 2 weeks ago and had zero signal for all the 5 days I was there. I was on a 10GB DataPack_RC with 2GB Data Add-on_10GB DP Add-on. I couldn't receive texts, or calls, couldn't get online, nothing. Roaming was switched on my phone. ...

Mobile data and calls

For 1 week now, I have no 3G or 4G or 5G mobile internet connection, nor can I make calls. But i receive calls, from the internet I have no internet connection with mobile data. I have not traveled, outside the UK or outside my city. some problem w...

roaming with passes

if you have 56 daily passes and you set your spend cap to zero, roaming limit to zero and credit limit to zero will you still be able to use them, i have different answer from different agents on the phone and in chat, two tole me no you will not be ...

Does the Roaming Reser

Was wondering if the roaming days reset with the billing cycle or is the roaming days a one use and never get back?

Accessing 12 months of call logs

I want to access my call logs for the past 12 months, my phone only collects from the past 3 months. however presumably my carrier has this detail. how can i get access?

Not receiving calls on mobile broadband PAYG SIM

I have a mobile broadband PAYG SIM, which used to be able to receive calls - I tried calling a freephone number and it also appears to be stuck.I tried ringing myself from another phone - it has a ring tone but then disconnects after a while but the ...