Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15257 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5668 Views
  • 2 replies
  • 3 likes

No network or signal in Spain

So I’m just back from Spain, and ran into an array of issues while there. I couldn’t receive or make calls, texts or didn’t have any data. I purchased two go roam passes to no avail. Checked roaming was active, checked I had a limit of more than £10 ...

johnm75 by Fledgling
  • 518 Views
  • 1 replies
  • 0 likes

Customer service

Dear customers care,my name is Kelvin Umeh. Please I want to terminate my contract and start as monthly subscription many thanks Kelvin Umeh 

Kelvin33 by Fledgling
  • 347 Views
  • 1 replies
  • 0 likes

Calls break up when saying numbers

Has anyone experienced call breaking uo when trying to say numbers or a post code? Callers can hear me speak but starts to break up as soon as I start to say numbers 

Lisa3 by Regular
  • 1655 Views
  • 12 replies
  • 1 likes

No network signal

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is any...

Amyma by Regular
  • 5753 Views
  • 32 replies
  • 5 likes

Vodafone-Three merging

With the Vodafone-Three merger after the 7th December, what will happen with existing contracts? Will we be moved over to a new network?Also will we be getting features like Visual Voicemail and 5G Standalone after the merger, since Vodafone has them...

Anonymous by Not applicable
  • 857 Views
  • 3 replies
  • 0 likes

5G a dream

Live in North London and 5G is a dream on my mobile…should have it…and have been with 3 for over 15 years…used to talk to Scottish people and Indian last 7-8 years…but never resolve big 5G issues…and bills just go up and up…new customers get deals…ba...

D-no by Fledgling
  • 299 Views
  • 1 replies
  • 0 likes

Outrageously Bad Network

Network is now so bad on three I would get more signal if I cancelled my contract took the money I spent on that contract and burnt it . I could get better Comms with two empty yogurt pots and a length of string . How can they justify charging a sing...

27277 by Fledgling
  • 741 Views
  • 3 replies
  • 3 likes

MMS not sending

For some reason, my MMS messages are not sending to non Iphone users. I have my spending cap increased to well over the amount to send a picture message. Myself and my sister have the same issue with picture messages to non iphone users. Any recommen...

Kshark90 by Fledgling
  • 450 Views
  • 1 replies
  • 0 likes