Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Mobile Roaming in Germany

Hi,Does my sim plan includes mobile roaming in Turkey and Germany?Thanks

Paid for the unlimited data for the day but it shows my plan data goimg down?

Paid for the unlimited data for the day but it shows my plan data goimg down? Has anyone else had this before snd did it only use your unlimited data or your plan?

Roaming not working

Hi. In Italy. Roaming on in iPhone settings. Have spend cap with sufficient head room. Got the roaming text £2/day - fine. Lots of data left in month. Connects, good signal on 4/5G. Can open three website only everything else can’t connect. Why is it...

Three network down?

I haven’t been able to get online on my phone since yesterday despite turning mobile data off and on again. I’m still getting push notifications but opening any apps is impossible and has error messages after trying to load up. I am unable to use my ...

Unable to receive any calls or texts

I have just upgraded my contract but after that I am unable to receive any calls or texts i have tried to call customer services but they were unable to resolve the issuei am frustratedwhat can I do

Visual Voicemail arrives on Three - hooray

Hi All,Are you all seeing Visual Voicemail on Three I updated to IOS 18 on iphone - and could not believe my eyes - when a VM arrived - using visual voicemail FINALLY - very happy ( and I thought it a fluke - and tested on another sim & same …..Nice ...

Can’t make or receive calls on 4G

I cant receive or make calls with a 4G signal, yes my phone (iPhone Se 2nd generation) Is 4G compatible, yes I’ve tried all troubleshooting advice, yes VoLTE is enabled.. I’ve even factory reset my phone. It would be nice if someone from three tells...

No network at PL*****

Network has been dropping in and out but mostly out for a few weeks now. Unable to make calls and can only intermittently get on the internet

Hello i need you to help me convert my £10 credit to £10 data now please

I really need to change my credit into data.I just finished topping it up

No network for 3 days unable to work

what is happening with this network. Have not been able to work (from home) for 3 days. Promised a phone call at 8.30pm tonight from customer services because the problem was supposed to be fixed by 8pm this evening. I'm using mobile data to type th...