Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

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Can you check to see if my sim card plan is 4g or 5g

Data problem

Hi, I am on a PAYG sim plan for £10 a month with unlimited calls and texts and 10gb of data, it pays out on the 22nd of every month but for some reason it is telling me I have no more allowances and that it all expired on the 20th of August, I don't ...

Area of AL4 (St Albans) 4G issues

There is an area of AL4 (St Albans) that currently is getting no 4G Data. It is broadcasting a signal, (My phone show full 4g coverage) but is not receiving any data. This outage happened sometime between 11 and 4 on SaturdayThis appears to only be...

Three/Vodafone Merger

With the Three/Vodafone merger, when will the merge be complete?Will my monthly bill price be higher after the merger? I hope it stays the same.Would I need to get a new SIM card? Such as a Vodafone SIM card.Will visual voicemail be added? I would lo...

Network busy any time anywhere

I can't make or receiving calls with my phone, but texts work and data works. I have tried turning the network on and off, toggling between 3G and 4G, I have tried turning the phone off and restart it, I have tried resetting the SIM. My husband is on...

Add on

Hi I am going to Morocco. Looking out for deals

Data roaming Ireland

Hi Does anyone know why my Honor phone would not connect to the internet when I was in Dublin Ireland? I live in Belfast and should be able to connect with no problems. Data roaming was turned on. Customer service wasn't much help.Thanks

Central London

Coverage is really bad in Central London compared to any other providers, I'm not comparing to EE or Vodafone but even smaller names out there are a lot better in coverage. Not talking about indoors such as shopping malls or restaurants, Even on main...

3G switch off

When will 3G be switched off?I’m in Greater Manchester area.

Visual voicemail

Is visual voicemail planned for Three? Visual Voicemail will be essential for me when it becomes available. I saw on Honest Mobile’s website which piggybacks from Three’s network:Not until Apple gives us the go ahead (we’re working on it).In the mean...