Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15293 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5710 Views
  • 2 replies
  • 3 likes

Mobile WiFi antenna booster

Hii am reaching out to the community, looking to boost the WiFi signal near my static caravan. The present signal is very hit and miss, so I was wondering if an external antenna would boost the signal. Has any one had experience in using such devise ...

Bunny by Fledgling
  • 293 Views
  • 1 replies
  • 0 likes

Text notification for voicemail

Having disabled the text notification for voicemails received I now can’t seem to find out how to reactivate the feature. I didn’t realise at the time that cancelling the text notification renders you without any notification at all of a voicemail re...

JulHoops by Fledgling
  • 415 Views
  • 1 replies
  • 0 likes

3 Data barely working

Hi,In the past few weeks, I've noticed a steep decline in the quality of 3 data. It is extremely slow, unless there is 5g, and living in north Lancashire and often visiting south Cumbria, this is rare.This wasn't the case a few weeks ago. I could get...

James94 by Fledgling
  • 672 Views
  • 4 replies
  • 1 likes

Cannot make calls

Good morning three, please for the past One week now I can neither make nor receive calls... Kindly use your good office to help me out .

Chukky4 by Fledgling
  • 528 Views
  • 2 replies
  • 0 likes

Holafly esim alongside physical Three SIM issue

Hi everyone. I am working in UAE and am trying to use a Holafly esim alongside physical Three SIM from UK. I have setup correctly in SIM manager according to Holafly support and Roaming is on. However whilst my data is correctly being utilised from t...

Upgrade

So frustrated and angry been with three for 15 years never had an issue with them till now. Upgraded by live chat signed all the contracts was accepted on credit check. Then had a call from three where I couldn’t answer as was driving tried calling t...

New to 3

I made the switch from EE to 3 in September 24.I don't understand what is going on here.Most days I have no signal from my home village.I never had any issues with EE.I am unable to take an audible phone call.Not at all happy. I only have a mobile no...

Ofcom Compliance. Signal Boosters. Help Needed Please

Not sure if anyone can help, I researched and called Ofcom for advice, I  found a company that sells Ofcom listed self install boosters, they say they work with all networks including Three. The best deal I could get was a £100 off this 5G booster fo...

CMCMANN by Fledgling
  • 444 Views
  • 1 replies
  • 0 likes

Roaming Calls Abroad with no data

Hello,I currently have a monthly contract with Three and am planning a three-month visit to Pakistan. I would like to keep my SIM card active during this period to receive calls and messages only but I do not need roaming data.Could anyone please adv...