Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34346 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11932 Views
  • 2 replies
  • 4 likes

Best solution poor network coverage

i use my phone for work , google maps for directions etc but have noticed the quality of service is getting very poor i have been with 3 for about 20 years and this is the worst its been even in major cities in scotland its very poor whats going on 3...

davie by Fledgling
  • 518 Views
  • 1 replies
  • 0 likes

Best solution Network service issues

Since the merge of Vodafone and three and the recent software update my wife and I have had terrible network issues with our phones. We both have the same honor 200 smart phone. 

Gramps71 by Fledgling
  • 551 Views
  • 1 replies
  • 0 likes

M40 motorway lose gps signal

Over the last month, I lose the GPS signal when using Google maps for directions driving down the M40. This was not happening before. I'm not sure if this is an issue with my phone, though I also seem to lose three network signal as the phone shows z...

gsra993 by Fledgling
  • 364 Views
  • 1 replies
  • 0 likes

EU roaming??

it says £2 to unlock my allowance, and i've been in spain for 6 days so far, and it says ive reached my £50 spend cap??

yahlean by Fledgling
  • 402 Views
  • 1 replies
  • 0 likes

Signal issues

Signal has been unimaginably terrible for some time however I have a three SIM and a Vodafone SIM in the same phone but the Vodafone signal is always showing as really strong full bars and the three signal is always really rubbish but I can't even se...

going to spain and i'm confused

hi , i have a contract phone with unlimited , i am going to the balearics on monday but last year i got there and couldn't use my phone unless i was on the hotel wifi and i need to be able to use my phone as normal . i don't want to get caught out ag...

sha1971 by Fledgling
  • 442 Views
  • 3 replies
  • 0 likes

Three Throttling on 4G

@JonathanB Every days all this week it appear Three has throttled 4G speed all day from 7am to 12am (Mon to Sun) and no throttled after 12am until 7am.Speed on 4G 7am to 12am up to 25Meg download and up to 15Meg uploadSpeed on 4G 12am to 7am up to 11...

Signal issues

It’s been over a week now, my signal is terrible!my 4g hub is giving me 1.5mps down 23.4 upi was told by an advisor it would be fixed on Thursday 28th August, well …. It isn’t fixed.not been able to use PlayStation, YouTube etc, if this carries on mu...

Singo by Fledgling
  • 488 Views
  • 3 replies
  • 0 likes

Network issues

I moved to Three two years ago from O2. I was c sick of having no service wherever I want. Up until 2/3 weeks ago I'd had no issues at all with Three.  Since then nothing but issues.More often than not I've no service when I'm out if the house.  It o...

Critch by Regular
  • 1472 Views
  • 7 replies
  • 0 likes