Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34451 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11977 Views
  • 2 replies
  • 4 likes

No calls for over 3 weeks

Both my husband and I haven’t been able to make or receive calls. No way this can keep going on! 

WiFi calls

Still can’t make WiFi calls for 3 weeks now 

Viewing apps

Hi I’m having trouble viewing you tube and flix any one else having these issues 

Ash4 by Fledgling
  • 732 Views
  • 1 replies
  • 0 likes

Mobile data network

Mobile data has not been working for two days now ?. Is anyone else experiencing problems?

Voice Call Issues??

I’ve just been told that someone has been trying to call me for the past 2 days and hasn’t been able to get through. I’ve just used my landline to call myself and although my landline is ringing, my mobile is not. Seriously?? What is the issue here p...

Sotonye by Fledgling
  • 928 Views
  • 1 replies
  • 0 likes

22 years is long enough

Three UK have still not allowed customers to switch off or switch on their voicemail after 22 years, unless they contact CS. Please can this change now, as a matter of urgency. Thank-you.

Anonymous by Not applicable
  • 1504 Views
  • 4 replies
  • 0 likes

Am I the only one having network problems since the merger?

I've had nothing but problems since 3 announced they've completed the merger. Always had the best network coverage of all the family mobiles. But not anymore.  Problems making and receiving calls. Online apps not launching straight away or working at...

can't successfully make calls out/receive calls

For last four days I consistently can't call out.  When people call me the phone just rings and rings or says I am on another line, when I am not.  Friends are sending me screenshots of the calls they are making to me, I am getting no notification.  ...