Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32444 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11362 Views
  • 2 replies
  • 4 likes

Best solution Keeping my mobile number

Been with 3 for years, i am on PAYG at the moment, thinking of buying a new mobile from samsung uk site, it comes with a 3 contract, how would i keep current number on new 3 contact ? thx

LEAVING THREE

. Early termination of all three contracts without any cancellation fees, as the contract terms havenot been met from your side.2. Fair compensation for the business losses I have suffered due to Three's failure to provide thepromised service. I woul...

Nesh by Active
  • 1333 Views
  • 2 replies
  • 2 likes

Transfer request failed

My number transfer request got failed from trying to get my old number from giff gaff to three. I was speaking to customer service on three and they needed a new PAC code but my old sim got deactivated. I was told to get in contact with my previous p...

Muj11 by Fledgling
  • 810 Views
  • 2 replies
  • 0 likes

Service network

Very poor network service the worst  network service I have ever had i be going to another network when contacted up always problems with this network service wish orange Network was still around you get service anywere don't go to three with the sin...

MADDOG by Fledgling
  • 1066 Views
  • 2 replies
  • 1 likes

internet woes

for the past 5/6 days ive had to reboot my rooter 20/30 times a day im getting no signal messages , on the 18/06 you emailed me saying you have merged with vodafone  if this issue isnt sorted on the next 7 days  i will be cancelling my payment to you...

mk67 by Fledgling
  • 606 Views
  • 1 replies
  • 0 likes

Wi-Fi calling works intermittently

Since joining three broadband I have been struggling to receive calls to my mobile when joined to my three broadband. If I go to 5g it works fine which is weird as my sim provider is three! I’m really worried about missing an important call it’s not ...

Kt2 by Fledgling
  • 758 Views
  • 2 replies
  • 0 likes

International Roaming

Hi,As I am travelling India next week I need to know if I am able to receive calls/text messages Thanks,Mohammed Rafi.

rafi by Fledgling
  • 607 Views
  • 2 replies
  • 0 likes

Roaming in Spain

Hi, currently in the Canaries, haven’t been able to make a call, send an SMS or access the internet via 4/5G. Roaming is included in my plan, it is switched on in my phone and I have no spending cap. Any help would be invaluable. 

PaulJ by Fledgling
  • 784 Views
  • 1 replies
  • 0 likes