Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Account

I have received a bill for an account that was cancelled in June 2024. Please check the deatils at your end.

5g broadband

Helloi recieved my 5g home broadband today and managed to set it up and get connected.I have a cctv system which I connected too my 5g hub by cable, my issue is I can only view my cctv cameras on my phone when I’m on wifi at home, I’m unable too view...

I paid for roam in europe but it never worked.

Hi there,I recently purchased the 14 day europe roaming add on for £24. When I was in europe, my phone wouldn't work, so I had a chat online with an assistant (Rohan) who basically said "That doesn't work on your plan". I told him I puchased it as an...

How do I turn on alerts for a missed call when the phone is off?

Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...

Costs in Moldova

I have a monthly phone contract with # and will be going to Moldova next month. How much will I be charged for calls, texts and data whilst in that country?Many thanks for your help.

3 5g mast

hi I have 2 5g masts from 3 in my area that have not been turned on yetthe address of the first mast is around NG104AAthe address of the second mast is around NG101DHis there any reason as to why they haven't been turned on yet? it would greatly impr...

Data pack

I have bought the 100GB data pack (renewable), yet it wont allow me to use the data from it. It says it is active. I can only use data when i have cash credit and it charges me from it. Why cant i use my allowance? FYI i am currently abroad but in a ...

Roam

Hi,How can I use roaming aboard?

0800 phone calls

Hi, my brother can't receive phone calls from 0800 numbers as he's abroad. Before he left abroad for holidays he chat with someone from Three and he's been told that he need to pay for add on or something like this( he s on a contract not paying sim)...

NE2* *** Very Weak SIGNAL

Hi I live in Post Code Area NE2* *** and all morning there has been either no signal or a very very weak one with only 1 bar showing on the signal strength. Normally there is a very strong signal with all signal strength bars showing. Is there any w...