Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 1224 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2993 Views
  • 2 replies
  • 3 likes

Voicemail deactivated but still call duration is there on others phone

I requested customer service to deactivate voicemail and they deactivated the same.Upon testing I found that when my number is off and I’m calling from other phone then it says nothing but call duration is started.I wonder if this result to have high...

rky by Involved
  • 692 Views
  • 4 replies
  • 1 likes

L*** *** Network down

Hi there, my network is down at L*****. Any idea when it'll be back up please?(Post modified to remove personal information)

Best solution Does fair use policy apply to Data Passports or is it truly unlimited

Hi, does fair use policy apply to Data Passports or is it truly unlimited ?  Also, can the data provided by a passport be used as a hot spot for others ?  And again, would this still be part of unlimited access or would there be any caps on this for ...

Linzid by Regular
  • 1680 Views
  • 10 replies
  • 0 likes

Overcongestion / Unusuable Data in Ealing

Hello. Has anyone else noticed that Three is basically unusable within about 0.5mile radius (indoor and outdoor) of Ealing Broadway station (postcode for the tube station is W5 2NU). The network issue tracker constantly shows an issue here, and data ...

Pre Sept 2021 Contracts

Back in Sept 2021 I started a new contract in time to take advantage of the old "feel at home" system for travel - basically using your home allowances in Europe, USA, Aus etc with no extra travel.Has anyone else started to get charge daily allowance...

UKGOONER by Fledgling
  • 446 Views
  • 2 replies
  • 0 likes

Transfer to another network

Is there a quick way of transferring my number to another network, fed up with three customer service

Optimum by Fledgling
  • 486 Views
  • 2 replies
  • 0 likes

Roaming

I'm on holiday in Spain and my phone has not automatically connected to Roaming. I've tried to go through all the systems but nothing is working. 

Teafan by Fledgling
  • 327 Views
  • 1 replies
  • 0 likes

No network for calls

Three network and data has almost now become non existence in my area and over the last couple of months can not be heard on phone calls in or outside my property..the data does not work in my area and can not even browse or listen to music at the en...

Ann65 by Fledgling
  • 606 Views
  • 3 replies
  • 0 likes

Best solution Live voicemail

HiDoes anyone know if live voicemail can work with three? 

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rky by Involved
  • 2131 Views
  • 7 replies
  • 0 likes

Three+ reward app

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work. Three tech team said we...

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rky by Involved
  • 1365 Views
  • 11 replies
  • 0 likes
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