Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

Calling Estonia

Today I tried to call a business contact in Estonia, only to be told by Three "to hold, as my call was chargeable and I had reached my monthly limit.. (News to me that there was a limit set!).. So I went into my Account and changed it to 'unlmited', ...

Can’t make calls in Netherlands

I just installed my Three SIM card today when I arrived in Netherlands. So far I have tried several phone numbers including my hotel but none go through. Data seems to be working fine.

Home Broadband

My home broadband in Liverpool L14 area it very poor, it will not stay on it’s on and off all the time. The quality of signal and strength is very poor and frustrating.

Where has the money gone

Running out of data. Top up £5 pay as you go but still has no network at all. Where’s the money gone?

Apple IOS 18.0 RCS Support

Hello, thought out the beta of iOS 18 there has been no support from there for RCS messaging. Now the final has been released when three be supporting RCS on apple for their customers.

Zero or bare minimum coverage

Since the beginning of September the network coverage has been almost none existent. I get it may go down time to time and will have issues, but this has been a week now.Nobody responds on X (Twitter) when I call up, I'm just fobbed off with, "mainte...

network and internet not working

no internet for 4 hours

Problem with making calls and receiving calls at my work area

Hi,I recently faced an issue with making and receiving calls using my Three SIM card on my Samsung A7 mobile while at my workplace at the university. Up until three weeks ago, I didn’t experience this problem in this location.Please note that I do no...

No Service, No Support

So I am a UK3 customer, And I’m currently on holiday in Sweden. For the first 12 days of me being here, my network was fine, including roaming. I had no issues.I woke up this morning and I had “no service”. I tried to get in contact with three custom...