Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 39983 Views
  • 26 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 14174 Views
  • 2 replies
  • 5 likes

Best solution Go Roam

Hi,I am flying out to Bulgaria for 7 days on Saturday (PM) when do I actually buy the go roam pass, when i am there or now.....?And is this the correct one?7-day Go Roam Europe pass, Unlock your plan's data, minutes and texts while travelling across ...

pauleapo by Fledgling
  • 1415 Views
  • 2 replies
  • 0 likes

Best solution Google Pixel, Take a Message

Has anyone with a Google Pixel managed to get the audio to play in Take a Message? For me the transcript is fine, but the play tab for the audio is greyed out, so I can read the messages but not hear them.

Anonymous by Not applicable
  • 4520 Views
  • 16 replies
  • 0 likes

Best solution Using Vodafone 5G where Three coverage is non-existent

We have recently moved to Buxton in the High Peak. As a Three customer, I'm limited to 4G at home, yet Vodafone offers excellent 5G in my neighbourhood. Should I be able to take advantage of this? If so, is there anything I need to do? We're waiting ...

SWA57 by Fledgling
  • 2855 Views
  • 4 replies
  • 0 likes

Best solution poor network coverage

i use my phone for work , google maps for directions etc but have noticed the quality of service is getting very poor i have been with 3 for about 20 years and this is the worst its been even in major cities in scotland its very poor whats going on 3...

davie by Fledgling
  • 910 Views
  • 4 replies
  • 0 likes

Best solution Network service issues

Since the merge of Vodafone and three and the recent software update my wife and I have had terrible network issues with our phones. We both have the same honor 200 smart phone. 

Gramps71 by Fledgling
  • 858 Views
  • 1 replies
  • 0 likes

M40 motorway lose gps signal

Over the last month, I lose the GPS signal when using Google maps for directions driving down the M40. This was not happening before. I'm not sure if this is an issue with my phone, though I also seem to lose three network signal as the phone shows z...

gsra993 by Fledgling
  • 490 Views
  • 1 replies
  • 0 likes

EU roaming??

it says £2 to unlock my allowance, and i've been in spain for 6 days so far, and it says ive reached my £50 spend cap??

yahlean by Fledgling
  • 548 Views
  • 1 replies
  • 0 likes

Signal issues

Signal has been unimaginably terrible for some time however I have a three SIM and a Vodafone SIM in the same phone but the Vodafone signal is always showing as really strong full bars and the three signal is always really rubbish but I can't even se...

going to spain and i'm confused

hi , i have a contract phone with unlimited , i am going to the balearics on monday but last year i got there and couldn't use my phone unless i was on the hotel wifi and i need to be able to use my phone as normal . i don't want to get caught out ag...

sha1971 by Fledgling
  • 742 Views
  • 3 replies
  • 0 likes