Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calls from EE and others saying my number will be cancelled

10 days now getting calls from EE and others saying my number will be stopped.Mostly in chinese ???? It appears to be different mobile phone numbers every time they call, it's automated but you can press one to speak in English but it goes straight t...

In Spain can't get a hold of 3 support and no service. Need mobile broadband.

Flew to Spain Yesterday. Roaming hasn't kicked in. Tried phoning 3 but saying O have reached data limit. Lomit is set at £10 but haven't used any data. Perplexed?

Hi. I can't receive or make calls with my three Sim.

Hi. I can't call or receive calls with my number. Why?

I’m Back….

Left 3 couple of years ago… so glad to be back… well better than O2 !!! Nuff Said for Now Stan25

iOS 18 RCS Support

Hi, could we please have a commit date for the rollout of RCS support which was implemented several months ago at the rollout of the iOS 18 beta? Unfortunately Three has acquired a reputation for being technically behind the curve with the adoption o...

Outage in St Albans

I normally get a full strength 4G signal in the St Albans area (AL1 London Road / Approach Road). For the past week there has been no 4G and the 3G signal is hovering between nothing and one bar on my phone (and also for others who are on the 3 netwo...

Gulworthy Devon

In Gulworthy, postcode PL19 ***, the internet speed has dropped from usual 35mbps to less than 1mbps. Often there is complete signal loss. Network signal is now always weak. I can't make any calls anymore without it dropping out. The website says fau...

No network

No network for four days near Biggleswade in Bedfordshire? Anyone else have this problem?This is a joke, I’m on Three 5 G broadband and mobile so nothing works.

Permanent network issue

My mobile data speeds and coverage are really poor despite being within an area of supposedly good coverage. Whenever I enter my postcode into the network status checker it always provides the standard unhelpful response: We're working on fixing an i...

Best solution 3g shut down emasculating 4g phone's calling abilities

In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.Today I find it can only do texts, not calls.3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTEenabled. It clearly isn't as there's no VOLTE options in sett...