Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32912 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11487 Views
  • 2 replies
  • 4 likes

After 20 years ive had enough!

I can no longer tolerate the poor mobile signal and inconsistent service that 3 consider acceptable so after twenty years as a loyal customer ive ported my number to 1pMobile (EE network).My 5G home broadband contract taken out last year has been bes...

Nomore3 by Fledgling
  • 2203 Views
  • 3 replies
  • 2 likes

Terrible customer service

This guy sent me a link to get in contact with him it does not workhttps://bit.ly/3C43TKN -Johntypical customer service shocking

Best solution Keeping my mobile number

Been with 3 for years, i am on PAYG at the moment, thinking of buying a new mobile from samsung uk site, it comes with a 3 contract, how would i keep current number on new 3 contact ? thx

LEAVING THREE

. Early termination of all three contracts without any cancellation fees, as the contract terms havenot been met from your side.2. Fair compensation for the business losses I have suffered due to Three's failure to provide thepromised service. I woul...

Nesh by Active
  • 1362 Views
  • 2 replies
  • 2 likes

Transfer request failed

My number transfer request got failed from trying to get my old number from giff gaff to three. I was speaking to customer service on three and they needed a new PAC code but my old sim got deactivated. I was told to get in contact with my previous p...

Muj11 by Fledgling
  • 841 Views
  • 2 replies
  • 0 likes

Service network

Very poor network service the worst  network service I have ever had i be going to another network when contacted up always problems with this network service wish orange Network was still around you get service anywere don't go to three with the sin...

MADDOG by Fledgling
  • 1090 Views
  • 2 replies
  • 1 likes

internet woes

for the past 5/6 days ive had to reboot my rooter 20/30 times a day im getting no signal messages , on the 18/06 you emailed me saying you have merged with vodafone  if this issue isnt sorted on the next 7 days  i will be cancelling my payment to you...

mk67 by Fledgling
  • 630 Views
  • 1 replies
  • 0 likes

Wi-Fi calling works intermittently

Since joining three broadband I have been struggling to receive calls to my mobile when joined to my three broadband. If I go to 5g it works fine which is weird as my sim provider is three! I’m really worried about missing an important call it’s not ...

Kt2 by Fledgling
  • 773 Views
  • 2 replies
  • 0 likes